ISSUE IDENTIFIED // Issues with email delivery due to Microsoft outage - Friday 13th November 2026

Incident Report for Citrus-Lime Service Status

Resolved

Microsoft has now marked the incident as resolved, and email delivery has been restored.

We'll continue to monitor the situation and will provide a further update here if Microsoft reports any additional disruption.

Posted Nov 13, 2026 - 17:07 GMT

Identified

Emails sent from Cloud POS and eCommerce are currently delayed or not being delivered because of a widespread Microsoft outage. Citrus-Lime systems are otherwise running normally; the issue sits with Microsoft’s email platform.

We’re monitoring the situation and will update this page once Microsoft confirm their incident is resolved.

You can follow Microsoft’s progress on their status page:
https://status.cloud.microsoft/m365/?referrer=serviceStatusRedirect

Posted Nov 13, 2026 - 10:51 GMT

This incident affected: Cloud POS, eCommerce Platform - Standard, eCommerce Platform - Premium, Customer Rewards, Courier Integration Module, and Ecommerce Checkout.