All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cloud POS Operational
90 days ago
100.0 % uptime
Today
eCommerce Platform - Standard Operational
90 days ago
100.0 % uptime
Today
eCommerce Platform - Premium Operational
90 days ago
100.0 % uptime
Today
Cloud Reports Operational
90 days ago
100.0 % uptime
Today
Core Network Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
CloudMT Operational
90 days ago
100.0 % uptime
Today
Customer Rewards Operational
Courier Integration Module Operational
Ecommerce Checkout Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 15, 2026

No incidents reported today.

May 14, 2026
HOTPATCH SCHEDULED // Workshop Module (1.0) - Thursday 14th May 2026
Completed - The scheduled maintenance has been completed.
May 14, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 12:30 BST
Scheduled - We have scheduled an update to be applied to pos.citruslime.com (Workshop 1) on Thursday 30th April 2026, at 12:30pm (BST).

This Hotpatch makes no change to functionality for retailers.

We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
May 14, 12:29 BST
HOTPATCH SCHEDULED // Cloud POS - Thursday 14th May 2026
Completed - The scheduled maintenance has been completed.
May 14, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 07:00 BST
Scheduled - We have scheduled an update to be applied to Cloud POS on Thursday 14th May at 7am (BST).

This Hotpatch aims to introduce two new features:

- A centralised message hub for managing all SMS contact with customers
- Back Office Sales Dashboard - a summary of daily store activity, eliminating the need to navigate between multiple areas to understand what happened across a day.

We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
May 13, 11:43 BST
May 13, 2026

No incidents reported.

May 12, 2026
HOTPATCH SCHEDULED // Cloud Print Services - Tuesday 12th May 2026
Completed - The scheduled maintenance has been completed.
May 12, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 13:30 BST
Scheduled - We have scheduled an update to be applied to Cloud Print services on Tuesday 12th May at 1:30pm (BST).

This Hotpatch aims to introduce support for a new model of label printer, which replaces the current model. Support for current printers will remain, so there should be no disruption to current users.

We do not anticipate any disruption as a result of this update, as queued jobs will retry once the service comes back up.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
May 12, 13:20 BST
HOTPATCH SCHEDULED // eCommerce Checkout - 12th May 2026
Completed - The scheduled maintenance has been completed.
May 12, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 11:30 BST
Scheduled - We have scheduled an update to be applied the eCommerce Checkout on Tuesday 12th May, at 11:30am (BST).

This update is internal, and makes no changes to checkout functionality for retailers or customers.

We do not anticipate any disruption as a result of this update.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
May 12, 10:53 BST
MAINTENANCE SCHEDULED // eCommerce & POS Proxy Infrastructure
Completed - The scheduled maintenance has been completed.
May 12, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 09:00 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on Tuesday 12th May at 9:00am (BST).

This maintenance aims to apply important updates to the underlying proxy infrastructure for our eCommerce and POS platform.

We do not anticipate any downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
May 11, 09:57 BST
HOTPATCH SCHEDULED // Cloud POS API - 12th May 2026
Completed - The scheduled maintenance has been completed.
May 12, 08:17 BST
Scheduled - We have scheduled an update to be applied to the Cloud POS API today, on Tuesday 12th May, at 08:15-45am (BST).

This Hotpatch makes internal changes only.

We do not anticipate any disruption as a result of this update, but the API platform will be restarted as the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
May 12, 08:17 BST
May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026
ISSUE IDENTIFIED // Timeout errors in the Workshop Module
Resolved - This incident has been resolved.
May 6, 13:52 BST
Monitoring - A fix has been applied and is actively being monitored.

Preliminary results suggest the issue has been resolved; however, we will continue to track performance to validate stability.
May 6, 12:57 BST
Investigating - We are currently investigating an issue affecting the Workshop Module which is causing timeout errors when attempting to edit an existing job.

Further information will be provided in due course.
May 6, 12:27 BST
May 5, 2026
HOTPATCH SCHEDULED // eCommerce Checkout - 5th May 2026
Completed - The scheduled maintenance has been completed.
May 5, 17:00 BST
Update - This update will be performed at 4pm (BST), rather than 3:30 (BST).
May 5, 15:39 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 15:30 BST
Scheduled - We have scheduled an update to be applied the eCommerce Checkout on Tuesday 5th of May 2026, at 3:30pm (BST).

This update makes internal changes only, and does not affect functionality for customers or retailers.

We do not anticipate any disruption as a result of this update.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
May 5, 14:56 BST
HOTPATCH SCHEDULED // eCommerce Checkout Infrastructure - 5th May 2026
Completed - The scheduled maintenance has been completed.
May 5, 09:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 08:30 BST
Scheduled - We have scheduled an update to be applied the eCommerce Checkout Infrastructure on Tuesday 5th May at 08:30am (BST).

This maintenance is internal only, and makes no change to functionality for retailers or customers.

We do not anticipate any disruption as a result of this update, but please be aware of the following:

Our Development Team will remain on hand to ensure this is carried out smoothly.
May 1, 17:38 BST
HOTPATCH SCHEDULED // Cloud POS - Tuesday 5th May 2026
Completed - The scheduled maintenance has been completed.
May 5, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 07:00 BST
Scheduled - We have scheduled an update to be applied to Cloud POS on Tuesday 5th May, at 7am (BST).

This Hotpatch makes improvements to Workshop 2.0, including the introduction of the Mechanic and Date Split View.

We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
May 1, 10:06 BST
May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

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