All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cloud POS Operational
90 days ago
100.0 % uptime
Today
eCommerce Platform - Standard Operational
90 days ago
100.0 % uptime
Today
eCommerce Platform - Premium Operational
90 days ago
100.0 % uptime
Today
Cloud Reports Operational
90 days ago
100.0 % uptime
Today
Core Network Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
CloudMT Operational
90 days ago
100.0 % uptime
Today
Customer Rewards Operational
Courier Integration Module Operational
Ecommerce Checkout Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

ESSENTIAL PLATFORM MAINTENANCE // Cloud POS & related services - Sunday 26th April 2026 Apr 26, 2026 07:00-08:00 BST

We are undertaking essential platform maintenance to our underlying infrastructure during this time.

During this window, our services (Cloud POS, Back Office, Workshop, API, related services) may become unavailable for a few minutes as updates are being applied.

We do not anticipate disruption to Cloud POS services for longer than ~5 minutes.

Our Infrastructure Team will be available should any problems arise during this time.
Posted on Apr 23, 2026 - 16:02 BST
Apr 24, 2026

No incidents reported today.

Apr 23, 2026
MAINTENANCE SCHEDULED // eCommerce Platform - 23rd April 2026
Completed - The scheduled maintenance has been completed.
Apr 23, 11:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 10:30 BST
Scheduled - We have scheduled maintenance to be applied to our underlying eCommerce infrastructure today, on Thursday 23rd April, at 10:30am (BST).

We do not anticipate any disruption as a result of this update, but our Support and Development Teams will remain on-hand to ensure this is carried out smoothly.
Apr 23, 09:56 BST
MAINTENANCE SCHEDULED // eCommerce Platform - 23rd April 2026
Completed - The scheduled maintenance has been completed.
Apr 23, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 06:00 BST
Scheduled - We will be undertaking scheduled eCommerce maintenance tomorrow, on Thursday the 23rd of April 2026, at 06:00am (BST).

This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.

We do not anticipate any downtime as a result of this maintenance, but eCommerce websites may be unavailable for a few moments as the updates are applied.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Apr 22, 20:48 BST
Apr 22, 2026
HOTPATCH SCHEDULED // Cloud POS - Wednesday 22nd April 2026
Completed - The scheduled maintenance has been completed.
Apr 22, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 12:30 BST
Scheduled - We have scheduled an update to be applied to Cloud POS today, on Wednesday 22nd April, at 12:30pm (BST).

This is to introduce fixes for an issue editing Label Printers in Back Office, as well as introducing some improvements to the AI Order Confirmation Processor.

We do not anticipate any disruption as a result of this update, but our Development Team will remain on hand to ensure this update is carried off smoothly.
Apr 22, 09:27 BST
MAINTENANCE SCHEDULED // eCommerce Platform - 22nd April 2026
Completed - The scheduled maintenance has been completed.
Apr 22, 10:23 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 08:30 BST
Scheduled - Hello,

We have scheduled maintenance to be applied to the eCommerce platform during this time.

This includes:
- Infrastructure update - 8:45am (BST)
- Checkout Hotpatch - 9am (BST,
- CloudMT Hotpatch - 9am (BST)

These updates only make background changes, and there are no changes to checkout, website or CloudMT functionality as a result.

We do not anticipate any disruption as a result of the maintenance, but those using CloudMT may be prompted to log out and back in after the update is applied.

Our Support and Development Teams will remain on-hand to ensure the updates are carried out effectively.
Apr 21, 13:20 BST
Apr 21, 2026
ISSUE IDENTIFIED // Payments Pending on Cloud MT Payments Page - 21st April 2026
Resolved - Please be advised that this issue has now been resolved, as confirmed by Adyen.

The backlog of pending payments has now cleared and we're seeing payment statuses updating in real time.
Apr 21, 16:35 BST
Monitoring - We are aware of an issue currently affecting payment processing through Adyen. Payments are experiencing delays at the capture stage, meaning transactions are taking longer than usual to complete and may remain in a pending state for an extended period.

Adyen's Engineering team are actively investigating. We are monitoring the situation closely and will provide further updates as they become available.
Apr 21, 15:16 BST
MAINTENANCE SCHEDULED // Essential Infrastructure Maintenance - 21st April 2026
Completed - The scheduled maintenance has been completed.
Apr 21, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 09:00 BST
Scheduled - We will be carrying out scheduled infrastructure maintenance on Tuesday 21st April. The maintenance window is scheduled to begin at 9:00am (UTC).

This work involves the application of a routine security update and we do not expect any disruption to our services during this time.

We appreciate your understanding. If you have any concerns, please don't hesitate to get in touch with our support team.
Apr 14, 10:48 BST
Apr 20, 2026
HOTPATCH SCHEDULED // Cloud POS - 20th April 2026
Completed - The scheduled maintenance has been completed.
Apr 20, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 13:30 BST
Scheduled - We have scheduled an update to be applied to Cloud POS today, on Monday 20th April, at 1:30pm (BST).

This is to introduce fixes for issues not reported by any retailers.

We do not anticipate any disruption as a result of this update, but our Development Team will remain on hand to ensure this update is carried off smoothly.
Apr 20, 12:30 BST
Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026
HOTPATCH SCHEDULED // eCommerce Checkout - 15th April 2026
Completed - The scheduled maintenance has been completed.
Apr 15, 17:20 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 16:50 BST
Scheduled - We will be deploying a Chceckout Hotpatch today (15/04/2026) imminently.

This hotpatch aims to reinstate a fix for Adyen Webhooks incorrectly returning 200 statuses, which cause pending payments for retailers. 

We do not anticipate any downtime as a result of this update.
Apr 15, 16:49 BST
HOTPATCH SCHEDULED // Cloud POS API - Wendesday 15th April 2026
Completed - The scheduled maintenance has been completed.
Apr 15, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 12:00 BST
Scheduled - We have scheduled an update to be applied to the Cloud POS API today, on Wednesday 15th April 2026, at 12pm (BST).

This update introduces some background fixes, and does not change any features or existing functionality.

Our Support and Development Teams will remain on hand to ensure this update is carried out effectively.
Apr 15, 11:07 BST
Apr 14, 2026
MAINTENANCE SCHEDULED // Cloud POS - 14th April 2026
Completed - The scheduled maintenance has been completed.
Apr 14, 18:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 17:30 BST
Scheduled - We have scheduled an update to be applied to Cloud POS on Tuesday 14th April, at 5:30pm (BST).

This update introduces some background fixes., and does not introduce any change to functionality.

We do not anticipate any disruption as a result of this update, but our Development Team will remain on hand to ensure the update is carried off smoothly.
Apr 14, 16:11 BST
Apr 13, 2026
RELEASE SCHEDULED // Cloud POS April Release - 13th April 2026
Completed - The scheduled maintenance has been completed.
Apr 13, 20:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 19:00 BST
Scheduled - On Monday 13th April, we will be deploying the April 2026 Cloud POS release. This Release updates Cloud POS and the Cloud POS API.

The update is scheduled for 7pm (BST).

Disruption will be minimal, with users being required to log out and log back in again after the Release.

The contents of this release have been communicated via email, but you can also see details in the following release notes:

Cloud POS // What's in the April 2026 release? // https://howto.citruslime.com/2026/cloud-pos-whats-in-the-april-2026-release

Our Development and Support Teams will be on hand to ensure the Release is completed smoothly.

The Support Team are happy to help with any questions you may have about this Release.
Apr 9, 10:58 BST
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

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