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Cloud POS Operational
eCommerce Platform - Standard Operational
eCommerce Platform - Premium Operational
Cloud Reports Operational
Core Network Operational
API Operational
CloudMT Operational
Customer Rewards Operational
Courier Integration Module Operational
Ecommerce Checkout Operational
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Degraded Performance
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No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

UPDATE SCHEDULED // Cloud POS - Monday 16th November 2026 Nov 16, 2026 07:00-07:30 GMT

We’ve scheduled an update to Cloud POS for Monday 16th November at 7am (GMT).

This update brings several feature improvements and bug fixes, all based on retailer feedback.

The feature highlights video is available now and is the quickest way to get up to speed. Captions are available in French, German, Spanish, Dutch and Danish.

Cloud POS November 2026 Update: Feature Highlights
https://www.youtube.com/watch?v=7ZoimAOtW74

For full details of every change, plus go-live times for each time zone, see the release article:
Cloud POS // What’s in the November 2026 Update?
https://howto.citruslime.com/2026/cloud-pos-what-s-in-the-november-2026-release

We don’t expect any disruption from this update. You may need to log out and back in once it has been applied. Our Support and Development teams will be on hand throughout to make sure everything runs smoothly.
Posted on Nov 13, 2026 - 10:44 GMT

Nov 13, 2026

ISSUE IDENTIFIED // Issues with email delivery due to Microsoft outage - Friday 13th November 2026
Resolved - Microsoft has now marked the incident as resolved, and email delivery has been restored.

We'll continue to monitor the situation and will provide a further update here if Microsoft reports any additional disruption.
Nov 13, 17:07 GMT
Identified - Emails sent from Cloud POS and eCommerce are currently delayed or not being delivered because of a widespread Microsoft outage. Citrus-Lime systems are otherwise running normally; the issue sits with Microsoft’s email platform.

We’re monitoring the situation and will update this page once Microsoft confirm their incident is resolved.

You can follow Microsoft’s progress on their status page:
https://status.cloud.microsoft/m365/?referrer=serviceStatusRedirect
Nov 13, 10:51 GMT
HOTPATCH SCHEDULED // eCommerce Checkout - Friday 13th November 2026
Completed - The scheduled maintenance has been completed.
Nov 13, 12:12 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 11:42 GMT
Scheduled - We have scheduled an update to be applied the eCommerce Checkout on Friday 13th November, at 11:45 (GMT).

This update aims to resolve an issue with some V12 eCommerce order statuses not being passed to V12 properly.

We do not anticipate any disruption as a result of this update.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Nov 13, 11:41 GMT

Nov 12, 2026

No incidents reported.

Nov 11, 2026

MAINTENANCE IN PROGRESS // CloudMT & Customer Rewards - 11th November 2026
Completed - The scheduled maintenance has been completed.
Nov 11, 17:41 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 17:16 GMT
Scheduled - We are currently carrying out scheduled maintenance to CloudMT and Customer Rewards.

Both platforms will be temporarily unavailable while this work is underway.

We’ll provide further updates as maintenance progresses and confirm once both services are back online.
Nov 11, 17:15 GMT
RELEASE SCHEDULED // Ecommerce November Release -Wednesday 11th November 2026
Completed - The scheduled maintenance has been completed.
Nov 11, 16:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 08:30 GMT
Scheduled - We have scheduled a release to be deployed to the eCommerce platform, including CloudMT.

This update is our eCommerce November 2026 Release, which is scheduled to take place throughout the day on Wednesday 11th November 2026, starting at 8:30am (GMT).

***********************

Potential Disruptions:

Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.

You will notice that you cannot access certain pages within CloudMT for a brief period.

We do not anticipate any lasting disruption as a result of this update.

***********************

The contents of this release have been communicated via email, but you can also read through them in our Release Article:

https://howto.citruslime.com/en_US/2026-ecommerce-updates/ecommerce-what-s-in-the-november-11th-2026-update

Should you wish to check whether your site has completed the update, you can do so by looking at the version number in the CloudMT Dashboard, which will be as follows post-update:

Version: 6.6.9810.18098
Nov 10, 10:13 GMT

Nov 10, 2026

HOTPATCH SCHEDULED // eCommerce Checkout - Tuesday 10th November 2026
Completed - The scheduled maintenance has been completed.
Nov 10, 17:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 16:30 GMT
Scheduled - We have scheduled an update to be applied the eCommerce Checkout on Tuesday 10th November, at 4:30pm (GMT).

This update aims to make some changes to background processes in preparation for tomorrow’s Release.

We do not anticipate any disruption as a result of this update.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Nov 10, 16:24 GMT
HOTPATCH SCHEDULED // eCommerce Checkout - Tuesday 10th November 2026
Completed - The scheduled maintenance has been completed.
Nov 10, 14:20 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 13:50 GMT
Scheduled - We have scheduled an update to be applied the eCommerce Checkout on Tuesday 10th November at 13:50 (GMT).

This update aims to resolve an issue with an individual custom payment method, only affecting one site.

We do not anticipate any disruption as a result of this update.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Nov 10, 13:47 GMT
RELEASE SCHEDULED // Ecommerce November Checkout Release - Tuesday 10th November 2026
Completed - The scheduled maintenance has been completed.
Nov 10, 11:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 10:30 GMT
Scheduled - We have scheduled a release to be deployed to the eCommerce Checkout at 10:30am (GMT) today, on Tuesday 10th November 2026.

This update is our Ecommerce November Release. The accompanying website and CloudMT updates are scheduled to take place throughout the day on tomorrow, on Wednesday 11th November, from 08:30am (GMT).

***********************
The contents of this release have been communicated via email, but you can also read through them in our Release Article:

eCommerce // What's in the November 11th 2026 update
https://howto.citruslime.com/en_US/2026-ecommerce-updates/ecommerce-what-s-in-the-november-11th-2026-update

***********************

We do not expect any disruption as a result of this update, but our Support and Development Teams will be on hand to make sure everything goes smoothly.
Nov 10, 09:53 GMT

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

MAINTENANCE SCHEDULED // eCommerce & POS Proxy Infrastructure - Friday 6th November 2026
Completed - The scheduled maintenance has been completed.
Nov 6, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 07:00 GMT
Scheduled - We will be undertaking scheduled infrastructure maintenance on Friday 6th November at 7am (GMT).

This maintenance aims to apply important updates to the underlying proxy infrastructure for our eCommerce and POS platform.

We do not anticipate any downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Nov 5, 11:18 GMT

Nov 5, 2026

MAINTENANCE SCHEDULED // Cloud POS & Related Services - Wednesday 4th / Thursday 5th November 2026
Completed - The scheduled maintenance has been completed.
Nov 5, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 00:00 GMT
Scheduled - We will be undertaking scheduled infrastructure maintenance to Cloud POS & related services on Thursday 5th November at 00:00 (GMT).*

This maintenance makes important updates to the underlying infrastructure for Cloud POS, Back Office, Workshop, the Cloud POS API, and related services on the platform.

We do not anticipate any downtime as a result of this maintenance, but there is a risk that these services may perform slightly slower than usual during the maintenance window. We apologise for any inconvenience caused by this.

Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.


*For other timezones, please see below:

US/CA:
Hawaii (HST): Wednesday 4th November, 2:00pm
Alaska (AKST): Wednesday 4th November, 3:00pm
Pacific (PST): Wednesday 4th November, 4:00pm
Mountain (MST, including Arizona): Wednesday 4th November, 5:00pm
Central (CST): Wednesday 4th November, 6:00pm
Eastern (EST): Wednesday 4th November, 7:00pm

UK/EU:
UK Time (GMT): Thursday 5th November, 12:00am (midnight)
Central European (CET): Thursday 5th November, 1:00am

AU/NZ:
Western Australia (AWST): Thursday 5th November, 8:00am
Queensland (AEST): Thursday 5th November, 10:00am
South Australia (ACDT): Thursday 5th November, 10:30am
NSW, VIC, ACT and TAS (AEDT): Thursday 5th November, 11:00am
New Zealand (NZDT): Thursday 5th November, 1:00pm
Nov 4, 11:35 GMT

Nov 4, 2026

ISSUE IDENTIFIED // Timeouts experienced in Cloud POS Back Office - 4th November 2026
Resolved - This incident has been resolved.
Nov 4, 11:01 GMT
Update - A fix has been implemented and we are monitoring the results.
Nov 4, 10:12 GMT
Monitoring - Loading speeds have improved across the Back Office.

We are continuing to monitor closely.
Nov 4, 10:09 GMT
Investigating - We are currently investigating an issue which is causing timeout errors within the Cloud POS Back Office. This is affecting the loading of:
- Purchase Orders
- Transfers
- Transaction Pages
- Item Cards

This is being investigated as a priority and further updates will be provided in due course.
Nov 4, 09:32 GMT
MAINTENANCE SCHEDULED // eCommerce Infrastructure - Wednesday 4th November 2026
Completed - The scheduled maintenance has been completed.
Nov 4, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 05:00 GMT
Scheduled - We will be undertaking scheduled infrastructure maintenance on Wednesday 4th November at 5am (GMT).

This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.

We do not anticipate any lasting downtime as a result of this maintenance, but websites may face a few moments of unavailability as the updates are being applied.

Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Nov 3, 14:24 GMT

Nov 3, 2026

No incidents reported.

Nov 2, 2026

HOTPATCH SCHEDULED // Courier Integration Module - Monday 2nd November 2026
Completed - The scheduled maintenance has been completed.
Nov 2, 15:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 14:00 GMT
Scheduled - We have scheduled an update to be applied to Cloud POS on Monday 2nd November at 2pm (GMT).

This Hotpatch aims to resolve an issue with booking some labels using Royal Mail, fixing an error relating to how Customer Rewards affect the order total (which is important for customs).

We do not anticipate any lasting disruption as a result of this update, but label printing may perform slightly slower as the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Nov 2, 13:04 GMT
MAINTENANCE SCHEDULED // eCommerce Checkout Infrastructure - Monday 2nd November 2026
Completed - The scheduled maintenance has been completed.
Nov 2, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 09:00 GMT
Scheduled - We will be undertaking scheduled infrastructure maintenance on Monday 2nd November at 9am (GMT).

This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce checkout platform.

We do not anticipate any lasting downtime as a result of this maintenance, but our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Oct 27, 12:21 GMT

Nov 1, 2026

MAINTENANCE SCHEDULED // Cloud POS & Related Services - Sunday 1st November 2026
Completed - The scheduled maintenance has been completed.
Nov 1, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 06:00 GMT
Scheduled - We will be undertaking scheduled infrastructure maintenance on Sunday 1st November at 6am (GMT).

This maintenance aims to apply important updates to the underlying infrastructure for Cloud POS, Back Office, Workshop, the Cloud POS API, and related services on the platform.

We do not anticipate any lasting downtime as a result of this maintenance, but these services are likely to face a few minutes of unavailability as the updates are being applied.

Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Oct 30, 10:00 GMT

Oct 31, 2026

No incidents reported.

Oct 30, 2026

MAINTENANCE SCHEDULED // eCommerce & POS Proxy Infrastructure - Friday 30th October 2026
Completed - The scheduled maintenance has been completed.
Oct 30, 10:42 GMT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 30, 10:39 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 10:30 GMT
Scheduled - We will be undertaking scheduled infrastructure maintenance on Friday 30th October at 10:30am (GMT).

This maintenance aims to apply important updates to the underlying proxy infrastructure for our eCommerce and POS platform.

We do not anticipate any downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Oct 30, 09:57 GMT
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