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Cloud POS Operational
eCommerce Platform - Standard Operational
eCommerce Platform - Premium Operational
Cloud Reports Operational
Core Network Operational
API Operational
CloudMT Operational
Customer Rewards Operational
Courier Integration Module Operational
Ecommerce Checkout Operational
Operational
Degraded Performance
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

RELEASE SCHEDULED // Ecommerce November Release -Wednesday 11th November 2026 Nov 11, 2026 08:30-16:30 GMT

We have scheduled a release to be deployed to the eCommerce platform, including CloudMT.

This update is our eCommerce November 2026 Release, which is scheduled to take place throughout the day on Wednesday 11th November 2026, starting at 8:30am (GMT).

***********************

Potential Disruptions:

Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.

You will notice that you cannot access certain pages within CloudMT for a brief period.

We do not anticipate any lasting disruption as a result of this update.

***********************

The contents of this release have been communicated via email, but you can also read through them in our Release Article:

https://howto.citruslime.com/en_US/2026-ecommerce-updates/ecommerce-what-s-in-the-november-11th-2026-update

Should you wish to check whether your site has completed the update, you can do so by looking at the version number in the CloudMT Dashboard, which will be as follows post-update:

Version: 6.6.9810.18098
Posted on Nov 10, 2026 - 10:13 GMT

Nov 10, 2026

HOTPATCH SCHEDULED // eCommerce Checkout - Tuesday 10th November 2026
Completed - The scheduled maintenance has been completed.
Nov 10, 17:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 16:30 GMT
Scheduled - We have scheduled an update to be applied the eCommerce Checkout on Tuesday 10th November, at 4:30pm (GMT).

This update aims to make some changes to background processes in preparation for tomorrow’s Release.

We do not anticipate any disruption as a result of this update.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Nov 10, 16:24 GMT
HOTPATCH SCHEDULED // eCommerce Checkout - Tuesday 10th November 2026
Completed - The scheduled maintenance has been completed.
Nov 10, 14:20 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 13:50 GMT
Scheduled - We have scheduled an update to be applied the eCommerce Checkout on Tuesday 10th November at 13:50 (GMT).

This update aims to resolve an issue with an individual custom payment method, only affecting one site.

We do not anticipate any disruption as a result of this update.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Nov 10, 13:47 GMT
RELEASE SCHEDULED // Ecommerce November Checkout Release - Tuesday 10th November 2026
Completed - The scheduled maintenance has been completed.
Nov 10, 11:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 10:30 GMT
Scheduled - We have scheduled a release to be deployed to the eCommerce Checkout at 10:30am (GMT) today, on Tuesday 10th November 2026.

This update is our Ecommerce November Release. The accompanying website and CloudMT updates are scheduled to take place throughout the day on tomorrow, on Wednesday 11th November, from 08:30am (GMT).

***********************
The contents of this release have been communicated via email, but you can also read through them in our Release Article:

eCommerce // What's in the November 11th 2026 update
https://howto.citruslime.com/en_US/2026-ecommerce-updates/ecommerce-what-s-in-the-november-11th-2026-update

***********************

We do not expect any disruption as a result of this update, but our Support and Development Teams will be on hand to make sure everything goes smoothly.
Nov 10, 09:53 GMT

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

MAINTENANCE SCHEDULED // eCommerce & POS Proxy Infrastructure - Friday 6th November 2026
Completed - The scheduled maintenance has been completed.
Nov 6, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 07:00 GMT
Scheduled - We will be undertaking scheduled infrastructure maintenance on Friday 6th November at 7am (GMT).

This maintenance aims to apply important updates to the underlying proxy infrastructure for our eCommerce and POS platform.

We do not anticipate any downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Nov 5, 11:18 GMT

Nov 5, 2026

MAINTENANCE SCHEDULED // Cloud POS & Related Services - Wednesday 4th / Thursday 5th November 2026
Completed - The scheduled maintenance has been completed.
Nov 5, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 00:00 GMT
Scheduled - We will be undertaking scheduled infrastructure maintenance to Cloud POS & related services on Thursday 5th November at 00:00 (GMT).*

This maintenance makes important updates to the underlying infrastructure for Cloud POS, Back Office, Workshop, the Cloud POS API, and related services on the platform.

We do not anticipate any downtime as a result of this maintenance, but there is a risk that these services may perform slightly slower than usual during the maintenance window. We apologise for any inconvenience caused by this.

Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.


*For other timezones, please see below:

US/CA:
Hawaii (HST): Wednesday 4th November, 2:00pm
Alaska (AKST): Wednesday 4th November, 3:00pm
Pacific (PST): Wednesday 4th November, 4:00pm
Mountain (MST, including Arizona): Wednesday 4th November, 5:00pm
Central (CST): Wednesday 4th November, 6:00pm
Eastern (EST): Wednesday 4th November, 7:00pm

UK/EU:
UK Time (GMT): Thursday 5th November, 12:00am (midnight)
Central European (CET): Thursday 5th November, 1:00am

AU/NZ:
Western Australia (AWST): Thursday 5th November, 8:00am
Queensland (AEST): Thursday 5th November, 10:00am
South Australia (ACDT): Thursday 5th November, 10:30am
NSW, VIC, ACT and TAS (AEDT): Thursday 5th November, 11:00am
New Zealand (NZDT): Thursday 5th November, 1:00pm
Nov 4, 11:35 GMT

Nov 4, 2026

ISSUE IDENTIFIED // Timeouts experienced in Cloud POS Back Office - 4th November 2026
Resolved - This incident has been resolved.
Nov 4, 11:01 GMT
Update - A fix has been implemented and we are monitoring the results.
Nov 4, 10:12 GMT
Monitoring - Loading speeds have improved across the Back Office.

We are continuing to monitor closely.
Nov 4, 10:09 GMT
Investigating - We are currently investigating an issue which is causing timeout errors within the Cloud POS Back Office. This is affecting the loading of:
- Purchase Orders
- Transfers
- Transaction Pages
- Item Cards

This is being investigated as a priority and further updates will be provided in due course.
Nov 4, 09:32 GMT
MAINTENANCE SCHEDULED // eCommerce Infrastructure - Wednesday 4th November 2026
Completed - The scheduled maintenance has been completed.
Nov 4, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 05:00 GMT
Scheduled - We will be undertaking scheduled infrastructure maintenance on Wednesday 4th November at 5am (GMT).

This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.

We do not anticipate any lasting downtime as a result of this maintenance, but websites may face a few moments of unavailability as the updates are being applied.

Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Nov 3, 14:24 GMT

Nov 3, 2026

No incidents reported.

Nov 2, 2026

HOTPATCH SCHEDULED // Courier Integration Module - Monday 2nd November 2026
Completed - The scheduled maintenance has been completed.
Nov 2, 15:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 14:00 GMT
Scheduled - We have scheduled an update to be applied to Cloud POS on Monday 2nd November at 2pm (GMT).

This Hotpatch aims to resolve an issue with booking some labels using Royal Mail, fixing an error relating to how Customer Rewards affect the order total (which is important for customs).

We do not anticipate any lasting disruption as a result of this update, but label printing may perform slightly slower as the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Nov 2, 13:04 GMT
MAINTENANCE SCHEDULED // eCommerce Checkout Infrastructure - Monday 2nd November 2026
Completed - The scheduled maintenance has been completed.
Nov 2, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 09:00 GMT
Scheduled - We will be undertaking scheduled infrastructure maintenance on Monday 2nd November at 9am (GMT).

This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce checkout platform.

We do not anticipate any lasting downtime as a result of this maintenance, but our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Oct 27, 12:21 GMT

Nov 1, 2026

MAINTENANCE SCHEDULED // Cloud POS & Related Services - Sunday 1st November 2026
Completed - The scheduled maintenance has been completed.
Nov 1, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 06:00 GMT
Scheduled - We will be undertaking scheduled infrastructure maintenance on Sunday 1st November at 6am (GMT).

This maintenance aims to apply important updates to the underlying infrastructure for Cloud POS, Back Office, Workshop, the Cloud POS API, and related services on the platform.

We do not anticipate any lasting downtime as a result of this maintenance, but these services are likely to face a few minutes of unavailability as the updates are being applied.

Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Oct 30, 10:00 GMT

Oct 31, 2026

No incidents reported.

Oct 30, 2026

MAINTENANCE SCHEDULED // eCommerce & POS Proxy Infrastructure - Friday 30th October 2026
Completed - The scheduled maintenance has been completed.
Oct 30, 10:42 GMT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 30, 10:39 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 10:30 GMT
Scheduled - We will be undertaking scheduled infrastructure maintenance on Friday 30th October at 10:30am (GMT).

This maintenance aims to apply important updates to the underlying proxy infrastructure for our eCommerce and POS platform.

We do not anticipate any downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Oct 30, 09:57 GMT

Oct 29, 2026

MAINTENANCE SCHEDULED // eCommerce Checkout Infrastructure - Thursday 29th October 2026
Completed - The scheduled maintenance has been completed.
Oct 29, 12:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 12:00 GMT
Scheduled - We will be undertaking scheduled infrastructure maintenance on Thursday 29th October at 12pm (GMT).

This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.

We do not anticipate any lasting downtime as a result of this maintenance, but the checkout may face a few moments of unavailability as the updates are being applied.

Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Oct 29, 11:52 GMT

Oct 28, 2026

INFORMATION // PHP Vulnerability - Citrus-Lime's Status
Resolved - Our teams will continue to monitor the situation and respond to any further security guidance as necessary.
Oct 28, 14:12 GMT
Monitoring - Hello,

You may have seen reports about a newly identified PHP security vulnerability affecting online services worldwide.

We want to reassure you that Citrus-Lime’s core services, including Cloud POS and our eCommerce platform, are not affected by this vulnerability and continue to operate as normal. You can continue trading with confidence.

The vulnerability was limited to our WordPress-managed retailer blogs, which is an optional third-party platform that relies on PHP. As a precaution, on October 21 we temporarily disabled retailer blogs while we implemented additional security measures. These measures were applied and blogs were safely restored shortly afterwards. Your online shop remained live throughout, with no interruption to eCommerce services.

There is nothing you need to do. Our teams will continue to monitor the situation and respond to any further security guidance as necessary.

For peace of mind, you can find the latest service updates here, at status.citruslime.com. We'd recommend subscribing there to receive any alerts.

If you have any questions or concerns, please contact our support team via Live Chat in Cloud POS.
Oct 22, 18:46 BST

Oct 27, 2026

HOTPATCH SCHEDULED // eCommerce Checkout - Tuesday 27th October 2026
Completed - The scheduled maintenance has been completed.
Oct 27, 11:46 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 11:30 GMT
Scheduled - We have scheduled an update to be applied the eCommerce Checkout on Tuesday 27th October at 11:30am (GMT).

This update makes changes to some of the background processes involved in Google Ads conversion tracking, alongside routine updates to some of the underlying packages used by the Checkout.

We do not expect any downtime as a result of this update, and no action is needed on your part.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Oct 27, 10:22 GMT
UPDATE SCHEDULED // Courier Integration Module - Tuesday 27th October 2026
Completed - The scheduled maintenance has been completed.
Oct 27, 09:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 08:30 GMT
Scheduled - We have scheduled an update to be applied to the Courier Integration Module on Tuesday 27th October at 8:30am (GMT).

The update aims to add support for new EU regulations covering overseas shipments. Part of this is support for PIDs, which become mandatory on 1st November.

We do not anticipate any disruption as a result of this update, but users may be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Oct 26, 15:58 GMT
UPDATE SCHEDULED // Cloud POS - Tuesday 27th October 2026
Completed - The scheduled maintenance has been completed.
Oct 27, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 07:00 GMT
Scheduled - We have scheduled an update to be applied to Cloud POS on Tuesday 27th October at 7am (GMT).

The update aims to add support for new EU regulations covering overseas shipments. Part of this is support for PIDs, which become mandatory on 1st November.

We do not anticipate any disruption as a result of this update, but users may be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Oct 26, 15:57 GMT
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