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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Cloud POS
Operational
90 days ago
100.0
% uptime
Today
eCommerce Platform - Standard
Operational
90 days ago
99.97
% uptime
Today
eCommerce Platform - Premium
Operational
90 days ago
99.99
% uptime
Today
Cloud Reports
Operational
90 days ago
100.0
% uptime
Today
Core Network
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
CloudMT
Operational
90 days ago
100.0
% uptime
Today
Customer Rewards
Operational
Courier Integration Module
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Jul 8, 2025
Completed -
The scheduled maintenance has been completed.
Jul 8, 08:30 BST
Jul 8, 08:30 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 07:30 BST
Jul 8, 07:30 BST
Scheduled -
We have scheduled a Hotpatch to be deployed to Cloud POS at 07:30am (UK Time) on Tuesday the 8th of July 2025.
We do not expect any downtime as a result of this update, however users may be required to log out and back in to the platform.
The contents of this Hotpatch are internal, so there is no retailer-facing release article.
The Support Team are on hand for any questions you may encounter about this update.
Jul 7, 15:22 BST
We do not expect any downtime as a result of this update, however users may be required to log out and back in to the platform.
The contents of this Hotpatch are internal, so there is no retailer-facing release article.
The Support Team are on hand for any questions you may encounter about this update.
Jul 7, 15:22 BST
Jul 7, 2025
No incidents reported.
Jul 6, 2025
No incidents reported.
Jul 5, 2025
No incidents reported.
Jul 4, 2025
Completed -
The scheduled maintenance has been completed.
Jul 4, 17:00 BST
Jul 4, 17:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 09:00 BST
Jul 4, 09:00 BST
Scheduled -
Hello,
We are undertaking scheduled maintenance to Cloud Reports at this time, with the aim of improving overall performance of the platform.
This maintenance is scheduled to take place throughout the day on Friday the 4th of July, starting at 9am (UK Time).
Our Support and Development Teams will remain on hand to ensure this maintenance is completed smoothly.
Jul 4, 08:30 BST
We are undertaking scheduled maintenance to Cloud Reports at this time, with the aim of improving overall performance of the platform.
This maintenance is scheduled to take place throughout the day on Friday the 4th of July, starting at 9am (UK Time).
Our Support and Development Teams will remain on hand to ensure this maintenance is completed smoothly.
Jul 4, 08:30 BST
Jul 3, 2025
Completed -
The scheduled maintenance has been completed.
Jul 3, 14:00 BST
Jul 3, 14:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 09:00 BST
Jul 3, 09:00 BST
Scheduled -
We are undertaking essential platform maintenance to our underlying infrastructure during this time.
Whilst we do not anticipate disruption to any services during this window, there is a small risk that some services (Cloud POS, Reports, CloudMT, Courier Integration Module, Customer Rewards) may become momentarily unavailable as updates are being applied.
Our Development and Support Teams will remain on hand to ensure the maintenance is completed smoothly.
Jul 2, 15:35 BST
Whilst we do not anticipate disruption to any services during this window, there is a small risk that some services (Cloud POS, Reports, CloudMT, Courier Integration Module, Customer Rewards) may become momentarily unavailable as updates are being applied.
Our Development and Support Teams will remain on hand to ensure the maintenance is completed smoothly.
Jul 2, 15:35 BST
Jul 2, 2025
Completed -
The scheduled maintenance has been completed.
Jul 2, 15:03 BST
Jul 2, 15:03 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 08:30 BST
Jul 2, 08:30 BST
Scheduled -
We are updating the eCommerce platform, including Cloud MT.
This is scheduled to take place throughout the day on Wednesday 25th June 2025, starting at 08:30am UK Time.
***********************
Potential Disruptions:
Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.
You may notice that you cannot access the Finance pages within Cloud MT for a brief period.
***********************
This update focuses mainly on backend functionality for Check-out V4 and does not include any significant changes to the user interface or front-end functionality.
Should you wish to check whether your site has completed the update, you can do by looking at the version number in the Cloud MT Dashboard, which will be as follows post-update:
Version: [TBC]
Jun 20, 15:17 BST
This is scheduled to take place throughout the day on Wednesday 25th June 2025, starting at 08:30am UK Time.
***********************
Potential Disruptions:
Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.
You may notice that you cannot access the Finance pages within Cloud MT for a brief period.
***********************
This update focuses mainly on backend functionality for Check-out V4 and does not include any significant changes to the user interface or front-end functionality.
Should you wish to check whether your site has completed the update, you can do by looking at the version number in the Cloud MT Dashboard, which will be as follows post-update:
Version: [TBC]
Jun 20, 15:17 BST
Completed -
The scheduled maintenance has been completed.
Jul 2, 12:00 BST
Jul 2, 12:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 09:00 BST
Jul 2, 09:00 BST
Scheduled -
We are undertaking essential platform maintenance to our underlying infrastructure during this time.
Whilst we do not anticipate disruption to any services during this window, there is a small risk that some services (Cloud POS, CloudMT, Courier Integration Module, Customer Rewards) may become momentarily unavailable as updates are being applied.
Our Development and Support Teams will remain on hand to ensure the maintenance is completed smoothly.
Jul 1, 16:08 BST
Whilst we do not anticipate disruption to any services during this window, there is a small risk that some services (Cloud POS, CloudMT, Courier Integration Module, Customer Rewards) may become momentarily unavailable as updates are being applied.
Our Development and Support Teams will remain on hand to ensure the maintenance is completed smoothly.
Jul 1, 16:08 BST
Resolved -
This issue was resolved.
The issue only affected a small portion of sites which were on Checkout V3, and these sites were fixed quickly one by one as soon as we discovered the issue.
All sites are now functioning as normal.
Jul 2, 11:59 BST
The issue only affected a small portion of sites which were on Checkout V3, and these sites were fixed quickly one by one as soon as we discovered the issue.
All sites are now functioning as normal.
Jul 2, 11:59 BST
Identified -
The cause of this error has been identified and we're working to resolve as quickly as possible. Note that this issue is now affecting only a small handful of eCommerce websites.
Further updates will be provided in due course.
Jul 2, 10:50 BST
Further updates will be provided in due course.
Jul 2, 10:50 BST
Investigating -
We have identified an issue affecting certain eCommerce sites, where users encounter an error when attempting to proceed to the checkout.
Our eCommerce Development Team is currently investigating the matter as a top priority.
Jul 2, 10:22 BST
Our eCommerce Development Team is currently investigating the matter as a top priority.
Jul 2, 10:22 BST
Jul 1, 2025
Completed -
The scheduled maintenance has been completed.
Jul 1, 10:30 BST
Jul 1, 10:30 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 09:30 BST
Jul 1, 09:30 BST
Scheduled -
We are undertaking essential platform maintenance to our underlying infrastructure during this time.
Whilst we do not anticipate disruption to any services during this window, there is a small risk that Standard and Premium eCommerce sites may become intermittently unavailable as updates are being applied.
Our Development and Support Teams will remain on hand to ensure the maintenance is completed smoothly.
Jun 30, 16:11 BST
Whilst we do not anticipate disruption to any services during this window, there is a small risk that Standard and Premium eCommerce sites may become intermittently unavailable as updates are being applied.
Our Development and Support Teams will remain on hand to ensure the maintenance is completed smoothly.
Jun 30, 16:11 BST
Completed -
The scheduled maintenance has been completed.
Jul 1, 07:00 BST
Jul 1, 07:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 07:00 BST
Jun 30, 07:00 BST
Scheduled -
We’re excited to announce that Back Office 2.0 will officially launch on Monday 30th June 2025!
From this date, all links to Back Office will take you to the new 2.0 version. You can choose to start using it right away, or continue using Back Office 1.0 during this transition period.
That being said, we recommend making the switch as soon as you're comfortable — we think you’ll love what’s new, and this will help to prepare for the official decommissioning of 1.0 in the future.
-----------------------------------------------------------------
What does this mean for you?
Back Office 1.0 remains available for now, so you can switch between 1.0 and 2.0 freely with no risk.
No disruption to your current in-store processes — Back Office 2.0 contains the same features as 1.0 (plus more), and so everything you usually do should continue to work as expected.
Back Office 2.0 brings a refreshed look, powerful new features, and an improved experience. It's mostly a matter of getting familiar with where things now live.
-----------------------------------------------------------------
Get to know Back Office 2.0
To help you get started, we’re running a series of short webinars to introduce the new layout and features:
Tuesday 1st July at 11am UK Time
🇪🇺 12:00pm CEST | 🇺🇸 6:00am EDT / 3:00am PDT | 🇦🇺 8:00pm AEST
Register here: https://events.teams.microsoft.com/event/20d8aac5-974e-4556-86d6-d3c6dc540d76@5353e47c-e7f8-4377-bff9-141644cb4e3b
Thursday 3rd July at 4pm UK Time
🇪🇺 5:00pm CEST | 🇺🇸 11:00am EDT / 8:00am PDT | 🇦🇺 1:00am AEST (Fri)
Register here: https://events.teams.microsoft.com/event/363e5650-322e-45d6-9a71-689bbd7f3db7@5353e47c-e7f8-4377-bff9-141644cb4e3b
Tuesday 8th July at 11am UK Time
🇪🇺 12:00pm CEST | 🇺🇸 6:00am EDT / 3:00am PDT | 🇦🇺 8:00pm AEST
Register here: https://events.teams.microsoft.com/event/968f2755-3f24-49a3-aa42-eb34cb3d8ce7@5353e47c-e7f8-4377-bff9-141644cb4e3b
Can’t make it? No problem! This webinar will be recorded and shared on our YouTube channel afterwards.
-----------------------------------------------------------------
Need a hand?
Our support team is here and ready to help with any questions you may have about the move to 2.0.
Jun 27, 11:21 BST
From this date, all links to Back Office will take you to the new 2.0 version. You can choose to start using it right away, or continue using Back Office 1.0 during this transition period.
That being said, we recommend making the switch as soon as you're comfortable — we think you’ll love what’s new, and this will help to prepare for the official decommissioning of 1.0 in the future.
-----------------------------------------------------------------
What does this mean for you?
Back Office 1.0 remains available for now, so you can switch between 1.0 and 2.0 freely with no risk.
No disruption to your current in-store processes — Back Office 2.0 contains the same features as 1.0 (plus more), and so everything you usually do should continue to work as expected.
Back Office 2.0 brings a refreshed look, powerful new features, and an improved experience. It's mostly a matter of getting familiar with where things now live.
-----------------------------------------------------------------
Get to know Back Office 2.0
To help you get started, we’re running a series of short webinars to introduce the new layout and features:
Tuesday 1st July at 11am UK Time
🇪🇺 12:00pm CEST | 🇺🇸 6:00am EDT / 3:00am PDT | 🇦🇺 8:00pm AEST
Register here: https://events.teams.microsoft.com/event/20d8aac5-974e-4556-86d6-d3c6dc540d76@5353e47c-e7f8-4377-bff9-141644cb4e3b
Thursday 3rd July at 4pm UK Time
🇪🇺 5:00pm CEST | 🇺🇸 11:00am EDT / 8:00am PDT | 🇦🇺 1:00am AEST (Fri)
Register here: https://events.teams.microsoft.com/event/363e5650-322e-45d6-9a71-689bbd7f3db7@5353e47c-e7f8-4377-bff9-141644cb4e3b
Tuesday 8th July at 11am UK Time
🇪🇺 12:00pm CEST | 🇺🇸 6:00am EDT / 3:00am PDT | 🇦🇺 8:00pm AEST
Register here: https://events.teams.microsoft.com/event/968f2755-3f24-49a3-aa42-eb34cb3d8ce7@5353e47c-e7f8-4377-bff9-141644cb4e3b
Can’t make it? No problem! This webinar will be recorded and shared on our YouTube channel afterwards.
-----------------------------------------------------------------
Need a hand?
Our support team is here and ready to help with any questions you may have about the move to 2.0.
Jun 27, 11:21 BST
Jun 30, 2025
Completed -
The scheduled maintenance has been completed.
Jun 30, 08:00 BST
Jun 30, 08:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 07:00 BST
Jun 30, 07:00 BST
Scheduled -
We have scheduled a Hotpatch to be deployed to Cloud POS at 07:00 (UK Time) on Monday the 30th of June 2025.
We do not expect any downtime as a result of this update, however users may be required to log out and back in to the platform.
We are updating Cloud POS to action feedback from our Back Office 2.0 Beta test customers, ready for the full launch of the overhauled Back Office user interface.
You can view the details of this update here: https://howto.citruslime.com/2025/cloud-pos-back-office-20-full-launch/
The Support Team are on hand for any questions you may encounter about this update.
Jun 27, 10:56 BST
We do not expect any downtime as a result of this update, however users may be required to log out and back in to the platform.
We are updating Cloud POS to action feedback from our Back Office 2.0 Beta test customers, ready for the full launch of the overhauled Back Office user interface.
You can view the details of this update here: https://howto.citruslime.com/2025/cloud-pos-back-office-20-full-launch/
The Support Team are on hand for any questions you may encounter about this update.
Jun 27, 10:56 BST
Jun 29, 2025
Completed -
The scheduled maintenance has been completed.
Jun 29, 04:00 BST
Jun 29, 04:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 03:00 BST
Jun 29, 03:00 BST
Scheduled -
We are undertaking essential platform maintenance to our platform infrastructure during this time.
There may be some disruption to the following modules during this period:
- Cloud POS
- Back Office
- Workshop Module
- Cloud Reports
- Courier Integration Module
- eCommerce websites
These services will likely become unavailable for 10-30 minutes during the maintenance window, and should come back up automatically once the maintenance is complete.
Our Infrastructure Team will remain on hand to ensure the maintenance is completed smoothly.
Jun 25, 15:51 BST
There may be some disruption to the following modules during this period:
- Cloud POS
- Back Office
- Workshop Module
- Cloud Reports
- Courier Integration Module
- eCommerce websites
These services will likely become unavailable for 10-30 minutes during the maintenance window, and should come back up automatically once the maintenance is complete.
Our Infrastructure Team will remain on hand to ensure the maintenance is completed smoothly.
Jun 25, 15:51 BST
Jun 28, 2025
No incidents reported.
Jun 27, 2025
Completed -
The scheduled maintenance has been completed.
Jun 27, 11:33 BST
Jun 27, 11:33 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 11:00 BST
Jun 27, 11:00 BST
Scheduled -
We are undertaking essential platform maintenance to our eCommerce infrastructure during this time.
Whilst we do not anticipate disruption to any services during this window, there is a small risk that Standard and Premium eCommerce sites may become intermittently unavailable as updates are being applied.
Our Development and Support Teams will remain on hand to ensure the maintenance is completed smoothly.
Jun 27, 10:41 BST
Whilst we do not anticipate disruption to any services during this window, there is a small risk that Standard and Premium eCommerce sites may become intermittently unavailable as updates are being applied.
Our Development and Support Teams will remain on hand to ensure the maintenance is completed smoothly.
Jun 27, 10:41 BST
Jun 26, 2025
Completed -
The scheduled maintenance has been completed.
Jun 26, 16:44 BST
Jun 26, 16:44 BST
Update -
Maintenance is in progress.
Standard and Premium eCommerce sites may become intermittently unavailable as updates are being applied.
We are closely monitoring to ensure sites come back up as soon as possible.
Jun 26, 15:41 BST
Standard and Premium eCommerce sites may become intermittently unavailable as updates are being applied.
We are closely monitoring to ensure sites come back up as soon as possible.
Jun 26, 15:41 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 14:00 BST
Jun 26, 14:00 BST
Scheduled -
We are undertaking essential platform maintenance to our eCommerce infrastructure during this time.
We do not anticipate disruption to any services during this window, but our Development and Support Teams will remain on hand to ensure the maintenance is completed smoothly.
Jun 25, 15:46 BST
We do not anticipate disruption to any services during this window, but our Development and Support Teams will remain on hand to ensure the maintenance is completed smoothly.
Jun 25, 15:46 BST
Resolved -
This incident has been resolved.
Jun 26, 16:42 BST
Jun 26, 16:42 BST
Update -
The cause of this issue is related to websites being intermittently unavailable whilst updates are applied.
This issue will no longer occur once this afternoon's maintenance is completed.
Jun 26, 16:22 BST
This issue will no longer occur once this afternoon's maintenance is completed.
Jun 26, 16:22 BST
Identified -
We are aware of an issue whereby Cloud POS Tender Types are not auto-populating when a Web Order is being processed through the till.
We are working to resolve this as quickly as possible.
Retailers may choose to wait until this issue is resolved before processing current orders, or can check eCommerce Order Notifications for which Tender Type should be used if required.
A further update will be provided once available.
Jun 26, 15:46 BST
We are working to resolve this as quickly as possible.
Retailers may choose to wait until this issue is resolved before processing current orders, or can check eCommerce Order Notifications for which Tender Type should be used if required.
A further update will be provided once available.
Jun 26, 15:46 BST
Completed -
The scheduled maintenance has been completed.
Jun 26, 08:00 BST
Jun 26, 08:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 06:00 BST
Jun 26, 06:00 BST
Scheduled -
We are undertaking essential platform maintenance to our infrastructure during this time.
We do not anticipate disruption to any services during this window, but our Infrastructure Team will remain on hand to ensure the maintenance is completed smoothly.
Jun 25, 15:44 BST
We do not anticipate disruption to any services during this window, but our Infrastructure Team will remain on hand to ensure the maintenance is completed smoothly.
Jun 25, 15:44 BST
Jun 25, 2025
Completed -
The scheduled maintenance has been completed.
Jun 25, 07:00 BST
Jun 25, 07:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 06:00 BST
Jun 25, 06:00 BST
Scheduled -
We are undertaking essential platform maintenance to Cloud POS and related services during this time.
We expect disruption to be minimal, but you may be required to log out and back into the platform after the updates are applied.
The Infrastructure Team will remain on hand to troubleshoot any unforeseen issues.
Jun 18, 16:54 BST
We expect disruption to be minimal, but you may be required to log out and back into the platform after the updates are applied.
The Infrastructure Team will remain on hand to troubleshoot any unforeseen issues.
Jun 18, 16:54 BST
Jun 24, 2025
Completed -
The scheduled maintenance has been completed.
Jun 24, 08:00 BST
Jun 24, 08:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 07:00 BST
Jun 24, 07:00 BST
Scheduled -
We have scheduled a Hotpatch to be deployed to Cloud POS at 07:00 (UK Time) on Tuesday the 24th of June 2025.
We do not expect any downtime as a result of this update, however users may be required to log out and back in to the platform.
We are updating Cloud POS to resolve an issue with apostrophes in Store Names causing issues.
The Support Team are on hand for any questions you may encounter about this update.
Jun 23, 16:54 BST
We do not expect any downtime as a result of this update, however users may be required to log out and back in to the platform.
We are updating Cloud POS to resolve an issue with apostrophes in Store Names causing issues.
The Support Team are on hand for any questions you may encounter about this update.
Jun 23, 16:54 BST
Completed -
The scheduled maintenance has been completed.
Jun 24, 07:00 BST
Jun 24, 07:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 06:00 BST
Jun 24, 06:00 BST
Scheduled -
We are undertaking essential platform maintenance to eCommerce sites during this time.
We expect disruption to be minimal, but your site may experience a few moments of downtime whilst the updates are applied, before coming back up automatically.
The Infrastructure Team will remain on hand to troubleshoot any unforeseen issues.
Jun 18, 16:54 BST
We expect disruption to be minimal, but your site may experience a few moments of downtime whilst the updates are applied, before coming back up automatically.
The Infrastructure Team will remain on hand to troubleshoot any unforeseen issues.
Jun 18, 16:54 BST