All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cloud POS Operational
90 days ago
100.0 % uptime
Today
eCommerce Platform - Standard Operational
90 days ago
100.0 % uptime
Today
eCommerce Platform - Premium Operational
90 days ago
100.0 % uptime
Today
Cloud Reports Operational
90 days ago
100.0 % uptime
Today
Core Network Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
CloudMT Operational
90 days ago
100.0 % uptime
Today
Customer Rewards Operational
Courier Integration Module Operational
Ecommerce Checkout Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

MAINTENANCE SCHEDULED // Essential Infrastructure Maintenance - 21st April 2026 Apr 21, 2026 09:00-10:00 BST

We will be carrying out scheduled infrastructure maintenance on Tuesday 21st April. The maintenance window is scheduled to begin at 9:00am (UTC).

This work involves the application of a routine security update and we do not expect any disruption to our services during this time.

We appreciate your understanding. If you have any concerns, please don't hesitate to get in touch with our support team.
Posted on Apr 14, 2026 - 10:48 BST
Apr 18, 2026

No incidents reported today.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026
HOTPATCH SCHEDULED // eCommerce Checkout - 15th April 2026
Completed - The scheduled maintenance has been completed.
Apr 15, 17:20 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 16:50 BST
Scheduled - We will be deploying a Chceckout Hotpatch today (15/04/2026) imminently.

This hotpatch aims to reinstate a fix for Adyen Webhooks incorrectly returning 200 statuses, which cause pending payments for retailers. 

We do not anticipate any downtime as a result of this update.
Apr 15, 16:49 BST
HOTPATCH SCHEDULED // Cloud POS API - Wendesday 15th April 2026
Completed - The scheduled maintenance has been completed.
Apr 15, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 12:00 BST
Scheduled - We have scheduled an update to be applied to the Cloud POS API today, on Wednesday 15th April 2026, at 12pm (BST).

This update introduces some background fixes, and does not change any features or existing functionality.

Our Support and Development Teams will remain on hand to ensure this update is carried out effectively.
Apr 15, 11:07 BST
Apr 14, 2026
MAINTENANCE SCHEDULED // Cloud POS - 14th April 2026
Completed - The scheduled maintenance has been completed.
Apr 14, 18:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 17:30 BST
Scheduled - We have scheduled an update to be applied to Cloud POS on Tuesday 14th April, at 5:30pm (BST).

This update introduces some background fixes., and does not introduce any change to functionality.

We do not anticipate any disruption as a result of this update, but our Development Team will remain on hand to ensure the update is carried off smoothly.
Apr 14, 16:11 BST
Apr 13, 2026
RELEASE SCHEDULED // Cloud POS April Release - 13th April 2026
Completed - The scheduled maintenance has been completed.
Apr 13, 20:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 19:00 BST
Scheduled - On Monday 13th April, we will be deploying the April 2026 Cloud POS release. This Release updates Cloud POS and the Cloud POS API.

The update is scheduled for 7pm (BST).

Disruption will be minimal, with users being required to log out and log back in again after the Release.

The contents of this release have been communicated via email, but you can also see details in the following release notes:

Cloud POS // What's in the April 2026 release? // https://howto.citruslime.com/2026/cloud-pos-whats-in-the-april-2026-release

Our Development and Support Teams will be on hand to ensure the Release is completed smoothly.

The Support Team are happy to help with any questions you may have about this Release.
Apr 9, 10:58 BST
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026
MAINTENANCE SCHEDULED // eCommerce Platform - 9th April 2026
Completed - The scheduled maintenance has been completed.
Apr 9, 06:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 06:00 BST
Scheduled - We will be completing minor maintenance on the eCommerce platform tomorrow, on Thursday the 9th of April 2026, at 06:00am (BST).

This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.

We do not anticipate any downtime as a result of this maintenance, but out Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Apr 8, 13:04 BST
Apr 8, 2026

No incidents reported.

Apr 7, 2026
HOTPATCH SCHEDULED // Cloud POS - 7th April 2026
Resolved - An update was applied to Cloud POS on Tuesday 7th April 2026, at 1:30pm (UK Time)

Retailers may have been prompted to sign out and back in once the update had completed.
Apr 7, 13:30 BST
MAINTENANCE SCHEDULED // POS & Ecommerce Infrastucture - 7th April 2026
Completed - The scheduled maintenance has been completed.
Apr 7, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 09:00 BST
Scheduled - We have scheduled an update to be applied to our POS and eCommerce infrastructure on Tuesday 7th April at 9am (GMT).

This update is internal only – it introduces no change to functionality.

We do not anticipate any disruption as a result of this maintenance, but we will remain on hand to ensure the maintenance is carried out smoothly.
Apr 2, 16:44 BST
HOTPATCH SCHEDULED // Courier Integration Module - Tuesday 7th April 2026
Completed - The scheduled maintenance has been completed.
Apr 7, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 08:00 BST
Scheduled - We have scheduled an update to the Courier Module for Tuesday 7th April 2026 at 8:30am (UTC).

This update aims to introduce additional services for our Royal Mail Sapient Integration.

We do not expect any downtime as a result of this update.
Apr 2, 17:05 BST
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

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