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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Cloud POS
Operational
90 days ago
99.96
% uptime
Today
eCommerce Platform - Standard
Operational
90 days ago
99.95
% uptime
Today
eCommerce Platform - Premium
Operational
90 days ago
99.94
% uptime
Today
Cloud Reports
Operational
90 days ago
99.94
% uptime
Today
Core Network
Operational
90 days ago
99.95
% uptime
Today
API
Operational
90 days ago
99.95
% uptime
Today
CloudMT
Operational
90 days ago
99.94
% uptime
Today
Customer Rewards
Operational
Courier Integration Module
Operational
Ecommerce Checkout
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Scheduled Maintenance
HOTPATCH SCHEDULED // eCommerce Platform Update - 6th February 2026 Feb 6, 2026 08:30-13:30 GMT
Hello,
We have scheduled an update to be deployed to the eCommerce platform today, Friday, 6th February 2026, starting at 8:30am(GMT).
***********************
Potential Disruptions:
Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.
You will notice that you cannot access certain pages within Cloud MT for a brief period.
Posted on Feb 05, 2026 - 16:48 GMT
We have scheduled an update to be deployed to the eCommerce platform today, Friday, 6th February 2026, starting at 8:30am(GMT).
***********************
Potential Disruptions:
Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.
You will notice that you cannot access certain pages within Cloud MT for a brief period.
Posted on Feb 05, 2026 - 16:48 GMT
Past Incidents
Feb 5, 2026
Completed -
The scheduled maintenance has been completed.
Feb 5, 09:30 GMT
Feb 5, 09:30 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 08:30 GMT
Feb 5, 08:30 GMT
Scheduled -
We will be performing essential maintenance on our checkout infrastructure between 8:30 AM and 9:30 AM.
During this one-hour window, we’ll be implementing several updates to the checkout application, applied to both Standard and Premium hosted websites.
We do not expect any downtime as a result of this maintenance, however our Infrastructure Team will be actively monitoring the process and will be ready to address any issues that arise.
Feb 4, 10:30 GMT
During this one-hour window, we’ll be implementing several updates to the checkout application, applied to both Standard and Premium hosted websites.
We do not expect any downtime as a result of this maintenance, however our Infrastructure Team will be actively monitoring the process and will be ready to address any issues that arise.
Feb 4, 10:30 GMT
Feb 4, 2026
Completed -
The scheduled maintenance has been completed.
Feb 4, 16:00 GMT
Feb 4, 16:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 15:00 GMT
Feb 4, 15:00 GMT
Scheduled -
Hello,
We have scheduled an update to be deployed to the eCommerce checkout this afternoon (Wednesday 4th February 2026) at 3pm (GMT).
***********************
Potential Disruptions:
We do not anticipate any disruption as a result of this update, however the team will be monitoring the platform closely, both during the deployment and for a period of time following.
***********************
The Support Team will be on hand for any questions you may encounter about this update.
Feb 4, 13:25 GMT
We have scheduled an update to be deployed to the eCommerce checkout this afternoon (Wednesday 4th February 2026) at 3pm (GMT).
***********************
Potential Disruptions:
We do not anticipate any disruption as a result of this update, however the team will be monitoring the platform closely, both during the deployment and for a period of time following.
***********************
The Support Team will be on hand for any questions you may encounter about this update.
Feb 4, 13:25 GMT
Completed -
The scheduled maintenance has been completed.
Feb 4, 08:00 GMT
Feb 4, 08:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 07:00 GMT
Feb 4, 07:00 GMT
Scheduled -
We have scheduled a hotpatch to be applied to Cloud POS on Wednesday 4th February at 7am (GMT).
This hotpatch aims to address an issue whereby newly created customers are not added to a transaction.
We do not expect any disruption as a result of this update, but you may be prompted to log out of Cloud POS and back in following this hotpatch.
Feb 3, 17:13 GMT
This hotpatch aims to address an issue whereby newly created customers are not added to a transaction.
We do not expect any disruption as a result of this update, but you may be prompted to log out of Cloud POS and back in following this hotpatch.
Feb 3, 17:13 GMT
Feb 3, 2026
Completed -
The scheduled maintenance has been completed.
Feb 3, 17:11 GMT
Feb 3, 17:11 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 14:30 GMT
Feb 3, 14:30 GMT
Scheduled -
Hello,
We have scheduled an update to be deployed to the eCommerce platform today, Tuesday, 3rd February 2026, starting at 2:30pm(GMT).
***********************
Potential Disruptions:
Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.
You will notice that you cannot access certain pages within Cloud MT for a brief period.
***********************
This hotpatch aims to address an issue which has been identified regarding Third Party Tracking, such as Avelon, Salesfire and Microsoft Ads.
Feb 3, 12:22 GMT
We have scheduled an update to be deployed to the eCommerce platform today, Tuesday, 3rd February 2026, starting at 2:30pm(GMT).
***********************
Potential Disruptions:
Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.
You will notice that you cannot access certain pages within Cloud MT for a brief period.
***********************
This hotpatch aims to address an issue which has been identified regarding Third Party Tracking, such as Avelon, Salesfire and Microsoft Ads.
Feb 3, 12:22 GMT
Completed -
The scheduled maintenance has been completed.
Feb 3, 11:00 GMT
Feb 3, 11:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 10:00 GMT
Feb 3, 10:00 GMT
Scheduled -
We have scheduled a hotpatch to be applied to Book My Bike In today, Tuesday, 3rd February 2026, at 10 am (GMT).
Following this release, when navigating to BMBI from a retailer’s eCommerce site, the journey will skip straight to the second step and display available workshops.
We do not expect any disruption as a result of this update.
Feb 3, 09:12 GMT
Following this release, when navigating to BMBI from a retailer’s eCommerce site, the journey will skip straight to the second step and display available workshops.
We do not expect any disruption as a result of this update.
Feb 3, 09:12 GMT
Feb 2, 2026
Resolved -
Our Development Team has confirmed that payment attempts during this period were blocked by the payment provider.
As a result, no pending payments have been successfully captured. Any transactions still showing as pending will be released automatically in line with the payment provider’s standard processing timelines.
If you experience any issues when refunding a web order that was attempted during this timeframe, please contact our Support Team, who will be happy to assist with returning the funds.
Feb 2, 16:36 GMT
As a result, no pending payments have been successfully captured. Any transactions still showing as pending will be released automatically in line with the payment provider’s standard processing timelines.
If you experience any issues when refunding a web order that was attempted during this timeframe, please contact our Support Team, who will be happy to assist with returning the funds.
Feb 2, 16:36 GMT
Investigating -
We are currently investigating reports of a number of pending payments which can be seen on the CloudMT Payments Page.
These look to be payment attempts made between 12:10pm and 12:40pm today (Monday 2nd February 2026).
Feb 2, 14:46 GMT
These look to be payment attempts made between 12:10pm and 12:40pm today (Monday 2nd February 2026).
Feb 2, 14:46 GMT
Completed -
The scheduled maintenance has been completed.
Feb 2, 13:00 GMT
Feb 2, 13:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 12:00 GMT
Feb 2, 12:00 GMT
Scheduled -
We are undertaking maintenance to our Ecommerce Checkout at this time.
There is no disruption anticipated as a result of this maintenance, but our Infrastructure Team will remain on hand to ensure the work is carried out smoothly.
Feb 2, 08:58 GMT
There is no disruption anticipated as a result of this maintenance, but our Infrastructure Team will remain on hand to ensure the work is carried out smoothly.
Feb 2, 08:58 GMT
Completed -
The scheduled maintenance has been completed.
Feb 2, 08:00 GMT
Feb 2, 08:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 07:00 GMT
Feb 2, 07:00 GMT
Scheduled -
We have scheduled a hotpatch to be applied to Cloud POS on Monday 2nd of February at 7am (GMT).
The changes being made are all internal.
We do not expect any disruption as a result of this update, but you may be prompted to log out of Cloud POS and back in following this hotpatch.
Jan 31, 13:36 GMT
The changes being made are all internal.
We do not expect any disruption as a result of this update, but you may be prompted to log out of Cloud POS and back in following this hotpatch.
Jan 31, 13:36 GMT
Feb 1, 2026
No incidents reported.
Jan 31, 2026
No incidents reported.
Jan 30, 2026
Resolved -
Monitoring has proved positive and Stock Takes have remained functional.
This issue is now resolved.
Jan 30, 09:48 GMT
This issue is now resolved.
Jan 30, 09:48 GMT
Monitoring -
This issue has now been resolved by a Cloud POS Hotpatch. We are continuing to monitor this into the afternoon, but testing following the deployment is positive.
Jan 29, 14:28 GMT
Jan 29, 14:28 GMT
Identified -
We have identified the cause of this issue and we are working to resolve as quickly as possible.
Our Development Team are now completing maintenance to restore Stock Take functionality.
Jan 29, 11:46 GMT
Our Development Team are now completing maintenance to restore Stock Take functionality.
Jan 29, 11:46 GMT
Investigating -
We are currently experiencing an issue where users receive an error when attempting to add items to stocktakes. As a result, stocktakes cannot be progressed as expected on the platform.
Our Development Team is actively investigating and working to resolve this issue as a highest priority. We’ll provide further updates as soon as more information becomes available.
Jan 29, 09:22 GMT
Our Development Team is actively investigating and working to resolve this issue as a highest priority. We’ll provide further updates as soon as more information becomes available.
Jan 29, 09:22 GMT
Jan 29, 2026
Completed -
The scheduled maintenance has been completed.
Jan 29, 14:27 GMT
Jan 29, 14:27 GMT
Update -
We will shortly be deploying a Hotpatch to Cloud POS as part of this ongoing maintenance.
Our team will be monitoring carefully throughout the update.
Jan 29, 13:59 GMT
Our team will be monitoring carefully throughout the update.
Jan 29, 13:59 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 13:07 GMT
Jan 29, 13:07 GMT
Scheduled -
We are currently making some changes to Cloud POS in order to address an ongoing issue with Stock Takes.
Users may experience slower than usual performance of Cloud POS and Back Office during this time. In addition, users will not be able to edit, delete or create a Stock Take whilst this maintenance is ongoing.
If you are experiencing significant delays, please contact our Support Team via Live Chat or Phone.
Jan 29, 13:06 GMT
Users may experience slower than usual performance of Cloud POS and Back Office during this time. In addition, users will not be able to edit, delete or create a Stock Take whilst this maintenance is ongoing.
If you are experiencing significant delays, please contact our Support Team via Live Chat or Phone.
Jan 29, 13:06 GMT
Completed -
The scheduled maintenance has been completed.
Jan 29, 12:38 GMT
Jan 29, 12:38 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 11:38 GMT
Jan 29, 11:38 GMT
Scheduled -
We are currently making some changes to Cloud POS in order to address an ongoing issue with Stock Takes.
Users may experience slower than usual performance of Cloud POS and Back Office during this time. In addition, users will not be able to edit, delete or create a Stock Take whilst this maintenance is ongoing.
If you are experiencing significant delays, please contact our Support Team via Live Chat or Phone.
Jan 29, 11:37 GMT
Users may experience slower than usual performance of Cloud POS and Back Office during this time. In addition, users will not be able to edit, delete or create a Stock Take whilst this maintenance is ongoing.
If you are experiencing significant delays, please contact our Support Team via Live Chat or Phone.
Jan 29, 11:37 GMT
Completed -
The scheduled maintenance has been completed.
Jan 29, 10:30 GMT
Jan 29, 10:30 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 09:30 GMT
Jan 29, 09:30 GMT
Scheduled -
We are undertaking maintenance to our Ecommerce Checkout at this time.
There is no disruption anticipated as a result of this maintenance, but our Infrastructure Team will remain on hand to ensure the work is carried out smoothly.
Jan 29, 09:14 GMT
There is no disruption anticipated as a result of this maintenance, but our Infrastructure Team will remain on hand to ensure the work is carried out smoothly.
Jan 29, 09:14 GMT
Completed -
The scheduled maintenance has been completed.
Jan 29, 08:00 GMT
Jan 29, 08:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 07:00 GMT
Jan 29, 07:00 GMT
Scheduled -
We have scheduled a hotpatch to be applied to Cloud POS on Thursday 29th of January at 7am (GMT).
The changes being made are all internal.
We do not expect any disruption as a result of this update, but you may be prompted to log out of Cloud POS and back in following this hotpatch.
Jan 28, 09:00 GMT
The changes being made are all internal.
We do not expect any disruption as a result of this update, but you may be prompted to log out of Cloud POS and back in following this hotpatch.
Jan 28, 09:00 GMT
Jan 28, 2026
Completed -
The scheduled maintenance has been completed.
Jan 28, 14:30 GMT
Jan 28, 14:30 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 08:30 GMT
Jan 28, 08:30 GMT
Scheduled -
Hello,
We have scheduled an update to be deployed to the eCommerce platform tomorrow, Wednesday, 28th of January 2026, starting at 08:30am (GMT).
***********************
Potential Disruptions:
Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.
You will notice that you cannot access certain pages within Cloud MT for a brief period.
Version : 6.6.9523.31549
***********************
The Support Team will be on hand for any questions you may encounter about this update.
Jan 27, 17:02 GMT
We have scheduled an update to be deployed to the eCommerce platform tomorrow, Wednesday, 28th of January 2026, starting at 08:30am (GMT).
***********************
Potential Disruptions:
Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.
You will notice that you cannot access certain pages within Cloud MT for a brief period.
Version : 6.6.9523.31549
***********************
The Support Team will be on hand for any questions you may encounter about this update.
Jan 27, 17:02 GMT
Jan 27, 2026
Completed -
The scheduled maintenance has been completed.
Jan 27, 10:30 GMT
Jan 27, 10:30 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 09:30 GMT
Jan 27, 09:30 GMT
Scheduled -
We are undertaking maintenance to eCommercce, Cloud POS, Back Office, and related services at this time.
There is no disruption anticipated as a result of this maintenance.
The Infrastructure Team will remain on hand to ensure the work is carried out smoothly.
Jan 27, 09:17 GMT
There is no disruption anticipated as a result of this maintenance.
The Infrastructure Team will remain on hand to ensure the work is carried out smoothly.
Jan 27, 09:17 GMT
Jan 26, 2026
No incidents reported.
Jan 25, 2026
No incidents reported.
Jan 24, 2026
No incidents reported.
Jan 23, 2026
Postmortem -
Read details
Jan 23, 13:15 GMT
Jan 23, 13:15 GMT
Resolved -
This issue has been resolved.
Jan 23, 12:39 GMT
Jan 23, 12:39 GMT
Update -
Further work has uncovered that this issue is also affecting postings through to MailChimp and Omnisend.
Jan 23, 12:20 GMT
Jan 23, 12:20 GMT
Investigating -
We have identified an ongoing issue with the Event API which is affecting Webhooks, including the posting of data to Xero and Quickbooks.
Our team are working to resolve this as soon as possible and further updates will be provided in due course.
Jan 23, 12:15 GMT
Our team are working to resolve this as soon as possible and further updates will be provided in due course.
Jan 23, 12:15 GMT
Jan 22, 2026
Resolved -
This issue was resolved with our Checkout Hotpatch, deployed at 15:20 (GMT).
We will continue to monitor closely to ensure the fix has been successful.
Jan 22, 15:35 GMT
We will continue to monitor closely to ensure the fix has been successful.
Jan 22, 15:35 GMT
Identified -
Following a checkout update released on 21/01/2025 at approximately 12:30pm GMT, we have identified an increase in payment refusal rates for CitrusPay.
When customers encounter this, they are redirected back to their cart during checkout to try again. In most cases, customers are able to retry the payment and complete their purchase successfully.
Impact:
- Higher-than-normal payment refusals for CitrusPay, which show as 'Pending' in the payments page.
- Customers may need to retry checkout to complete payment.
Current actions:
We are preparing a hotpatch to resolve this issue as quickly as possible and restore normal payment behaviour.
Support:
If you would like to query specific payments or check whether any of your customers have been affected, our Support Team is available to help.
Further updates will be provided as work progresses.
Jan 22, 14:03 GMT
When customers encounter this, they are redirected back to their cart during checkout to try again. In most cases, customers are able to retry the payment and complete their purchase successfully.
Impact:
- Higher-than-normal payment refusals for CitrusPay, which show as 'Pending' in the payments page.
- Customers may need to retry checkout to complete payment.
Current actions:
We are preparing a hotpatch to resolve this issue as quickly as possible and restore normal payment behaviour.
Support:
If you would like to query specific payments or check whether any of your customers have been affected, our Support Team is available to help.
Further updates will be provided as work progresses.
Jan 22, 14:03 GMT
Completed -
The scheduled maintenance has been completed.
Jan 22, 15:34 GMT
Jan 22, 15:34 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 15:00 GMT
Jan 22, 15:00 GMT
Scheduled -
We are deploying an update to the eCommerce Checkout today, on the 22nd of January 2026.
The update will be applied imminently.
This Hotpatch aims to resolve the following issues:
- Adyen payments being voided due to no RiskData
- Orders occasionally downloading to the wrong store
The Support Team remains on hand for any questions you may encounter about this update.
Jan 22, 14:59 GMT
The update will be applied imminently.
This Hotpatch aims to resolve the following issues:
- Adyen payments being voided due to no RiskData
- Orders occasionally downloading to the wrong store
The Support Team remains on hand for any questions you may encounter about this update.
Jan 22, 14:59 GMT