All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cloud POS Operational
90 days ago
100.0 % uptime
Today
eCommerce Platform - Standard Operational
90 days ago
100.0 % uptime
Today
eCommerce Platform - Premium Operational
90 days ago
100.0 % uptime
Today
Cloud Reports Operational
90 days ago
100.0 % uptime
Today
Core Network Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
CloudMT Operational
90 days ago
100.0 % uptime
Today
Customer Rewards Operational
Courier Integration Module Operational
Ecommerce Checkout Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

HOTPATCH SCHEDULED // Cloud POS - Wednesday 3rd June 2026 Jun 3, 2026 07:00-07:30 BST

We have scheduled an update to be applied to Cloud POS on Wednesday 3rd June, at 7am (BST).

This Hotpatch aims to fix a focus-trap error affecting Gift Voucher redemption by cashiers in POS, and introduce changes to the Customer Orders page in Back Office intended to improve speed and performance.

We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Posted on Jun 01, 2026 - 11:42 BST

HOTPATCH SCHEDULED // Cloud POS API - Wednesday 3rd June 2026 Jun 3, 2026 08:00-08:30 BST

We have scheduled an update to be applied to the Cloud POS API on Wednesday 3rd June at 8am (BST).

This Hotpatch aims to resolve an issue with the display of store opening hours on Book My Bike In.

We do not anticipate any disruption as a result of this update, but users with API projects may receive errors for a short period as the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Posted on Jun 01, 2026 - 09:02 BST
Jun 1, 2026
HOTPATCH SCHEDULED // Cloud POS - Workshop 1 Decommission - 1st June 2026
Completed - The scheduled maintenance has been completed.
Jun 1, 11:29 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 11:00 BST
Scheduled - We have scheduled an update to be applied to Cloud POS on Monday 1st June at 11am (BST).

This Hotpatch decommissions the old version of the Cloud POS Workshop (pos.citruslime.com), finalising the transition to the new version (https://pos2.citruslime.com/pos2/#/workshop/).

Any users wishing to learn more about the new Workshop can do so by contacting the Support Team, or using our HowTo and introductory video:
https://howto.citruslime.com/workshop-20
https://www.youtube.com/watch?v=lwOa4Yql_yg

The update will be applied to pos2.citruslime.com at 7am (BST), and to pos.citruslime.com at 11am (BST).

We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
May 29, 11:45 BST
ISSUE IDENTIFIED // Intermittent Site Slowdowns - Monday 1st June 2026
Resolved - This incident has been resolved.
Jun 1, 11:29 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 1, 10:07 BST
Investigating - Hello,

We are currently investigating an intermittent issue affecting some sites on our eCommerce Platform.

Sites remain operational; however, some users may experience brief periods of increased latency or timeouts before services automatically recover.

Our initial investigation indicates that the issue may be related to infrastructure updates carried out between 6:00 AM and 8:00 AM BST this morning.

We are treating this as a high-priority incident and are working to identify and implement a resolution as quickly as possible.

Further updates will be posted here as they become available.
Jun 1, 09:14 BST
RELEASE SCHEDULED // Cloud Reports - 1st June 2026
Completed - The scheduled maintenance has been completed.
Jun 1, 10:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 10:00 BST
Scheduled - We have scheduled an update to be applied to Cloud Reports on Monday 1st June at 10am (BST).

This update aims to:
- Introduce a new Workshop Performance by Store Report

- Fix an issue causing negative quantity sold figures on the Store and Empire Dashboards involving Loyalty Points

- Introduce helpful text in the existing Workshop Productivity Report


We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
May 29, 11:53 BST
HOTPATCH SCHEDULED // Cloud POS - Workshop 1 Decommission - 1st June 2026
Completed - The scheduled maintenance has been completed.
Jun 1, 07:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 07:00 BST
Scheduled - We have scheduled an update to be applied to Cloud POS on Monday 1st June at 7am (BST).

This Hotpatch decommissions the old version of the Cloud POS Workshop (pos.citruslime.com), finalising the transition to the new version (https://pos2.citruslime.com/pos2/#/workshop/).

Any users wishing to learn more about the new Workshop can do so by contacting the Support Team, or using our HowTo and introductory video:
https://howto.citruslime.com/workshop-20
https://www.youtube.com/watch?v=lwOa4Yql_yg

The update will be applied to pos2.citruslime.com at 7am (BST), and to pos.citruslime.com at 11am (BST).

We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
May 29, 11:43 BST
May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026
ISSUE IDENTIFIED // Google Ads Conversion Value no longer tracking
Resolved - This issue has been resolved, and tracking has remained stable since the fix was implemented.
May 29, 11:36 BST
Monitoring - A fix was implemented at 11:15am (BST) today, and we are currently monitoring the results.

Early signs look positive, but we will continue to monitor for 24 hours to ensure Ads Conversion tracking is fully operational.
May 28, 14:39 BST
Identified - The issue has been identified and a fix is being implemented.
May 28, 09:56 BST
Investigating - We are currently investigating a high-priority issue affecting conversion value tracking in Google Ads.

We have observed a significant drop in tracking activity across all sites beginning at approximately 9:00 AM yesterday.

Our team is actively working to identify the root cause and restore normal tracking as quickly as possible.

We will continue to provide updates here as more information becomes available.
May 28, 08:57 BST
May 28, 2026
HOTPATCH SCHEDULED // eCommerce Checkout - 28th May 2026
Completed - The scheduled maintenance has been completed.
May 28, 11:45 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 11:15 BST
Scheduled - We have scheduled an update to be applied the eCommerce Checkout today, on Thursday 28th May, at 11:15am (BST).

This update aims to resolve an issue with Google Ads conversion tracking.

We do not anticipate any disruption as a result of this update.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
May 28, 11:13 BST
HOTPATCH SCHEDULED // eCommerce Checkout - 28th May 2026
Completed - The scheduled maintenance has been completed.
May 28, 09:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 08:30 BST
Scheduled - We have scheduled an update to be applied the eCommerce Checkout on Thursday 28th May 2026, at 08:30am (BST).

This update aims to resolve an issue with DPD ShiptoShop orders not showing in Apple Wallet. NB, this does not affect the customer's ability to place their order successfully. The issue means they are just unable to track the order afterwards via Apple Wallet in this scenario.

We do not anticipate any disruption as a result of this update.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
May 27, 17:15 BST
May 27, 2026
RELEASE SCHEDULED // Ecommerce May Release - Wednesday 27th May 2026
Completed - The scheduled maintenance has been completed.
May 27, 14:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 08:30 BST
Scheduled - We have scheduled a release to be deployed to the eCommerce platform, including CloudMT and the Checkout.

This update is our Ecommerce May Release, which is scheduled to take place throughout the day on Wednesday the 27th of May, starting at 08:30am (BST).

***********************
Potential Disruptions:

Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.

You may notice that you cannot access certain pages within Cloud MT for a brief period.

We do not anticipate any lasting disruption as a result of this update.

***********************
The contents of this release have been communicated via email, but you can also read through them in our Release Article:

https://howto.citruslime.com/2026-ecommerce-updates/ecommerce-whats-in-the-may-27th-2026-update

Should you wish to check whether your site has completed the update, you can do by looking at the version number in the Cloud MT Dashboard, which will be as follows post-update:

Version: 6.6.9643.17445.
May 26, 11:01 BST
MAINTENANCE SCHEDULED // Book My Bike In - Wednesday 27th May 2026
Completed - The scheduled maintenance has been completed.
May 27, 12:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 09:30 BST
Scheduled - We are undertaking scheduled maintenance to Book My Bike In during this window.

This maintenance makes no changes to functionality for retailers or customers, and we do not anticipate any downtime as a result.

Our Infrastructure Team will remain on hand to ensure this work is completed smoothly.
May 27, 09:28 BST
May 26, 2026
HOTPATCH SCHEDULED // Workshop 1 - Tuesday 26th May 2026
Completed - The scheduled maintenance has been completed.
May 26, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 12:30 BST
Scheduled - We have scheduled an update to be applied to Workhop 1.0 today, on Tuesday 26th May, at 12:30pm (BST).

This Hotpatch brings Workshop 1.0 in line with this morning's Cloud POS update.

We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
May 26, 09:16 BST
HOTPATCH SCHEDULED // Cloud POS - Tuesday 26th May 2026
Completed - The scheduled maintenance has been completed.
May 26, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 07:00 BST
Scheduled - We have scheduled an update to be applied to Cloud POS on Tuesday 26th May, at 7am (BST).

This Hotpatch aims to improve the usability of Workshop 2.0 on lower spec devices, introduce the Sales Dashboard link into the Back Office menu, and resolve an issue selecting date/time on various pages in the platform (which is affecting some users currently).

We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
May 22, 19:16 BST
May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage