All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cloud POS Operational
90 days ago
100.0 % uptime
Today
eCommerce Platform - Standard Operational
90 days ago
100.0 % uptime
Today
eCommerce Platform - Premium Operational
90 days ago
100.0 % uptime
Today
Cloud Reports Operational
90 days ago
100.0 % uptime
Today
Core Network Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
CloudMT Operational
90 days ago
100.0 % uptime
Today
Customer Rewards Operational
Courier Integration Module Operational
Ecommerce Checkout Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

HOTPATCH SCHEDULED // Courier Integration Module - Monday 13th July 2026 Jul 13, 2026 08:00-08:45 BST

We have scheduled an update to be applied to the Courier Integration Module on Monday 13th July at 08:00-08:45am (BST).

This Hotpatch aims to resolve an issue whereby retailers are unable to print labels for offline services.

We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Posted on Jul 10, 2026 - 09:50 BST

HOTPATCH SCHEDULED // Cloud POS - Tuesday 14th July 2026 Jul 14, 2026 07:00-08:00 BST

We have scheduled an update to be applied to Cloud POS on Tuesday 14th July at 7am (BST).

This Hotpatch aims to resolve the following reported issues:

- Customer Account Payments occasionally posting incorrectly if specific workflow used
(Please note - we will contact you directly if your business has been affected)

- Advanced Item Search no longer persisting filters when navigating in and out of the page

We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Posted on Jul 10, 2026 - 10:22 BST

MAINTENANCE SCHEDULED // Checkout Infrastructure - Monday 20th July 2026 Jul 20, 2026 08:30-09:30 BST

We will be undertaking scheduled infrastructure maintenance on Monday 20th July at 08:30am (BST).

This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce Checkout.

We do not anticipate any downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Posted on Jul 10, 2026 - 14:32 BST
Jul 12, 2026

No incidents reported today.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026
HOTPATCH SCHEDULED // Cloud Print - Thursday 9th July 2026
Completed - The scheduled maintenance has been completed.
Jul 9, 08:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 07:30 BST
Scheduled - We have scheduled an update to be applied to Cloud Print on Thursday 9th July at 07:30am (BST).

This Hotpatch makes internal changes only, and should not affect retailer-facing functionality.

We do not anticipate any lasting disruption as a result of this update, but receipt/barcode label printing may stall for a few moments as the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Jul 8, 08:42 BST
Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026
RELEASE SCHEDULED // Cloud POS July Release - Monday 6th July 2026
Completed - The scheduled maintenance has been completed.
Jul 6, 20:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 19:00 BST
Scheduled - On Monday 6th July we will be deploying the July 2026 Cloud POS release. This Release updates Cloud POS and the Cloud POS API.

The update is scheduled for 7pm (BST).

Disruption will be minimal, with users being required to log out and log back in again after the Release.

The contents of this release have been communicated via email, but you can also see details in the following release notes:

Cloud POS // What's in the July 2026 release?
https://howto.citruslime.com/2026/cloud-pos-whats-in-the-july-2026-release

Our Development and Support Teams will be on hand to ensure the Release is completed smoothly.

The Support Team are happy to help with any questions you may have about this Release.
Jul 3, 16:50 BST
HOTPATCH SCHEDULED // eCommerce Checkout - Monday 6th July 2026
Completed - The scheduled maintenance has been completed.
Jul 6, 10:45 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 10:15 BST
Scheduled - We have scheduled an update to be applied the eCommerce Checkout today, on Monday the 6th July, at 10:15am (BST).

This update is internal only, and makes no changes to retailer or customer-facing functionality.

We do not anticipate any disruption as a result of this update.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Jul 6, 10:04 BST
MAINTENANCE SCHEDULED // eCommerce Checkout Infrastructure - Monday 6th July 2026
Completed - The scheduled maintenance has been completed.
Jul 6, 09:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 08:30 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on Monday 6th July at 08:30am (BST).

This maintenance aims to apply important updates to the underlying proxy infrastructure for our eCommerce checkout.

We do not anticipate any downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Jul 3, 16:42 BST
Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026
ISSUE IDENTIFIED // Cloud POS, Back Office & Related Pages Slow
Postmortem - Read details
Jul 6, 11:41 BST
Resolved - This incident has been resolved.
Jul 3, 16:40 BST
Update - Printing was restored at approximately 13:18 (BST).

We are continuing to monitor all services closely to ensure this incident is fully resolved.
Jul 3, 13:56 BST
Update - Point of Sale and other core modules have remained stable since approximately 10:45. We are, however, continuing to see issues affecting receipt printing and connected hardware.

Our investigation into the root cause is ongoing, and we will provide a further update as soon as more information is available.
Jul 3, 12:27 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 3, 12:00 BST
Investigating - We are urgently investigating an issue affecting Cloud POS (pos2.citruslime.com), where users may experience very slow page performance, timeouts, and loading errors.

Our team is actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as soon as more information is available.
Jul 3, 10:34 BST
MAINTENANCE SCHEDULED // Checkout Proxy Infrastructure - Friday 3rd July 2026
Completed - The scheduled maintenance has been completed.
Jul 3, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 10:00 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on Friday 3rd July at 10am (BST).

This maintenance aims to apply important updates to the underlying proxy infrastructure for our eCommerce Checkout.

We do not anticipate any downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Jul 2, 16:03 BST
Jul 2, 2026
ISSUE IDENTIFIED // Email Delivery Issues - 1st July 2026
Resolved - This incident has been resolved.
Jul 2, 16:02 BST
Monitoring - Between approximately 010:40 and 11:00 BST today, some outbound emails from our platform - including order confirmations, receipts and notifications - may have been delayed or delivered later than usual.

This was caused by an issue with our email delivery provider. They've identified the cause and applied a fix, and delivery is now back to normal. We're keeping an eye on things to make sure it stays that way.

No action is needed on your end. If you're still seeing delays with a specific email after 11:30 BST, please get in touch with our Support Team.
Jul 1, 11:13 BST
HOTPATCH SCHEDULED // Courier Integration Module - Thursday 2nd July 2026
Completed - The scheduled maintenance has been completed.
Jul 2, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 08:00 BST
Scheduled - We have scheduled an update to be applied to the Courier Integration Module on Thursday the 2nd July starting at 8-8:30am (BST).

This Hotpatch aims to introduce three new international duties paid (by sender) shipping services to the Courier Integration Module:
Royal Mail BYD
Royal Mail MRP
DHL ExpressWorldwideNonDoc with Duties Paid

We do not anticipate any disruption as a result of this update.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Jul 1, 08:58 BST
Jul 1, 2026
Jun 30, 2026
MAINTENANCE SCHEDULED // eCommerce & POS Proxy Infrastructure - Tuesday 30th June 2026
Completed - The scheduled maintenance has been completed.
Jun 30, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 11:00 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on Tuesday 30th June at 9am (BST).

This maintenance aims to apply important updates to the underlying proxy infrastructure for our eCommerce and POS platform.

We do not anticipate any downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Jun 29, 17:15 BST
Jun 29, 2026

No incidents reported.

Jun 28, 2026
MAINTENANCE SCHEDULED // All Services - Sunday 28th June 2026
Completed - The scheduled maintenance has been completed.
Jun 28, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 02:00 BST
Scheduled - We will be carrying out scheduled infrastructure maintenance on Sunday 28 June from 2:00am (BST).

As part of ongoing improvements to our platform infrastructure, we will be installing new network equipment within our datacentre. This work is required to support future enhancements to the resilience and security of our services.

Service Impact

During the maintenance window, a temporary loss of connectivity is expected while network services are transferred to the new infrastructure. As a result, the following services will be unavailable:

- Cloud POS and related services (Workshop, Shipping, API, etc.)
- Cloud Reports
- Standard and Premium eCommerce websites
- CloudMT
- Customer Rewards
- Checkout

We have scheduled a maintenance window of up to 2 hours to complete this work. However, we expect the interruption to be significantly shorter and will restore services as soon as possible.

Our Infrastructure Team will be actively monitoring the work throughout the maintenance period to ensure it is completed safely and efficiently.

We thank you for your understanding while we carry out these essential improvements.
Jun 22, 10:45 BST
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