Citrus-Lime Service Status Status

Sep 24, 2023

MAINTENANCE SCHEDULED // Essential Platform Maintenance

Completed - The scheduled maintenance has been completed.
Sep 24, 07:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 06:00 BST

Scheduled - We will be carrying out some essential infrastructure maintenance. As a result of this work, all Citrus-Lime services will be unavailable for approximately one hour.

This is preparation work for increasing the bandwidth for our internet connection in the data centre. This will soon help with busier loads, and help move data around faster, enhancing performance across the platform as a whole.
Sep 23, 23:52 BST

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

ISSUE IDENTIFIED // Visa 3DS Failing

Resolved - Following our monitoring period, we can confirm connections with the 3-D Secure service for Visa remain fully operational.
Sep 21, 15:19 BST

Monitoring - The third-party gateway partner we use has reported an issue their 3-D secure Service for Visa this morning.

This may have resulted in an increased number of failed Visa payments.

We have been informed that connections with the 3-D Secure service for Visa have returned to normal but they are continuing to monitor the situation.

Citrus-Lime have conducted some tests and it appears that levels have returned to normal but we will also monitor the situation.
Sep 21, 10:20 BST

HOTPATCH SCHEDULED // eCommerce update

Completed - The scheduled maintenance has been completed.
Sep 21, 15:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 12:02 BST

Scheduled - We are updating the eCommerce platform from noon today to fix an issue identified following the eCommerce release yesterday.

You can find details of the release here: https://howto.citruslime.com/en_US/2023-ecommerce-updates/hotpatch-ecommerce-release-21st-september-2023
Sep 21, 11:42 BST

Sep 20, 2023

No incidents reported.

Sep 19, 2023

MAINTENANCE SCHEDULED // eCommerce Maintenance

Completed - The scheduled maintenance has been completed.
Sep 19, 16:25 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 13:25 BST

Scheduled - In preparation for tomorrow's eCommerce release, we're making some changes to the frequency of homepage caching. Whilst this work is ongoing, your website will be restarted. You may experience a few moments of slowness whilst the website rebuilds and the cache regenerates.
Sep 19, 13:23 BST

HOTPATCH SCHEDULED // Cloud Reports

Completed - The scheduled maintenance has been completed.
Sep 19, 07:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 07:00 BST

Scheduled - We have scheduled a hotpatch to be deployed on the Cloud Reports module. We expect minimal downtime as a result of this update, however you will be required to log back in to the module following.

You can read through the contents of the update here:
https://howto.citruslime.com/en_US/2023/cloud-reports-update-19th-september-2023
Sep 18, 17:16 BST

Sep 18, 2023

No incidents reported.

Sep 17, 2023

Essential Platform Maintenance // All Services

Completed - The scheduled maintenance has been completed.
Sep 17, 07:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 06:32 BST

Scheduled - We will be carrying out some essential infrastructure maintenance. As a result of this work, all Citrus-Lime services will be unavailable for approximately one hour.

This is preparation work for increasing the bandwidth for our internet connection in the data centre. This will soon help with busier loads, and help move data around faster, enhancing performance across the platform as a whole.
Sep 15, 17:39 BST

Sep 16, 2023

No incidents reported.

Sep 15, 2023

ISSUE IDENTIFIED // Amazon Orders not Downloading

Resolved - As a temporary resolution to this issue, our eCommerce Development Team have created an ‘app’ which integrates with CloudPOS to enable CloudPOS Amazon Order Downloads. Please find details of how this works below:

- Retailer generates an order report from within Amazon Seller Central
(Orders > Order Reports > New Orders > Request Report)
- The retailer must then upload the file straight to our ‘app’. This can be found at the retailers website followed by /AmazonOrderFileUpload and is password protected
- Once the file has been uploaded, the orders included in the file will be downloaded to CloudPOS

Please note that the report which is generated by Amazon will include orders which have been marked as shipped, so it is possible that the retailer will be required to cancel any orders which have downloaded as duplicates.

Please contact our Support Team if you have any queries regarding this process.
Sep 15, 15:31 BST

Identified - We continue to liaise with Amazon regarding order downloads.

It has been determined that this issue is a result of a problem with the Integration, rather than a coding error.

For the time being, we advise that retailers manually create any Amazon Orders which are received, to ensure that these can be despatched in a timely manner.
Sep 12, 14:24 BST

Investigating - Please be advised that we are experiencing issues with Amazon Order downloads.

As of 20:33 yesterday evening, Amazon Orders are not downloading to CloudPOS. This is due to the order file which we receive from Amazon not being generated.

We are currently in discussion with Amazon in order to reach a resolution.
Sep 12, 10:49 BST

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023

HOTPATCH SCHEDULED // CloudMT

Completed - The scheduled maintenance has been completed.
Sep 12, 08:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 07:01 BST

Scheduled - We are updating CloudMT, which will be unavailable for a short period during this update, after which users will be required to log back in.

This update is in preparation for the deployment of PayPal v2
Sep 11, 17:29 BST

Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

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