All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cloud POS Operational
eCommerce Platform - Standard Operational
eCommerce Platform - Premium Operational
Cloud Reports Operational
Core Network Operational
API Operational
CloudMT Operational
Customer Rewards Operational
Courier Integration Module Operational
Ecommerce Checkout Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

RELEASE SCHEDULED // Cloud POS October Release - Monday 19th October 2026 Oct 19, 2026 19:00-20:00 BST

We’re excited to announce that on Monday 19th October we’ll be deploying our October 2026 Cloud POS Release.

This major quarterly update brings enhancements to both Cloud POS and the Cloud POS API, helping us continue to improve the experience for our retailers and their users.

Release Details
Release date: Monday 19th October 2026
Scheduled time: 7:00pm (BST)

We expect minimal disruption during the deployment. Once the Release is complete, users will simply need to log out and log back in to access the latest version of Cloud POS.

What’s Included?
The contents of this Release have already been shared via email.

You can also find the full details in our Release Notes:

Cloud POS // What's in the October 2026 release?
https://howto.citruslime.com/2026/cloud-pos-whats-in-the-october-2026-release

We’re Here to Support You
Our Development and Support Teams will be on hand throughout the deployment to ensure the Release is completed as smoothly as possible.

If you have any questions about this Release, our Support Team is happy to help.
Posted on Oct 16, 2026 - 15:09 BST

Oct 17, 2026

No incidents reported today.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

UPDATE SCHEDULED // // eCommerce Platform & eCommerce Checkout - Wednesday 14th October 2026
Completed - The scheduled maintenance has been completed.
Oct 14, 13:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 08:30 BST
Scheduled - We have scheduled an update to be deployed to websites on the eCommerce platform on Wednesday 14th October 2026, starting at 8:30am (BST). Websites will be updated in turn from this time.

The update will focus on changes to the underlying structure of the eCommerce platform. Retailers will not see any changes to the appearance or functionality of their websites as a result.

Potential disruption
Your website may be unavailable for a few moments whilst the update is applied. When this happens, a user-friendly message will be displayed to let your customers know.

We do not anticipate any lasting disruption as a result of this update.

We will also be applying an accompanying update to the eCommerce Checkout at 12:00pm (BST). We do not expect any downtime as a result of this update.

Our Support and Development Teams will remain on hand to make sure this update is completed smoothly.
Oct 13, 17:31 BST
ISSUE IDENTIFIED // Phone Lines Unavailable - 14th October 2026
Resolved - This issue has now been resolved.
Oct 14, 12:23 BST
Identified - We are currently experiencing an issue with our Phone Lines and are looking to resolve this as soon as possible.

In the meantime, should you need to contact us, please start a Live Chat with our Support Team and we will redirect your enquiry as needed.
Oct 14, 12:20 BST
ISSUE RESOLVED // Cloud Reports - Dashboard and Profit Summary Reports - 14th October 2026
Resolved - From approximately 07:20am (BST), some users experienced errors when accessing the following reports in Cloud Reports:

- Empire Dashboard
- Store Dashboard
- Profit Summary By Channel

The issue has now been resolved, and these reports are now working as expected.

Thank you for your patience while we worked to resolve this issue.
Oct 14, 09:24 BST
MAINTENANCE SCHEDULED // Cloud POS & Related Services - Wednesday 14th October 2026
Completed - The scheduled maintenance has been completed.
Oct 14, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 07:00 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on Wednesday 14th October at 7am (BST).

This maintenance aims to apply important updates to the underlying infrastructure for Cloud POS, Back Office, Workshop, the Cloud POS API, and related services on the platform.

We do not anticipate any disruption as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Oct 9, 08:58 BST

Oct 13, 2026

HOTPATCH SCHEDULED // Courier Module - 13th October 2026
Resolved - This update has been completed.
Oct 13, 08:55 BST
Investigating - We have scheduled an update to be applied to the Courier Module on 13th October 2026, at 08:30 BST.

This Hotpatch aims to complete some preparation work for EU PIDs changes.

We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Oct 13, 08:27 BST

Oct 12, 2026

UPDATE SCHEDULED // eCommerce Checkout - Monday 12th October 2026
Completed - The scheduled maintenance has been completed.
Oct 12, 09:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 08:30 BST
Scheduled - We have scheduled an update to be applied the eCommerce Checkout on Monday 12th October at 8:30am (BST).

This update makes changes to some of the background processes involved in payment processing by the CitrusPay gateway for US retailers only.

There will be no visual change to the flow or functionality of the checkout for shoppers, and we do not anticipate any disruption as a result of this update.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Oct 9, 16:12 BST
MAINTENANCE SCHEDULED // eCommerce Infrastructure - Monday 12th October 2026
Completed - The scheduled maintenance has been completed.
Oct 12, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 07:00 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on Monday 12th October at 7am (BST).

This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.

We do not anticipate any lasting downtime as a result of this maintenance, but websites may face a few moments of unavailability as the updates are being applied.

Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Oct 9, 08:57 BST

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

MAINTENANCE SCHEDULED // eCommerce Checkout - Monday 5th October 2026
Completed - The scheduled maintenance has been completed.
Oct 5, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 09:00 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on Monday 5th October at 09:00 (BST).

This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce Checkout.

We do not anticipate any lasting downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Sep 28, 12:43 BST

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage