ISSUE IDENTIFIED // Cloud POS Backoffice speed
Monitoring - We are monitoring this issue.
Aug 8, 14:14 BST
Identified - We have identified a speed lag in the following areas of Cloud POS:

Backoffice > Customer Orders Stock Detail
Backoffice > Purchase Orders

We are investigating this as a priority and will update this post with all progress.
Jul 28, 10:53 BST
Uptime over the past 90 days. View historical uptime.
Cloud POS Operational
90 days ago
99.99 % uptime
Today
eCommerce Platform - Standard Operational
90 days ago
100.0 % uptime
Today
eCommerce Platform - Premium Operational
90 days ago
100.0 % uptime
Today
Cloud Reports Operational
90 days ago
99.99 % uptime
Today
Core Network Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
CloudMT Operational
90 days ago
99.99 % uptime
Today
Customer Rewards Operational
Courier Integration Module Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Citrus-Lime Cloud POS
Fetching
Past Incidents
Aug 15, 2022

No incidents reported today.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022
RELEASE SCHEDULED // Citrus-Lime Cloud POS Hotpatch - 9th August 2022
Completed - The scheduled maintenance has been completed.
Aug 9, 19:05 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 19:01 BST
Update - We will be undergoing scheduled maintenance during this time.
Aug 9, 10:21 BST
Scheduled - We have scheduled a hotpatch for this evening, at 19:00. We anticipate that there will only be a few minutes of disruption to normal service.
Aug 9, 10:21 BST
Aug 8, 2022

Unresolved incident: ISSUE IDENTIFIED // Cloud POS Backoffice speed.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
ISSUE IDENTIFIED // Speed of link between Cloud POS and Cloud MT
Resolved - The link has been closely monitored overnight and this morning and is performing as expected.
Aug 5, 10:53 BST
Monitoring - The link is now running smoothly. We are continuing to monitor it closely.
Aug 4, 16:13 BST
Identified - We have implemented some changes and speeds are now improving. We are continuing to closely monitor the link.
Aug 4, 13:15 BST
Investigating - We are investigating an issue with the speed of the link between Cloud POS and Cloud MT. Please continue to refer here for updates.
Aug 4, 11:40 BST
Monitoring - A fix has been implemented and the link is now working as expected. We will continue to monitor it throughout the day.
Aug 3, 12:13 BST
Identified - We have identified the cause of this issue and speeds are improving. We are continuing to closely monitor the link between Cloud POS and Cloud MT.
Aug 3, 11:30 BST
Investigating - We have identified that the link between Cloud POS and Cloud MT is running slower than usual this morning. We are investigating this issue as a priority.
Aug 3, 10:00 BST
Aug 4, 2022
Aug 3, 2022
RELEASE SCHEDULED // Citrus-Lime Cloud POS Hotpatch - 3rd August 2022
Completed - The scheduled maintenance has been completed.
Aug 3, 19:05 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 19:00 BST
Scheduled - We have scheduled a hotpatch for this evening, at 19:00. We anticipate that there will only be a few minutes of disruption to normal service.
Aug 2, 17:26 BST
ISSUE RESOLVED // CLOUD POS IS NOT ACCESSIBLE
Resolved - This issue has been resolved. All services are operational.
Aug 3, 17:56 BST
Monitoring - A fix has been implemented and we are monitoring the platform.
Aug 3, 16:21 BST
Investigating - We are aware of an issue where some of our users cannot access Cloud POS. We are investigating this as our highest priority. Please continue to refer here for updates.
Aug 3, 15:54 BST
Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

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