All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cloud POS Operational
eCommerce Platform - Standard Operational
eCommerce Platform - Premium Operational
Cloud Reports Operational
Core Network Operational
API Operational
CloudMT Operational
Customer Rewards Operational
Courier Integration Module Operational
Ecommerce Checkout Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

MAINTENANCE SCHEDULED // Cloud POS & Related Services - Wednesday 4th / Thursday 5th November 2026 Nov 5, 2026 00:00-08:00 GMT

We will be undertaking scheduled infrastructure maintenance to Cloud POS & related services on Thursday 5th November at 00:00 (GMT).*

This maintenance makes important updates to the underlying infrastructure for Cloud POS, Back Office, Workshop, the Cloud POS API, and related services on the platform.

We do not anticipate any downtime as a result of this maintenance, but there is a risk that these services may perform slightly slower than usual during the maintenance window. We apologise for any inconvenience caused by this.

Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.


*For other timezones, please see below:

US/CA:
Hawaii (HST): Wednesday 4th November, 2:00pm
Alaska (AKST): Wednesday 4th November, 3:00pm
Pacific (PST): Wednesday 4th November, 4:00pm
Mountain (MST, including Arizona): Wednesday 4th November, 5:00pm
Central (CST): Wednesday 4th November, 6:00pm
Eastern (EST): Wednesday 4th November, 7:00pm

UK/EU:
UK Time (GMT): Thursday 5th November, 12:00am (midnight)
Central European (CET): Thursday 5th November, 1:00am

AU/NZ:
Western Australia (AWST): Thursday 5th November, 8:00am
Queensland (AEST): Thursday 5th November, 10:00am
South Australia (ACDT): Thursday 5th November, 10:30am
NSW, VIC, ACT and TAS (AEDT): Thursday 5th November, 11:00am
New Zealand (NZDT): Thursday 5th November, 1:00pm
Posted on Nov 04, 2026 - 11:35 GMT

Nov 4, 2026

ISSUE IDENTIFIED // Timeouts experienced in Cloud POS Back Office - 4th November 2026
Resolved - This incident has been resolved.
Nov 4, 11:01 GMT
Update - A fix has been implemented and we are monitoring the results.
Nov 4, 10:12 GMT
Monitoring - Loading speeds have improved across the Back Office.

We are continuing to monitor closely.
Nov 4, 10:09 GMT
Investigating - We are currently investigating an issue which is causing timeout errors within the Cloud POS Back Office. This is affecting the loading of:
- Purchase Orders
- Transfers
- Transaction Pages
- Item Cards

This is being investigated as a priority and further updates will be provided in due course.
Nov 4, 09:32 GMT
MAINTENANCE SCHEDULED // eCommerce Infrastructure - Wednesday 4th November 2026
Completed - The scheduled maintenance has been completed.
Nov 4, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 05:00 GMT
Scheduled - We will be undertaking scheduled infrastructure maintenance on Wednesday 4th November at 5am (GMT).

This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.

We do not anticipate any lasting downtime as a result of this maintenance, but websites may face a few moments of unavailability as the updates are being applied.

Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Nov 3, 14:24 GMT

Nov 3, 2026

No incidents reported.

Nov 2, 2026

HOTPATCH SCHEDULED // Courier Integration Module - Monday 2nd November 2026
Completed - The scheduled maintenance has been completed.
Nov 2, 15:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 14:00 GMT
Scheduled - We have scheduled an update to be applied to Cloud POS on Monday 2nd November at 2pm (GMT).

This Hotpatch aims to resolve an issue with booking some labels using Royal Mail, fixing an error relating to how Customer Rewards affect the order total (which is important for customs).

We do not anticipate any lasting disruption as a result of this update, but label printing may perform slightly slower as the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Nov 2, 13:04 GMT
MAINTENANCE SCHEDULED // eCommerce Checkout Infrastructure - Monday 2nd November 2026
Completed - The scheduled maintenance has been completed.
Nov 2, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 09:00 GMT
Scheduled - We will be undertaking scheduled infrastructure maintenance on Monday 2nd November at 9am (GMT).

This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce checkout platform.

We do not anticipate any lasting downtime as a result of this maintenance, but our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Oct 27, 12:21 GMT

Nov 1, 2026

MAINTENANCE SCHEDULED // Cloud POS & Related Services - Sunday 1st November 2026
Completed - The scheduled maintenance has been completed.
Nov 1, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 06:00 GMT
Scheduled - We will be undertaking scheduled infrastructure maintenance on Sunday 1st November at 6am (GMT).

This maintenance aims to apply important updates to the underlying infrastructure for Cloud POS, Back Office, Workshop, the Cloud POS API, and related services on the platform.

We do not anticipate any lasting downtime as a result of this maintenance, but these services are likely to face a few minutes of unavailability as the updates are being applied.

Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Oct 30, 10:00 GMT

Oct 31, 2026

No incidents reported.

Oct 30, 2026

MAINTENANCE SCHEDULED // eCommerce & POS Proxy Infrastructure - Friday 30th October 2026
Completed - The scheduled maintenance has been completed.
Oct 30, 10:42 GMT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 30, 10:39 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 10:30 GMT
Scheduled - We will be undertaking scheduled infrastructure maintenance on Friday 30th October at 10:30am (GMT).

This maintenance aims to apply important updates to the underlying proxy infrastructure for our eCommerce and POS platform.

We do not anticipate any downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Oct 30, 09:57 GMT

Oct 29, 2026

MAINTENANCE SCHEDULED // eCommerce Checkout Infrastructure - Thursday 29th October 2026
Completed - The scheduled maintenance has been completed.
Oct 29, 12:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 12:00 GMT
Scheduled - We will be undertaking scheduled infrastructure maintenance on Thursday 29th October at 12pm (GMT).

This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.

We do not anticipate any lasting downtime as a result of this maintenance, but the checkout may face a few moments of unavailability as the updates are being applied.

Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Oct 29, 11:52 GMT

Oct 28, 2026

INFORMATION // PHP Vulnerability - Citrus-Lime's Status
Resolved - Our teams will continue to monitor the situation and respond to any further security guidance as necessary.
Oct 28, 14:12 GMT
Monitoring - Hello,

You may have seen reports about a newly identified PHP security vulnerability affecting online services worldwide.

We want to reassure you that Citrus-Lime’s core services, including Cloud POS and our eCommerce platform, are not affected by this vulnerability and continue to operate as normal. You can continue trading with confidence.

The vulnerability was limited to our WordPress-managed retailer blogs, which is an optional third-party platform that relies on PHP. As a precaution, on October 21 we temporarily disabled retailer blogs while we implemented additional security measures. These measures were applied and blogs were safely restored shortly afterwards. Your online shop remained live throughout, with no interruption to eCommerce services.

There is nothing you need to do. Our teams will continue to monitor the situation and respond to any further security guidance as necessary.

For peace of mind, you can find the latest service updates here, at status.citruslime.com. We'd recommend subscribing there to receive any alerts.

If you have any questions or concerns, please contact our support team via Live Chat in Cloud POS.
Oct 22, 18:46 BST

Oct 27, 2026

HOTPATCH SCHEDULED // eCommerce Checkout - Tuesday 27th October 2026
Completed - The scheduled maintenance has been completed.
Oct 27, 11:46 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 11:30 GMT
Scheduled - We have scheduled an update to be applied the eCommerce Checkout on Tuesday 27th October at 11:30am (GMT).

This update makes changes to some of the background processes involved in Google Ads conversion tracking, alongside routine updates to some of the underlying packages used by the Checkout.

We do not expect any downtime as a result of this update, and no action is needed on your part.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Oct 27, 10:22 GMT
UPDATE SCHEDULED // Courier Integration Module - Tuesday 27th October 2026
Completed - The scheduled maintenance has been completed.
Oct 27, 09:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 08:30 GMT
Scheduled - We have scheduled an update to be applied to the Courier Integration Module on Tuesday 27th October at 8:30am (GMT).

The update aims to add support for new EU regulations covering overseas shipments. Part of this is support for PIDs, which become mandatory on 1st November.

We do not anticipate any disruption as a result of this update, but users may be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Oct 26, 15:58 GMT
UPDATE SCHEDULED // Cloud POS - Tuesday 27th October 2026
Completed - The scheduled maintenance has been completed.
Oct 27, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 07:00 GMT
Scheduled - We have scheduled an update to be applied to Cloud POS on Tuesday 27th October at 7am (GMT).

The update aims to add support for new EU regulations covering overseas shipments. Part of this is support for PIDs, which become mandatory on 1st November.

We do not anticipate any disruption as a result of this update, but users may be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Oct 26, 15:57 GMT

Oct 26, 2026

INFORMATION // Citrus-Lime Support Portal is currently down
Resolved - This incident has been resolved.
Oct 26, 13:14 GMT
Identified - The issue has been identified and a fix is being implemented.
Oct 26, 13:09 GMT
Investigating - The Citrus-Lime Support Portal is currently down. We understand the cause and are in the process of resolving the issue. We will have it back up and running as soon as possible.

Please accept our apologies for any inconvenience. In the meantime, please either give us a call or start a live chat and we will be happy to help.
Oct 26, 13:09 GMT

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

Oct 21, 2026

MAINTENANCE SCHEDULED // WordPress Blogs - Vulnerability Protection
Completed - The scheduled maintenance has been completed.
Oct 21, 19:06 BST
Verifying - The WordPress security work is now complete, and retailer blogs are back online.

We have implemented the additional protections and re-enabled WordPress. However, it may take a little time for these changes to propagate fully, so some retailers may not see their blogs restored immediately.

If a blog is still unavailable, please allow a little time for the changes to take effect before investigating further.

We’ll continue to monitor the situation to ensure everything returns to normal.
Oct 21, 17:38 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 17:06 BST
Scheduled - We have been made aware of a newly reported security vulnerability affecting PHP, the software that powers WordPress websites worldwide. This is an industry-wide issue and is not specific to Citrus-Lime.

As a precaution, following advice from our security team, we have temporarily disabled WordPress on retailer websites. As a result, WordPress-managed pages and blog content will be unavailable for a short period.

This does not affect your eCommerce website. Online shops will continue to operate as normal, and the impact is limited to WordPress-managed content.

This is an industry-wide security issue, and organisations running WordPress will be taking steps to address it. We already have a plan in place and are implementing additional security measures across our WordPress setup to protect against this newly identified vulnerability and strengthen security more broadly.

This is a precautionary measure and is not the result of an issue specific to Citrus-Lime. We will restore WordPress services as soon as the necessary work is complete and it is safe to do so.

No action is required from you. Our team is managing the situation and working to restore access as quickly as possible.

We will post a further update here as soon as more information is available.

Thank you for your patience and understanding.
Oct 21, 17:05 BST
ISSUE IDENTIFIED // Some Pages slow in Cloud POS & Back Office
Resolved - This incident has been resolved.
Oct 21, 10:53 BST
Identified - A fix is being deployed in a Hotpatch tomorrow at 07:30am (BST).
Oct 20, 17:32 BST
Investigating - We are currently investigating an issue causing intermittent timeout errors for some retailers using Cloud POS and Back Office.

The issue is currently affecting the following pages and actions:

- Updating large stock takes
- Loading the Receipts page, particularly for high-volume retailers
- Using Customer Quick Search in Cloud POS

We are treating this issue as a high priority and are working to resolve it as quickly as possible. We will provide further updates as soon as more information becomes available.
Oct 20, 13:01 BST
HOTPATCH SCHEDULED // Cloud POS - Wednesday 21st October 2026
Completed - The scheduled maintenance has been completed.
Oct 21, 08:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 07:30 BST
Scheduled - We have scheduled an update to be applied to Cloud POS on Wednesday 21st October at 7:30am (BST).

This Hotpatch aims to resolve an issue whereby certain tasks/pages are producing timeout errors in Cloud POS / Back Office for some retailers.

We do not anticipate any disruption as a result of this update, but users may be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Oct 20, 16:05 BST
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