All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cloud POS Operational
90 days ago
99.99 % uptime
Today
eCommerce Platform - Standard Operational
90 days ago
99.99 % uptime
Today
eCommerce Platform - Premium Operational
90 days ago
99.99 % uptime
Today
Cloud Reports Operational
90 days ago
100.0 % uptime
Today
Core Network Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
CloudMT Operational
90 days ago
99.91 % uptime
Today
Customer Rewards Operational
Courier Integration Module Operational
Ecommerce Checkout Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 8, 2026

No incidents reported today.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

HOTPATCH SCHEDULED // Cloud POS - Thursday 6th August 2026
Completed - The scheduled maintenance has been completed.
Aug 6, 08:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 07:30 BST
Scheduled - We have scheduled a Hotpatch to be applied to Cloud POS on Thursday 6th August at 07:30am (BST)

This Hotpatch aims to resolve an issue with Payment Link auto-assignment which was identified today. NB, if you do not have auto-assignment enabled as an option for your Payment Links, this issue will not impact your store. If auto-assignment is enabled and you have been impacted by this issue, we will be in touch to let you know.

We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Aug 5, 16:39 BST
UPDATE SCHEDULED // eCommerce & POS Proxy Infrastructure - Thursday 6th August 2026
Completed - The scheduled maintenance has been completed.
Aug 6, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 07:00 BST
Scheduled - We will be undertaking a scheduled infrastructure update on Thursday 6th August at 7am (BST).

This update aims to apply internal changes to the underlying proxy infrastructure for our eCommerce and POS platform.

We do not anticipate any downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Aug 5, 14:16 BST

Aug 5, 2026

No incidents reported.

Aug 4, 2026

HOTPATCH SCHEDULED // eCommerce Checkout - Tuesday 4th August 2026
Completed - The scheduled maintenance has been completed.
Aug 4, 14:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 13:30 BST
Scheduled - We have scheduled an update to be applied the eCommerce Checkout on on Tuesday 4th August at 1:30pm (BST).

This Hotpatch makes internal logging changes only. It does not change customer or retailer-facing functionality.

We do not anticipate any disruption as a result of this update.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Aug 4, 13:02 BST
UPDATE SCHEDULED // Cloud POS - Tuesday 4th August 2026
Completed - The scheduled maintenance has been completed.
Aug 4, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 07:00 BST
Scheduled - We have scheduled an update to be applied to Cloud POS and our underlying proxy infrastructure on Tuesday 4th August starting at 7am (BST).

This Update aims to retire internal functionality still tied to Cloud POS 1.0, replacing it with the 2.0 equivalent.

We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Aug 3, 14:36 BST

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

MAINTENANCE SCHEDULED // Cloud POS PDF Generator - Wednesday 29th July 2026
Completed - The scheduled maintenance has been completed.
Jul 29, 12:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 11:30 BST
Scheduled - We will be undertaking scheduled maintenance to our PDF generation software today, on Wednesday 29th July, at 11:30am-12:30pm (BST).

This maintenance aims to apply an update to the software which is used to generate all PDFs in Cloud POS, such as full-sized documents and eReceipts.

We do not anticipate any disruption as a result of this maintenance, but our Support & Development Teams will remain on hand to ensure it is carried out smoothly.
Jul 29, 11:19 BST
HOTPATCH SCHEDULED // eCommerce Checkout - Wednesday 29th July 2026
Completed - The scheduled maintenance has been completed.
Jul 29, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 08:30 BST
Scheduled - We have scheduled a Hotpatch to be applied the eCommerce Checkout on Wednesday 29th July at 8:30am (BST).

This update is internal only, and makes no changes to retailer or customer-facing functionality. We do not anticipate any disruption as a result of this Hotpatch.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Jul 27, 17:02 BST
HOTPATCH SCHEDULED // eCommerce & POS Proxy Infrastructure - Wednesday 29th July 2026
Completed - The scheduled maintenance has been completed.
Jul 29, 08:45 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 08:15 BST
Scheduled - We have scheduled a Hotpatch to be deployed to our infrastructure on Wednesday 29th July at 08:15am (BST).

This update aims to apply internal changes to the underlying proxy infrastructure for our eCommerce and POS platform.

We do not anticipate any downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Jul 28, 13:53 BST

Jul 28, 2026

ISSUE IDENTIFIED // Some Amazon Orders Failing to Download
Resolved - This incident has been resolved.
Jul 28, 13:51 BST
Update - We are continuing to investigate this issue.
Jul 28, 10:56 BST
Investigating - We are currently investigating an issue preventing some Amazon orders from downloading to POS.

Our team is actively working to identify the cause and restore service as quickly as possible.

We will provide further updates here as soon as more information becomes available.
Jul 28, 10:54 BST

Jul 27, 2026

HOTPATCH SCHEDULED // eCommerce Checkout - Monday 27th July 2026
Completed - The scheduled maintenance has been completed.
Jul 27, 09:08 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 08:30 BST
Scheduled - We have scheduled an update to be applied the eCommerce Checkout on Monday 27th July, at 08:30am (BST).

This Hotpatch improves validation for customer input fields during checkout, helping ensure that the correct type of data is entered into each field.

We do not anticipate any disruption as a result of this update.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Jul 24, 14:25 BST
MAINTENANCE SCHEDULED // POS Infrastructure - Monday 27th July 2026
Completed - The scheduled maintenance has been completed.
Jul 27, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 07:00 BST
Scheduled - We are undertaking scheduled infrastructure maintenance on Monday 27th July at 7am (BST).

This maintenance aims to apply important updates to the underlying infrastructure for the POS platform.

We do not anticipate any downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Jul 17, 09:44 BST

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage