All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cloud POS Operational
90 days ago
99.99 % uptime
Today
eCommerce Platform - Standard Operational
90 days ago
99.99 % uptime
Today
eCommerce Platform - Premium Operational
90 days ago
99.99 % uptime
Today
Cloud Reports Operational
90 days ago
100.0 % uptime
Today
Core Network Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
CloudMT Operational
90 days ago
99.91 % uptime
Today
Customer Rewards Operational
Courier Integration Module Operational
Ecommerce Checkout Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

MAINTENANCE SCHEDULED // POS Infrastructure - Monday 27th July 2026 Jul 27, 2026 07:00-08:00 BST

We are undertaking scheduled infrastructure maintenance on Monday 27th July at 7am (BST).

This maintenance aims to apply important updates to the underlying infrastructure for the POS platform.

We do not anticipate any downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Posted on Jul 17, 2026 - 09:44 BST

HOTPATCH SCHEDULED // eCommerce Checkout - Monday 27th July 2026 Jul 27, 2026 08:30-09:30 BST

We have scheduled an update to be applied the eCommerce Checkout on Monday 27th July, at 08:30am (BST).

This Hotpatch improves validation for customer input fields during checkout, helping ensure that the correct type of data is entered into each field.

We do not anticipate any disruption as a result of this update.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Posted on Jul 24, 2026 - 14:25 BST
Jul 25, 2026

No incidents reported today.

Jul 24, 2026

No incidents reported.

Jul 23, 2026
ISSUE IDENTIFIED // Some eCommerce Wordpress Blogs showing Error
Resolved - This incident has been resolved.
Jul 23, 09:38 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 22, 15:55 BST
Investigating - We are currently investigating an issue affecting some WordPress eCommerce websites, which are displaying the following error when accessed:

"Error establishing a database connection."

Our team is actively working to identify the cause and restore service as quickly as possible.

We will provide further updates here as soon as more information becomes available.
Jul 22, 13:54 BST
HOTPATCH SCHEDULED // Cloud POS - Thursday 23rd July 2026
Completed - The scheduled maintenance has been completed.
Jul 23, 07:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 07:00 BST
Scheduled - We have scheduled an update to be applied to Cloud POS on Thursday 23rd July, at 7am (BST).

This Hotpatch aims to resolve an issue relating to the item search focus no longer being automatic in POS following Quick Switch.

We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Jul 22, 17:48 BST
Jul 22, 2026
RELEASE SCHEDULED // Ecommerce July Release - Wednesday 22nd July 2026
Completed - The scheduled maintenance has been completed.
Jul 22, 14:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 08:30 BST
Scheduled - We have scheduled a release to be deployed to the eCommerce platform, including CloudMT and the Checkout.

This update is our Ecommerce July Release, which is scheduled to take place throughout the day on Wednesday 22nd July, starting at 08:30am (BST).

***********************
Potential Disruptions:

Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.

You will notice that you cannot access certain pages within Cloud MT for a brief period.

We do not anticipate any lasting disruption as a result of this update.

***********************
The contents of this release have been communicated via email, but you can also read through them in our Release Article:

eCommerce // What's in the July 22nd 2026 update
https://howto.citruslime.com/2026-ecommerce-updates/ecommerce-whats-in-the-july-22nd-2026-update

Should you wish to check whether your site has completed the update, you can do by looking at the version number in the Cloud MT Dashboard, which will be as follows post-update:

Version: 6.6.9698.24139
Jul 21, 15:02 BST
HOTPATCH SCHEDULED // Cloud POS - Wednesday 22nd July 2026
Completed - The scheduled maintenance has been completed.
Jul 22, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 07:00 BST
Scheduled - We have scheduled a Hotpatch to be applied to Cloud POS on Wednesday 22nd July, at 7am (BST).

This Hotpatch aims to resolve an issue with the display of refunds within the CitrusPay Payouts Report in Back Office. NB, this is a display-only issue; the actual processing of refunds is unaffected.

We do not anticipate any disruption as a result of this Hotpatch, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Jul 21, 16:21 BST
Jul 21, 2026

No incidents reported.

Jul 20, 2026
MAINTENANCE SCHEDULED // eCommerce & POS Infrastructure - Monday 20th July 2026
Completed - The scheduled maintenance has been completed.
Jul 20, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 07:00 BST
Scheduled - We are undertaking scheduled infrastructure maintenance on Monday 20th July at 7am-10am (BST).

This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform, and releases an update to our underlying POS & eCommerce proxy.

We do not anticipate any downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Jul 17, 09:23 BST
MAINTENANCE SCHEDULED // Checkout Infrastructure - Monday 20th July 2026
Completed - The scheduled maintenance has been completed.
Jul 20, 09:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 08:30 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on Monday 20th July at 08:30am (BST).

This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce Checkout.

We do not anticipate any downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Jul 10, 14:32 BST
ISSUE IDENTIFIED // Incorrect item attributes causing errors when adding to basket - 17th July 2026
Resolved - This incident has now been resolved.

All affected retailers have received a postmortem via email.
Jul 20, 09:02 BST
Monitoring - This issue was caused by a confirmed global Cloudflare incident affecting request routing — not a fault with any retailer website, catalogue data, or customer/payment data.

We've deployed a workaround routing affected requests around the problem, and product pages are displaying correctly again. We'll keep the workaround in place and continue monitoring until Cloudflare confirms full resolution.
Jul 17, 16:47 BST
Update - This is affecting all eCommerce websites which are hosted on our CloudFlare; both Standard and Premium sites.

Investigation is ongoing and further updates to follow.
Jul 17, 15:57 BST
Investigating - We are currently investigating an issue which is causing the incorrect item attributes to load against products on some websites.

This is causing an error when the customer attempts to add the item to their basket.
Jul 17, 15:33 BST
Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026
Jul 16, 2026
ISSUE IDENTIFIED // Slow loading speeds and errors in CloudPOS and some eCommerce Sites - 15th July 2026
Resolved - This incident has been resolved.

We will provide a full incident summary in due course.
Jul 16, 16:35 BST
Monitoring - All services have now been restored.

We will closely monitor the situation to ensure things remain stable.
Jul 15, 15:55 BST
Update - We are in the process of restoring the affected websites with other services to follow.
Jul 15, 15:45 BST
Update - POS, Back Office and Workshop are now restored.

Other services and eCommerce websites will be restored as soon as possible.
Jul 15, 15:20 BST
Identified - The root cause of the issue has been identified and a fix is being implemented as soon as possible.
Jul 15, 15:13 BST
Investigating - We have been made aware of an issue which is affecting the following areas of our platform:
- Cloud Point of Sale
- Back Office
- Any website using Cloudflare
- Cloud MT
- Courier Integration
- Customer Rewards

This issue is being investigated as our top priority and further updates will be provided as soon as possible.
Jul 15, 14:53 BST
ISSUE IDENTIFIED // CloudMT Bad Gateway
Resolved - This incident has been resolved.
Jul 16, 08:34 BST
Investigating - We are currently investigating this issue,
Jul 16, 07:21 BST
Jul 15, 2026
Jul 14, 2026
HOTPATCH SCHEDULED // Cloud POS - Tuesday 14th July 2026
Completed - The scheduled maintenance has been completed.
Jul 14, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 07:00 BST
Scheduled - We have scheduled an update to be applied to Cloud POS on Tuesday 14th July at 7am (BST).

This Hotpatch aims to resolve the following reported issues:

- Customer Account Payments occasionally posting incorrectly if specific workflow used
(Please note - we will contact you directly if your business has been affected)

- Advanced Item Search no longer persisting filters when navigating in and out of the page

We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Jul 10, 10:22 BST
Jul 13, 2026
HOTPATCH SCHEDULED // Courier Integration Module - Monday 13th July 2026
Completed - The scheduled maintenance has been completed.
Jul 13, 08:45 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 08:00 BST
Scheduled - We have scheduled an update to be applied to the Courier Integration Module on Monday 13th July at 08:00-08:45am (BST).

This Hotpatch aims to resolve an issue whereby retailers are unable to print labels for offline services.

We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Jul 10, 09:50 BST
Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

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