All Systems Operational
Uptime over the past 90 days. View historical uptime.
Cloud POS
Operational
eCommerce Platform - Standard
Operational
eCommerce Platform - Premium
Operational
Cloud Reports
Operational
Core Network
Operational
API
Operational
CloudMT
Operational
Customer Rewards
Operational
Courier Integration Module
Operational
Ecommerce Checkout
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Sep 28, 2026
No incidents reported today.
Sep 27, 2026
Completed -
The scheduled maintenance has been completed.
Sep 27, 07:00 BST
Sep 27, 07:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 06:00 BST
Sep 27, 06:00 BST
Scheduled -
We will be undertaking scheduled infrastructure maintenance on Sunday 27th September at 6am (BST).
This maintenance aims to apply important updates to the underlying infrastructure for Cloud POS, Back Office, Workshop, the Cloud POS API, and related services on the platform.
We do not anticipate any lasting downtime as a result of this maintenance, but these services are likely to face a few minutes of unavailability as the updates are being applied.
Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Sep 16, 12:02 BST
This maintenance aims to apply important updates to the underlying infrastructure for Cloud POS, Back Office, Workshop, the Cloud POS API, and related services on the platform.
We do not anticipate any lasting downtime as a result of this maintenance, but these services are likely to face a few minutes of unavailability as the updates are being applied.
Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Sep 16, 12:02 BST
Sep 26, 2026
No incidents reported.
Sep 25, 2026
No incidents reported.
Sep 24, 2026
Completed -
The scheduled maintenance has been completed.
Sep 24, 15:00 BST
Sep 24, 15:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 14:00 BST
Sep 24, 14:00 BST
Scheduled -
We have scheduled an update to be applied the eCommerce Checkout on Thursday 24th September at 2pm (BST).
This update resolves two issues identified following yesterday's release: the new Checkout progress bar not displaying correctly on sites with certain colour schemes, and an internal database issue.
We do not anticipate any lasting disruption as a result of this update.
Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Sep 24, 12:44 BST
This update resolves two issues identified following yesterday's release: the new Checkout progress bar not displaying correctly on sites with certain colour schemes, and an internal database issue.
We do not anticipate any lasting disruption as a result of this update.
Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Sep 24, 12:44 BST
Completed -
The scheduled maintenance has been completed.
Sep 24, 08:00 BST
Sep 24, 08:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 07:00 BST
Sep 24, 07:00 BST
Scheduled -
We will be undertaking scheduled infrastructure maintenance on Thursday 24th September at 7am (BST).
This maintenance aims to apply important updates to the underlying infrastructure for Cloud POS, Back Office, Workshop, the Cloud POS API, and related services on the platform.
We do not anticipate any downtime as a result of this maintenance.
Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Sep 16, 12:42 BST
This maintenance aims to apply important updates to the underlying infrastructure for Cloud POS, Back Office, Workshop, the Cloud POS API, and related services on the platform.
We do not anticipate any downtime as a result of this maintenance.
Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Sep 16, 12:42 BST
Completed -
The scheduled maintenance has been completed.
Sep 24, 06:00 BST
Sep 24, 06:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 05:00 BST
Sep 24, 05:00 BST
Scheduled -
We will be undertaking scheduled infrastructure maintenance on Thursday 24th September at 5:00am (BST).
This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.
We do not anticipate any lasting downtime as a result of this maintenance, but websites may face a few moments of unavailability as the updates are being applied.
Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Sep 16, 11:57 BST
This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.
We do not anticipate any lasting downtime as a result of this maintenance, but websites may face a few moments of unavailability as the updates are being applied.
Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Sep 16, 11:57 BST
Sep 23, 2026
Completed -
The scheduled maintenance has been completed.
Sep 23, 17:30 BST
Sep 23, 17:30 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 08:30 BST
Sep 23, 08:30 BST
Scheduled -
We have scheduled a release to be deployed to the eCommerce platform, including CloudMT and the Checkout.
This update is our Ecommerce September Release, which is scheduled to take place throughout the day on Wednesday 21st September, starting at 08:30am (BST).
***********************
Potential Disruptions:
Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.
You will notice that you cannot access certain pages within Cloud MT for a brief period.
We do not anticipate any lasting disruption as a result of this update.
***********************
The contents of this release have been communicated via email, but you can also read through them in our Release Article:
https://howto.citruslime.com/2026-ecommerce-updates/ecommerce-whats-in-the-september-23rd-2026-update
Should you wish to check whether your site has completed the update, you can do by looking at the version number in the Cloud MT Dashboard, which will be as follows post-update:
Version: [TBC]
Sep 21, 15:45 BST
This update is our Ecommerce September Release, which is scheduled to take place throughout the day on Wednesday 21st September, starting at 08:30am (BST).
***********************
Potential Disruptions:
Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.
You will notice that you cannot access certain pages within Cloud MT for a brief period.
We do not anticipate any lasting disruption as a result of this update.
***********************
The contents of this release have been communicated via email, but you can also read through them in our Release Article:
https://howto.citruslime.com/2026-ecommerce-updates/ecommerce-whats-in-the-september-23rd-2026-update
Should you wish to check whether your site has completed the update, you can do by looking at the version number in the Cloud MT Dashboard, which will be as follows post-update:
Version: [TBC]
Sep 21, 15:45 BST
Completed -
The scheduled maintenance has been completed.
Sep 23, 13:00 BST
Sep 23, 13:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 12:00 BST
Sep 23, 12:00 BST
Scheduled -
We have scheduled an update to be applied to Cloud Reports on Wednesday 23rd September at 12pm (BST).
This Hotpatch aims to improve performance of the BI Inventory API endpoint.
We do not anticipate any lasting disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.
Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Sep 23, 11:19 BST
This Hotpatch aims to improve performance of the BI Inventory API endpoint.
We do not anticipate any lasting disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.
Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Sep 23, 11:19 BST
Sep 22, 2026
No incidents reported.
Sep 21, 2026
Completed -
The scheduled maintenance has been completed.
Sep 21, 15:01 BST
Sep 21, 15:01 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 14:45 BST
Sep 21, 14:45 BST
Scheduled -
We are undertaking scheduled maintenance to Cloud Reports on Monday 21st September, at 14:45 (BST).
This maintenance aims to improve performance on the underlying Reports database, which should in turn help to prevent timeouts on Intelligence.citruslime.com (including the /BI/ API endpoints).
We do not expect any lasting disruption as a result of this maintenance, but Cloud Reports may produce errors for a short period as the maintenance is in progress.
Our Support and Development Teams will remain on hand to ensure it is carried out smoothly.
Sep 21, 14:43 BST
This maintenance aims to improve performance on the underlying Reports database, which should in turn help to prevent timeouts on Intelligence.citruslime.com (including the /BI/ API endpoints).
We do not expect any lasting disruption as a result of this maintenance, but Cloud Reports may produce errors for a short period as the maintenance is in progress.
Our Support and Development Teams will remain on hand to ensure it is carried out smoothly.
Sep 21, 14:43 BST
Completed -
The scheduled maintenance has been completed.
Sep 21, 13:00 BST
Sep 21, 13:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 12:00 BST
Sep 21, 12:00 BST
Scheduled -
We are undertaking scheduled maintenance to Cloud Reports on Monday 21st September, at 12:00 (BST).
This maintenance aims to improve performance on the underlying Reports database, which should in turn help to prevent timeouts on Intelligence.citruslime.com (including the /BI/ API endpoints).
We do not expect any disruption as a result of this maintenance, but our Support and Development Teams will remain on hand to ensure it is carried out smoothly.
Sep 21, 10:13 BST
This maintenance aims to improve performance on the underlying Reports database, which should in turn help to prevent timeouts on Intelligence.citruslime.com (including the /BI/ API endpoints).
We do not expect any disruption as a result of this maintenance, but our Support and Development Teams will remain on hand to ensure it is carried out smoothly.
Sep 21, 10:13 BST
Completed -
The scheduled maintenance has been completed.
Sep 21, 08:01 BST
Sep 21, 08:01 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 07:01 BST
Sep 21, 07:01 BST
Scheduled -
We have scheduled an update to Cloud POS on Monday 21st September at 7am (BST).
This update makes background changes ahead of the upcoming CitrusPay Fee Statements feature. If you'd like to know more about what's in store for this feature, please keep an eye out for our communications around the future launch.
We do not anticipate any disruption, however users will need to log out and back in to the platform once the update has been applied.
Our Support and Development teams will be on hand throughout to ensure this goes smoothly.
Sep 17, 10:57 BST
This update makes background changes ahead of the upcoming CitrusPay Fee Statements feature. If you'd like to know more about what's in store for this feature, please keep an eye out for our communications around the future launch.
We do not anticipate any disruption, however users will need to log out and back in to the platform once the update has been applied.
Our Support and Development teams will be on hand throughout to ensure this goes smoothly.
Sep 17, 10:57 BST
Completed -
The scheduled maintenance has been completed.
Sep 21, 08:00 BST
Sep 21, 08:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 07:00 BST
Sep 21, 07:00 BST
Scheduled -
We will be undertaking scheduled infrastructure maintenance on Monday 21st September at 7am (BST).
This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.
We do not anticipate any lasting downtime as a result of this maintenance, but websites may face a few moments of unavailability as the updates are being applied.
Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Sep 16, 12:41 BST
This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.
We do not anticipate any lasting downtime as a result of this maintenance, but websites may face a few moments of unavailability as the updates are being applied.
Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Sep 16, 12:41 BST
Sep 20, 2026
No incidents reported.
Sep 19, 2026
No incidents reported.
Sep 18, 2026
No incidents reported.
Sep 17, 2026
No incidents reported.
Sep 16, 2026
No incidents reported.
Sep 15, 2026
No incidents reported.
Sep 14, 2026
Completed -
The scheduled maintenance has been completed.
Sep 14, 08:00 BST
Sep 14, 08:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 07:00 BST
Sep 14, 07:00 BST
Scheduled -
We have scheduled an update to be applied to Cloud POS on Monday 14th September, at 7am (BST).
This Hotpatch aims to enable functionality which will support Click & Collect in Jersey.
We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.
Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Sep 9, 14:22 BST
This Hotpatch aims to enable functionality which will support Click & Collect in Jersey.
We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.
Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Sep 9, 14:22 BST