All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cloud POS Operational
eCommerce Platform - Standard Operational
eCommerce Platform - Premium Operational
Cloud Reports Operational
Core Network Operational
API Operational
CloudMT Operational
Customer Rewards Operational
Courier Integration Module Operational
Ecommerce Checkout Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

MAINTENANCE SCHEDULED // eCommerce Infrastructure - Monday 21st September 2026 Sep 21, 2026 07:00-08:00 BST

We will be undertaking scheduled infrastructure maintenance on Monday 21st September at 7am (BST).

This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.

We do not anticipate any lasting downtime as a result of this maintenance, but websites may face a few moments of unavailability as the updates are being applied.

Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Posted on Sep 16, 2026 - 12:41 BST

MAINTENANCE SCHEDULED // eCommerce Infrastructure - Thursday 24th September 2026 Sep 24, 2026 05:00-06:00 BST

We will be undertaking scheduled infrastructure maintenance on Thursday 24th September at 5:00am (BST).

This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.

We do not anticipate any lasting downtime as a result of this maintenance, but websites may face a few moments of unavailability as the updates are being applied.

Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Posted on Sep 16, 2026 - 11:57 BST

MAINTENANCE SCHEDULED // Cloud POS & Related Services - Thursday 24th September 2026 Sep 24, 2026 07:00-08:00 BST

We will be undertaking scheduled infrastructure maintenance on Thursday 24th September at 7am (BST).

This maintenance aims to apply important updates to the underlying infrastructure for Cloud POS, Back Office, Workshop, the Cloud POS API, and related services on the platform.

We do not anticipate any downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Posted on Sep 16, 2026 - 12:42 BST

MAINTENANCE SCHEDULED // Cloud POS & Related Services - Sunday 27th September 2026 Sep 27, 2026 06:00-07:00 BST

We will be undertaking scheduled infrastructure maintenance on Sunday 27th September at 6am (BST).

This maintenance aims to apply important updates to the underlying infrastructure for Cloud POS, Back Office, Workshop, the Cloud POS API, and related services on the platform.

We do not anticipate any lasting downtime as a result of this maintenance, but these services are likely to face a few minutes of unavailability as the updates are being applied.

Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Posted on Sep 16, 2026 - 12:02 BST

Sep 17, 2026

No incidents reported today.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

HOTPATCH SCHEDULED // Cloud POS - Monday 14th September 2026
Completed - The scheduled maintenance has been completed.
Sep 14, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 07:00 BST
Scheduled - We have scheduled an update to be applied to Cloud POS on Monday 14th September, at 7am (BST).

This Hotpatch aims to enable functionality which will support Click & Collect in Jersey.

We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Sep 9, 14:22 BST

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

HOTPATCH SCHEDULED // Cloud POS - Friday 11th September 2026
Completed - The scheduled maintenance has been completed.
Sep 11, 13:45 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 11:45 BST
Scheduled - We have scheduled an update to be applied to Cloud POS on Friday 11th September 2026, at 11:45am BST.

This Hotpatch aims to resolve the issue with accessing CitrusPay Payouts.

We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Sep 11, 11:33 BST
ISSUE IDENTIFIED // CitrusPay Payouts page not accessible
Resolved - This incident has been resolved.
Sep 11, 13:22 BST
Identified - We're aware that retailers cannot access the CitrusPay Payout page.

Our team has identified the cause and are working to restore service as quickly as possible.

We will provide further updates here as soon as more information becomes available.
Sep 11, 09:22 BST

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

MONITORING // Email Delivery Delays due to Issue with Provider - Friday 4th September
Resolved - Excess server burden caused by knock on effects from the Microsoft service issue caused abnormal outbound queues.

A fix has been implemented by our service provider and resolution has been confirmed.
Sep 4, 16:40 BST
Update - Microsoft has accepted responsibility for the current email delays.

You may continue to experience delays in sending and receiving emails through the platform. Our guidance remains as below; you can use the Mail Queue Report in CloudMT to monitor incoming orders and order details.
Sep 4, 13:41 BST
Monitoring - We have received a notification from our email delivery service provider that some accounts are experiencing delays in email delivery.

This may impact the speed at which Order Confirmation emails, and other platform emails, are received by retailers and their customers.

We have been advised that the provider is investigating this issue with urgency.

We are closely monitoring the provider's status for updates, and an update will be provided here once one is available.

Retailers should be able to check for new Order Confirmations in the Mail Queue Report in CloudMT in the meantime: https://cloudmt.citruslime.com/#/mail-queue-report
Sep 4, 11:17 BST

Sep 3, 2026

No incidents reported.

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