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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Cloud POS
Operational
90 days ago
100.0
% uptime
Today
eCommerce Platform - Standard
Operational
90 days ago
100.0
% uptime
Today
eCommerce Platform - Premium
Operational
90 days ago
100.0
% uptime
Today
Cloud Reports
Operational
90 days ago
100.0
% uptime
Today
Core Network
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
CloudMT
Operational
90 days ago
100.0
% uptime
Today
Customer Rewards
Operational
Courier Integration Module
Operational
Ecommerce Checkout
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Mar 3, 2026
Completed -
The scheduled maintenance has been completed.
Mar 3, 11:30 GMT
Mar 3, 11:30 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 10:30 GMT
Mar 3, 10:30 GMT
Scheduled -
We have scheduled an update to be applied to CloudMT today, Tuesday 3rd March 2026, at 10:30am (GMT).
This update resolves an issue with authenticating new Veeqo/Amazon connections.
We do not anticipate any disruption as a result of this update, but we will remain on hand to ensure it is carried off smoothly.
Mar 3, 09:21 GMT
This update resolves an issue with authenticating new Veeqo/Amazon connections.
We do not anticipate any disruption as a result of this update, but we will remain on hand to ensure it is carried off smoothly.
Mar 3, 09:21 GMT
Completed -
The scheduled maintenance has been completed.
Mar 3, 11:00 GMT
Mar 3, 11:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 10:00 GMT
Mar 3, 10:00 GMT
Scheduled -
We have scheduled an update to be applied to the Ecommerce Checkout on Tuesday 3rd March, at 10:00am (GMT).
This update improves internal logging of the Checkout, and makes no change to the functionality.
We do not anticipate any disruption as a result of this update, but we will remain on hand to ensure it is carried off smoothly.
Mar 2, 17:29 GMT
This update improves internal logging of the Checkout, and makes no change to the functionality.
We do not anticipate any disruption as a result of this update, but we will remain on hand to ensure it is carried off smoothly.
Mar 2, 17:29 GMT
Resolved -
This incident has been resolved.
Mar 3, 08:34 GMT
Mar 3, 08:34 GMT
Identified -
Hello,
Our third-party provider for email despatch is reporting a network issue on their Status Page, noting that email delivery is currently impacted.
This may mean some Cloud POS / eCommerce customer emails are not delivered when sent from the platform.
We will keep a close eye on the situation with the provider, and will confirm when this is resolved.
Mar 2, 17:04 GMT
Our third-party provider for email despatch is reporting a network issue on their Status Page, noting that email delivery is currently impacted.
This may mean some Cloud POS / eCommerce customer emails are not delivered when sent from the platform.
We will keep a close eye on the situation with the provider, and will confirm when this is resolved.
Mar 2, 17:04 GMT
Mar 2, 2026
Completed -
The scheduled maintenance has been completed.
Mar 2, 20:00 GMT
Mar 2, 20:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 19:00 GMT
Mar 2, 19:00 GMT
Scheduled -
We will be updating the Workshop Module to the new version, Cloud POS Workshop 2.0, today at 7:00pm (GMT).
We do not anticipate any disruption as part of this update. However, once the deployment is complete, you may be prompted to log out and back in to continue working.
This release moves Workshop 2.0 into production, making it immediately available for retailers to begin using. All Back Office links will now direct users to the new version.
Please note: Workshop 1.0 will remain available until we communicate a formal decommission date. However, we strongly recommend switching to Workshop 2.0 as soon as possible to take advantage of the improvements and allow time to familiarise yourself with the changes.
As a reminder, we’ve published a webinar introducing the new Workshop:
Welcome to Workshop 2.0
https://youtube.com/watch?v=lwOa4Yql_yg&feature=youtu.be
Further documentation is also available here:
https://howto.citruslime.com/workshop-20
We hope you enjoy the new and improved Workshop experience!
Mar 2, 12:51 GMT
We do not anticipate any disruption as part of this update. However, once the deployment is complete, you may be prompted to log out and back in to continue working.
This release moves Workshop 2.0 into production, making it immediately available for retailers to begin using. All Back Office links will now direct users to the new version.
Please note: Workshop 1.0 will remain available until we communicate a formal decommission date. However, we strongly recommend switching to Workshop 2.0 as soon as possible to take advantage of the improvements and allow time to familiarise yourself with the changes.
As a reminder, we’ve published a webinar introducing the new Workshop:
Welcome to Workshop 2.0
https://youtube.com/watch?v=lwOa4Yql_yg&feature=youtu.be
Further documentation is also available here:
https://howto.citruslime.com/workshop-20
We hope you enjoy the new and improved Workshop experience!
Mar 2, 12:51 GMT
Mar 1, 2026
No incidents reported.
Feb 28, 2026
No incidents reported.
Feb 27, 2026
Completed -
The scheduled maintenance has been completed.
Feb 27, 14:15 GMT
Feb 27, 14:15 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 14:00 GMT
Feb 27, 14:00 GMT
Scheduled -
We have scheduled an update to be applied to CloudMT today, Friday 27th February, at 2:00pm (GMT).
This update resolves an issue with authenticating new Veeqo/Amazon connections.
We do not anticipate any disruption as a result of this update, but we will remain on hand to ensure it is carried off smoothly.
Feb 27, 13:06 GMT
This update resolves an issue with authenticating new Veeqo/Amazon connections.
We do not anticipate any disruption as a result of this update, but we will remain on hand to ensure it is carried off smoothly.
Feb 27, 13:06 GMT
Resolved -
This incident has been resolved.
Feb 27, 08:50 GMT
Feb 27, 08:50 GMT
Monitoring -
We’re currently aware of a global issue affecting emails sent to Microsoft-hosted domains (including hotmail.com, outlook.com, live.com and others).
Impacted emails may show as “Processed” in Reports > Activity, but delivery attempts are receiving 'temporary issues' response statuses.
This is a Microsoft-wide issue that’s affecting multiple email providers, not just us. We’re keeping a close eye on the situation and monitoring updates while Microsoft works on a fix.
Thank you for your patience — we’ll share further updates as soon as we have them.
Feb 26, 11:39 GMT
Impacted emails may show as “Processed” in Reports > Activity, but delivery attempts are receiving 'temporary issues' response statuses.
This is a Microsoft-wide issue that’s affecting multiple email providers, not just us. We’re keeping a close eye on the situation and monitoring updates while Microsoft works on a fix.
Thank you for your patience — we’ll share further updates as soon as we have them.
Feb 26, 11:39 GMT
Feb 26, 2026
Feb 25, 2026
No incidents reported.
Feb 24, 2026
Completed -
The scheduled maintenance has been completed.
Feb 24, 11:30 GMT
Feb 24, 11:30 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 11:00 GMT
Feb 24, 11:00 GMT
Scheduled -
We have scheduled an update to be applied to the Ecommerce Checkout today, Tuesday 24th February, at 11:30am (GMT).
This update resolves an issue with some V12 orders remaining as 'Pending', even when the application has been approved in V12's portal.
If your site has been affected by this issue, we will be in touch to confirm which applications were affected and make a plan to resolve the order download for you.
We do not anticipate any disruption as a result of this update, but we will remain on hand to ensure it is carried off smoothly.
Feb 24, 10:38 GMT
This update resolves an issue with some V12 orders remaining as 'Pending', even when the application has been approved in V12's portal.
If your site has been affected by this issue, we will be in touch to confirm which applications were affected and make a plan to resolve the order download for you.
We do not anticipate any disruption as a result of this update, but we will remain on hand to ensure it is carried off smoothly.
Feb 24, 10:38 GMT
Completed -
The scheduled maintenance has been completed.
Feb 24, 09:00 GMT
Feb 24, 09:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 08:30 GMT
Feb 24, 08:30 GMT
Scheduled -
We have scheduled an update to the Courier Integration Module for Tuesday, 24th February at 08:30am (GMT).
This update will introduce the new version of ParcelForce / Royal Mail into production, enabling us to begin retailer migrations.
There will be no changes to label printing during this time. The purpose of the update is to prepare for migrations only - retailers will remain on the current version until they are individually migrated. We will contact you separately with further details regarding your migration.
We expect a brief disruption of approximately 5–10 minutes while the update is applied. During this period, label printing and shipping rules management may be temporarily unavailable. Full service will resume once the update is complete.
Our Support and Development teams will be on hand throughout the maintenance window to ensure a smooth rollout.
Feb 23, 16:43 GMT
This update will introduce the new version of ParcelForce / Royal Mail into production, enabling us to begin retailer migrations.
There will be no changes to label printing during this time. The purpose of the update is to prepare for migrations only - retailers will remain on the current version until they are individually migrated. We will contact you separately with further details regarding your migration.
We expect a brief disruption of approximately 5–10 minutes while the update is applied. During this period, label printing and shipping rules management may be temporarily unavailable. Full service will resume once the update is complete.
Our Support and Development teams will be on hand throughout the maintenance window to ensure a smooth rollout.
Feb 23, 16:43 GMT
Feb 23, 2026
Completed -
The scheduled maintenance has been completed.
Feb 23, 10:00 GMT
Feb 23, 10:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 09:00 GMT
Feb 23, 09:00 GMT
Scheduled -
We have scheduled an update to be applied to our POS and eCommerce infrastructure on Monday the 23rd of February at 9am (GMT).
This update is internal only – it introduces no change to functionality.
We do not anticipate any disruption as a result of this maintenance.
We will remain on hand to ensure the maintenance is carried out smoothly.
Feb 20, 16:36 GMT
This update is internal only – it introduces no change to functionality.
We do not anticipate any disruption as a result of this maintenance.
We will remain on hand to ensure the maintenance is carried out smoothly.
Feb 20, 16:36 GMT
Feb 22, 2026
Resolved -
Scheduled maintenance was performed on Cloud POS and related services during this time.
We appreciate your patience while services were safely restored and returned to full operation.
Feb 22, 07:00 GMT
We appreciate your patience while services were safely restored and returned to full operation.
Feb 22, 07:00 GMT
Feb 21, 2026
No incidents reported.
Feb 20, 2026
No incidents reported.
Feb 19, 2026
No incidents reported.
Feb 18, 2026
Completed -
The scheduled maintenance has been completed.
Feb 18, 16:00 GMT
Feb 18, 16:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 15:00 GMT
Feb 18, 15:00 GMT
Scheduled -
We have scheduled essential platform maintenance to take place today, 18 February 2026, at 3:00pm (GMT).
As part of this work, a small number of standard eCommerce servers will be restarted. During this time, some standard eCommerce websites may be temporarily unavailable.
We do not expect any disruption to last longer than five minutes per affected site.
Premium eCommerce sites will not be impacted. Not all standard sites are included in this maintenance window. If you would like to confirm whether your site is affected, please contact the Citrus-Lime Support Team.
Our team will be monitoring the maintenance closely to ensure it is completed smoothly and efficiently.
Feb 18, 13:48 GMT
As part of this work, a small number of standard eCommerce servers will be restarted. During this time, some standard eCommerce websites may be temporarily unavailable.
We do not expect any disruption to last longer than five minutes per affected site.
Premium eCommerce sites will not be impacted. Not all standard sites are included in this maintenance window. If you would like to confirm whether your site is affected, please contact the Citrus-Lime Support Team.
Our team will be monitoring the maintenance closely to ensure it is completed smoothly and efficiently.
Feb 18, 13:48 GMT
Completed -
The scheduled maintenance has been completed.
Feb 18, 08:50 GMT
Feb 18, 08:50 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 08:35 GMT
Feb 18, 08:35 GMT
Scheduled -
We are deploying today's update to pos.citruslime.com (Workshop Module & Cloud POS API) at 08:35am (GMT).
We do not anticipate any disruption as a result of this update.
We will remain on hand to ensure the update is carried out smoothly.
Feb 18, 08:34 GMT
We do not anticipate any disruption as a result of this update.
We will remain on hand to ensure the update is carried out smoothly.
Feb 18, 08:34 GMT
Completed -
The scheduled maintenance has been completed.
Feb 18, 08:00 GMT
Feb 18, 08:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 07:00 GMT
Feb 18, 07:00 GMT
Scheduled -
We have scheduled an update to be applied to Cloud POS on Wednesday 18th February, at 7am (GMT).
This update actions Beta user feedback for Cloud POS Workshop 2.0, ahead of full launch.
We do not anticipate any disruption as a result of this update.
Our Development Team will remain on hand to ensure this update is carried off smoothly.
Feb 17, 10:12 GMT
This update actions Beta user feedback for Cloud POS Workshop 2.0, ahead of full launch.
We do not anticipate any disruption as a result of this update.
Our Development Team will remain on hand to ensure this update is carried off smoothly.
Feb 17, 10:12 GMT
Feb 17, 2026
Completed -
The scheduled maintenance has been completed.
Feb 17, 11:00 GMT
Feb 17, 11:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 10:30 GMT
Feb 17, 10:30 GMT
Scheduled -
We are undertaking scheduled maintenance to the eCommerce platform during this time.
We do not anticipate any disruption as a result of this maintenance.
Our Support and Development Teams will remain on-hand to ensure this is carried out smoothly.
Feb 17, 10:00 GMT
We do not anticipate any disruption as a result of this maintenance.
Our Support and Development Teams will remain on-hand to ensure this is carried out smoothly.
Feb 17, 10:00 GMT
Completed -
The scheduled maintenance has been completed.
Feb 17, 10:21 GMT
Feb 17, 10:21 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 10:06 GMT
Feb 17, 10:06 GMT
Scheduled -
We are undertaking maintenance to the Cloud POS API and to Book My Bike In today, on the 17th of February, at 10am (GMT).
We do not anticipate any disruption as a result of this maintenance, but both services will be restarted as the update is applied.
Our Support and Development Teams will remain on hand to ensure this maintenance is carried off smoothly.
Feb 17, 10:05 GMT
We do not anticipate any disruption as a result of this maintenance, but both services will be restarted as the update is applied.
Our Support and Development Teams will remain on hand to ensure this maintenance is carried off smoothly.
Feb 17, 10:05 GMT