All Systems Operational
Cloud POS Operational
90 days ago
100.0 % uptime
Today
eCommerce Platform - Standard Operational
90 days ago
99.99 % uptime
Today
eCommerce Platform - Premium Operational
90 days ago
100.0 % uptime
Today
Cloud Reports Operational
90 days ago
100.0 % uptime
Today
Core Network Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
CloudMT Operational
90 days ago
100.0 % uptime
Today
Customer Rewards Operational
Courier Integration Module Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 29, 2024

No incidents reported today.

Mar 28, 2024

No incidents reported.

Mar 27, 2024

No incidents reported.

Mar 26, 2024
Resolved - This incident has been resolved.
Mar 26, 17:26 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 26, 14:37 GMT
Investigating - We have received reports that Cloud POS is running slowly in the following areas:

Recalling orders
Tendering orders

This is being investigated and further updates will be posted here as they become available.

Mar 26, 13:11 GMT
Mar 25, 2024
Completed - The scheduled maintenance has been completed.
Mar 25, 09:43 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 09:33 GMT
Scheduled - Cloud Reports is being updated this morning.

The changed that will be deployed can be read through here:
https://howto.citruslime.com/cloudreports2024/cloud-reports-update-march-2024

Disruption will be minimal.

If you have any questions, please contact the Support Team.

Mar 25, 09:32 GMT
Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024
Completed - The scheduled maintenance has been completed.
Mar 22, 10:15 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 09:15 GMT
Scheduled - We are updating CloudMT during this time.

This work should not cause disruption to websites, but users working in CloudMT may experience a brief slow-down whilst the platform is updated.

Mar 22, 09:06 GMT
Mar 21, 2024

No incidents reported.

Mar 20, 2024
Resolved - Orders are now being marked as Despatched within Amazon when tendered through CloudPOS.

Retailers will be contacted regarding the new version in due course, but for now, no action is required.

Mar 20, 19:08 GMT
Update - Thank you for your continued patience whilst we continue to work to sign off the new Amazon content.

We are currently in the final stages, and we expect to be able to contact retailers for next steps tomorrow.

Please continue to mark orders as Despatched manually in the meantime.

Mar 20, 17:36 GMT
Identified - We are currently aware of an issue whereby Amazon Orders are not being automatically marked as Despatched when they are tendered through CloudPOS.

We have identified the cause of this issue, and we have a plan to resolve this which is already in progress.

The Support Team will contact all affected retailers with next steps for resolution this afternoon.

Please manually mark any Amazon orders as Despatched via the Amazon portal in the meantime.


Please also note that this issue is specific to Amazon retailers, and will not have any impact upon regular eCommerce orders/websites.

Mar 20, 12:22 GMT
Completed - The scheduled maintenance has been completed.
Mar 20, 16:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 08:30 GMT
Scheduled - We are updating the eCommerce platform, including Cloud MT.

This is scheduled to take place throughout the day on Wednesday 20th March 2024, starting at 08:30 UK Time.

***********************
Potential Disruptions:

Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.

You may notice that you cannot access the Finance pages within Cloud MT for a brief period.

***********************
The content of this release have been communicated via email, but you can also read through them here:

eCommerce // What's in the March release?
https://howto.citruslime.com/2024-ecommerce-updates/ecommerce-whats-in-the-march-release

Should you wish to check whether your site has completed the update, you can do by looking at the version number in Cloud MT, which will be as follows post-update:

Version: 6.6.8844.22785
Creation Date: 19/03/2024 12:42:18

Mar 19, 14:35 GMT
Resolved - We will continue to monitor any errors received across the platform, and will take action where necessary.

If you experience any lasting issues which cannot be resolved by a refresh, or errors which flag repeatedly, please contact the Support Team via Live Chat or telephone.

Mar 20, 14:01 GMT
Investigating - We are currently aware of an issue whereby retailers are facing on-screen errors whilst using various functions in CloudPOS this morning.

Each report we have received about these errors indicates that they can be resolved by refreshing the browser page, and that retailers should be able to continue using POS after doing so.

If you experience any lasting issues which cannot be resolved by a refresh, or have any other questions about the above, please contact the Support Team via Live Chat or telephone.

Mar 20, 09:30 GMT
Completed - The scheduled maintenance has been completed.
Mar 20, 07:15 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 07:00 GMT
Scheduled - We have scheduled a Hotpatch to be deployed to CloudPOS. We do not expect any downtime as a result of this update, however users may be required to log out and back in to the platform.

You can find details of this update here:
https://howto.citruslime.com/2024/cloud-pos-hotpatch-20th-march-2024

Mar 19, 18:57 GMT
Mar 19, 2024
Resolved - The current fix in place has resolved the disruption caused, and so this incident is marked as resolved.
Mar 19, 11:27 GMT
Monitoring - We have identified a temporary measure to restore the visibility of dates on the Workshop Module scheduler.

This has been deployed to all servers, and should not have caused any disruption.

The Support and Development Teams will be on hand to monitor the results of this, whilst also working towards a permanent fix.

Mar 19, 10:11 GMT
Identified - We have identified an issue whereby the date indicator is missing from the Workshop Module schedule header.

We are working to resolve this as quickly as possible, but in the meantime retailers should hover over jobs on the scheduler in order to ascertain the date which is currently being viewed.

A further update will be provided once available.

Mar 19, 09:23 GMT
Mar 18, 2024
Completed - The scheduled maintenance has been completed.
Mar 18, 19:05 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 19:00 GMT
Scheduled - This evening we will be deploying the March 2024 Cloud POS release.

The update is scheduled for 19:00 UK time.

Disruption will be minimal, with users being required to log out and log back in again, post release.

The contents of this release have been communicated via email, but you can also see details in the following release notes: https://howto.citruslime.com/2024/cloud-pos-whats-in-the-march-2024-release

Mar 18, 16:00 GMT
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024
Resolved - We have successfully resolved an issue which was causing Cloud POS to run slowly in the following areas:

Tendering Transactions in the Point of Sale
Recalling orders

We quickly diagnosed the cause of the slowdown and are now working on implementing a change which will prevent reoccurrence of the issue.

Mar 15, 00:30 GMT