Resolved -
This issue has now been resolved. We have received confirmation from Cyclescheme that the host is stable and performance is as expected.
Jun 22, 14:56 BST
Update -
We are continuing to liaise with Cyclescheme regarding this issue.
Jun 22, 11:03 BST
Identified -
We have been made aware that Cyclescheme are currently experiencing a hosting issue which is affecting their B2B and API. This means that, currently, customers and stores cannot redeem certificates through the API or B2B.
For those retailers who are using our Cyclescheme integration, this means that customers cannot redeem vouchers online. It also means that the final call between CloudPOS and Cyclescheme which prompts the release of payment will not be successful.
Further updates will follow as they become available.
Jun 22, 11:03 BST