INFORMATION // PHP Vulnerability - Citrus-Lime's Status
Monitoring - Hello,

You may have seen reports about a newly identified PHP security vulnerability affecting online services worldwide.

We want to reassure you that Citrus-Lime’s core services, including Cloud POS and our eCommerce platform, are not affected by this vulnerability and continue to operate as normal. You can continue trading with confidence.

The vulnerability was limited to our WordPress-managed retailer blogs, which is an optional third-party platform that relies on PHP. As a precaution, on October 21 we temporarily disabled retailer blogs while we implemented additional security measures. These measures were applied and blogs were safely restored shortly afterwards. Your online shop remained live throughout, with no interruption to eCommerce services.

There is nothing you need to do. Our teams will continue to monitor the situation and respond to any further security guidance as necessary.

For peace of mind, you can find the latest service updates here, at status.citruslime.com. We'd recommend subscribing there to receive any alerts.

If you have any questions or concerns, please contact our support team via Live Chat in Cloud POS.
Oct 22, 2026 - 18:46 BST
Uptime over the past 90 days. View historical uptime.
Cloud POS Operational
eCommerce Platform - Standard Operational
eCommerce Platform - Premium Operational
Cloud Reports Operational
Core Network Operational
API Operational
CloudMT Operational
Customer Rewards Operational
Courier Integration Module Operational
Ecommerce Checkout Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 23, 2026

No incidents reported today.

Oct 22, 2026

Unresolved incident: INFORMATION // PHP Vulnerability - Citrus-Lime's Status.

Oct 21, 2026

MAINTENANCE SCHEDULED // WordPress Blogs - Vulnerability Protection
Completed - The scheduled maintenance has been completed.
Oct 21, 19:06 BST
Verifying - The WordPress security work is now complete, and retailer blogs are back online.

We have implemented the additional protections and re-enabled WordPress. However, it may take a little time for these changes to propagate fully, so some retailers may not see their blogs restored immediately.

If a blog is still unavailable, please allow a little time for the changes to take effect before investigating further.

We’ll continue to monitor the situation to ensure everything returns to normal.
Oct 21, 17:38 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 17:06 BST
Scheduled - We have been made aware of a newly reported security vulnerability affecting PHP, the software that powers WordPress websites worldwide. This is an industry-wide issue and is not specific to Citrus-Lime.

As a precaution, following advice from our security team, we have temporarily disabled WordPress on retailer websites. As a result, WordPress-managed pages and blog content will be unavailable for a short period.

This does not affect your eCommerce website. Online shops will continue to operate as normal, and the impact is limited to WordPress-managed content.

This is an industry-wide security issue, and organisations running WordPress will be taking steps to address it. We already have a plan in place and are implementing additional security measures across our WordPress setup to protect against this newly identified vulnerability and strengthen security more broadly.

This is a precautionary measure and is not the result of an issue specific to Citrus-Lime. We will restore WordPress services as soon as the necessary work is complete and it is safe to do so.

No action is required from you. Our team is managing the situation and working to restore access as quickly as possible.

We will post a further update here as soon as more information is available.

Thank you for your patience and understanding.
Oct 21, 17:05 BST
ISSUE IDENTIFIED // Some Pages slow in Cloud POS & Back Office
Resolved - This incident has been resolved.
Oct 21, 10:53 BST
Identified - A fix is being deployed in a Hotpatch tomorrow at 07:30am (BST).
Oct 20, 17:32 BST
Investigating - We are currently investigating an issue causing intermittent timeout errors for some retailers using Cloud POS and Back Office.

The issue is currently affecting the following pages and actions:

- Updating large stock takes
- Loading the Receipts page, particularly for high-volume retailers
- Using Customer Quick Search in Cloud POS

We are treating this issue as a high priority and are working to resolve it as quickly as possible. We will provide further updates as soon as more information becomes available.
Oct 20, 13:01 BST
HOTPATCH SCHEDULED // Cloud POS - Wednesday 21st October 2026
Completed - The scheduled maintenance has been completed.
Oct 21, 08:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 07:30 BST
Scheduled - We have scheduled an update to be applied to Cloud POS on Wednesday 21st October at 7:30am (BST).

This Hotpatch aims to resolve an issue whereby certain tasks/pages are producing timeout errors in Cloud POS / Back Office for some retailers.

We do not anticipate any disruption as a result of this update, but users may be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Oct 20, 16:05 BST

Oct 20, 2026

ISSUE IDENTIFIED // DPD Ship to Shop Integration Issues
Resolved - DPD have now confirmed that this issue has been resolved.
Oct 20, 16:02 BST
Update - DPD have posted an update that they are continuing to work on resolving this issue:

'DPD IT message:
Google Cloud Platform update
We are writing to update you on the status of the Google Cloud Platform issues that are impacting our services.

This issue is still ongoing; multiple businesses across the UK have been affected by this outage.

Google have released the following statement:

"We are experiencing an issue with multiple services in europe-west2 beginning on Monday. Our engineering team continues to investigate the issue. We apologise to all who are affected by the disruption."

We are in constant communication with Google and working with them to resolve this issue, while also pursuing alternative solutions to get shipping back up and running as soon as possible.'
Oct 20, 12:06 BST
Monitoring - DPD has confirmed that it is experiencing a wider service disruption affecting multiple DPD and MyDPD systems, including shipping and API services.

According to DPD, the issue has been traced to widespread problems within Google Cloud Platform, and their IT team is working with Google to restore services.

Based on this information, the issue does not currently appear to be related to the Citrus-Lime integration. The disruption is likely to be affecting label printing through our DPD Ship to Shop and regular DPD services integration as a result of the wider DPD service issues.

We will continue to monitor the situation and provide a further update as soon as more information becomes available.

Thank you for your patience and understanding.
Oct 20, 09:57 BST
Investigating - We are currently investigating an issue affecting the DPD Ship to Shop integration, which is producing errors when attempting to print shipping labels.

Our team is treating this as a priority and investigating urgently. At this stage, it is unclear whether the issue originates within our integration or is related to a problem on DPD’s side.

We will provide a further update as soon as more information becomes available. Thank you for your patience.
Oct 20, 09:18 BST

Oct 19, 2026

RELEASE SCHEDULED // Cloud POS October Release - Monday 19th October 2026
Completed - The scheduled maintenance has been completed.
Oct 19, 20:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 19:00 BST
Scheduled - We’re excited to announce that on Monday 19th October we’ll be deploying our October 2026 Cloud POS Release.

This major quarterly update brings enhancements to both Cloud POS and the Cloud POS API, helping us continue to improve the experience for our retailers and their users.

Release Details
Release date: Monday 19th October 2026
Scheduled time: 7:00pm (BST)

We expect minimal disruption during the deployment. Once the Release is complete, users will simply need to log out and log back in to access the latest version of Cloud POS.

What’s Included?
The contents of this Release have already been shared via email.

You can also find the full details in our Release Notes:

Cloud POS // What's in the October 2026 release?
https://howto.citruslime.com/2026/cloud-pos-whats-in-the-october-2026-release

We’re Here to Support You
Our Development and Support Teams will be on hand throughout the deployment to ensure the Release is completed as smoothly as possible.

If you have any questions about this Release, our Support Team is happy to help.
Oct 16, 15:09 BST

Oct 18, 2026

MAINTENANCE SCHEDULED // Cloud POS & Related Services - 18th October 2026
Completed - The scheduled maintenance has been completed.
Oct 18, 18:10 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 18:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Oct 18, 17:58 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on 18th October 2026 at 18:00 BST.

This maintenance aims to apply important updates to the underlying infrastructure for Cloud POS, Back Office, Workshop, the Cloud POS API, and related services on the platform.

We do not anticipate any lasting downtime as a result of this maintenance, but these services are likely to face a few minutes of unavailability as the updates are being applied.

Our Team will remain on hand to ensure this maintenance is carried out smoothly.
Oct 18, 17:55 BST

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

UPDATE SCHEDULED // // eCommerce Platform & eCommerce Checkout - Wednesday 14th October 2026
Completed - The scheduled maintenance has been completed.
Oct 14, 13:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 08:30 BST
Scheduled - We have scheduled an update to be deployed to websites on the eCommerce platform on Wednesday 14th October 2026, starting at 8:30am (BST). Websites will be updated in turn from this time.

The update will focus on changes to the underlying structure of the eCommerce platform. Retailers will not see any changes to the appearance or functionality of their websites as a result.

Potential disruption
Your website may be unavailable for a few moments whilst the update is applied. When this happens, a user-friendly message will be displayed to let your customers know.

We do not anticipate any lasting disruption as a result of this update.

We will also be applying an accompanying update to the eCommerce Checkout at 12:00pm (BST). We do not expect any downtime as a result of this update.

Our Support and Development Teams will remain on hand to make sure this update is completed smoothly.
Oct 13, 17:31 BST
ISSUE IDENTIFIED // Phone Lines Unavailable - 14th October 2026
Resolved - This issue has now been resolved.
Oct 14, 12:23 BST
Identified - We are currently experiencing an issue with our Phone Lines and are looking to resolve this as soon as possible.

In the meantime, should you need to contact us, please start a Live Chat with our Support Team and we will redirect your enquiry as needed.
Oct 14, 12:20 BST
ISSUE RESOLVED // Cloud Reports - Dashboard and Profit Summary Reports - 14th October 2026
Resolved - From approximately 07:20am (BST), some users experienced errors when accessing the following reports in Cloud Reports:

- Empire Dashboard
- Store Dashboard
- Profit Summary By Channel

The issue has now been resolved, and these reports are now working as expected.

Thank you for your patience while we worked to resolve this issue.
Oct 14, 09:24 BST
MAINTENANCE SCHEDULED // Cloud POS & Related Services - Wednesday 14th October 2026
Completed - The scheduled maintenance has been completed.
Oct 14, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 07:00 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on Wednesday 14th October at 7am (BST).

This maintenance aims to apply important updates to the underlying infrastructure for Cloud POS, Back Office, Workshop, the Cloud POS API, and related services on the platform.

We do not anticipate any disruption as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Oct 9, 08:58 BST

Oct 13, 2026

HOTPATCH SCHEDULED // Courier Module - 13th October 2026
Resolved - This update has been completed.
Oct 13, 08:55 BST
Investigating - We have scheduled an update to be applied to the Courier Module on 13th October 2026, at 08:30 BST.

This Hotpatch aims to complete some preparation work for EU PIDs changes.

We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Oct 13, 08:27 BST

Oct 12, 2026

UPDATE SCHEDULED // eCommerce Checkout - Monday 12th October 2026
Completed - The scheduled maintenance has been completed.
Oct 12, 09:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 08:30 BST
Scheduled - We have scheduled an update to be applied the eCommerce Checkout on Monday 12th October at 8:30am (BST).

This update makes changes to some of the background processes involved in payment processing by the CitrusPay gateway for US retailers only.

There will be no visual change to the flow or functionality of the checkout for shoppers, and we do not anticipate any disruption as a result of this update.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Oct 9, 16:12 BST
MAINTENANCE SCHEDULED // eCommerce Infrastructure - Monday 12th October 2026
Completed - The scheduled maintenance has been completed.
Oct 12, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 07:00 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on Monday 12th October at 7am (BST).

This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.

We do not anticipate any lasting downtime as a result of this maintenance, but websites may face a few moments of unavailability as the updates are being applied.

Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Oct 9, 08:57 BST

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

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