As a temporary resolution to this issue, our eCommerce Development Team have created an ‘app’ which integrates with CloudPOS to enable CloudPOS Amazon Order Downloads. Please find details of how this works below:
- Retailer generates an order report from within Amazon Seller Central
(Orders > Order Reports > New Orders > Request Report)
- The retailer must then upload the file straight to our ‘app’. This can be found at the retailers website followed by /AmazonOrderFileUpload and is password protected
- Once the file has been uploaded, the orders included in the file will be downloaded to CloudPOS
Please note that the report which is generated by Amazon will include orders which have been marked as shipped, so it is possible that the retailer will be required to cancel any orders which have downloaded as duplicates.
Please contact our Support Team if you have any queries regarding this process.
Sep 15, 15:31 BST
We continue to liaise with Amazon regarding order downloads.
It has been determined that this issue is a result of a problem with the Integration, rather than a coding error.
For the time being, we advise that retailers manually create any Amazon Orders which are received, to ensure that these can be despatched in a timely manner.
Sep 12, 14:24 BST
Please be advised that we are experiencing issues with Amazon Order downloads.
As of 20:33 yesterday evening, Amazon Orders are not downloading to CloudPOS. This is due to the order file which we receive from Amazon not being generated.
We are currently in discussion with Amazon in order to reach a resolution.
Sep 12, 10:49 BST