All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cloud POS Operational
90 days ago
99.99 % uptime
Today
eCommerce Platform - Standard Operational
90 days ago
99.99 % uptime
Today
eCommerce Platform - Premium Operational
90 days ago
99.99 % uptime
Today
Cloud Reports Operational
90 days ago
100.0 % uptime
Today
Core Network Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
CloudMT Operational
90 days ago
99.91 % uptime
Today
Customer Rewards Operational
Courier Integration Module Operational
Ecommerce Checkout Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 8, 2026

No incidents reported today.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

MONITORING // Email Delivery Delays due to Issue with Provider - Friday 4th September
Resolved - Excess server burden caused by knock on effects from the Microsoft service issue caused abnormal outbound queues.

A fix has been implemented by our service provider and resolution has been confirmed.
Sep 4, 16:40 BST
Update - Microsoft has accepted responsibility for the current email delays.

You may continue to experience delays in sending and receiving emails through the platform. Our guidance remains as below; you can use the Mail Queue Report in CloudMT to monitor incoming orders and order details.
Sep 4, 13:41 BST
Monitoring - We have received a notification from our email delivery service provider that some accounts are experiencing delays in email delivery.

This may impact the speed at which Order Confirmation emails, and other platform emails, are received by retailers and their customers.

We have been advised that the provider is investigating this issue with urgency.

We are closely monitoring the provider's status for updates, and an update will be provided here once one is available.

Retailers should be able to check for new Order Confirmations in the Mail Queue Report in CloudMT in the meantime: https://cloudmt.citruslime.com/#/mail-queue-report
Sep 4, 11:17 BST

Sep 3, 2026

No incidents reported.

Sep 2, 2026

MAINTENANCE SCHEDULED // All Services - Core Network - Wednesday 2nd September 2026
Completed - The scheduled maintenance has been completed.
Sep 2, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 14:00 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on Wednesday 2nd September at 2pm (BST).

This maintenance aims to apply important updates to the core network infrastructure for all of our services.

We do not anticipate any downtime as a result of this maintenance, but our Infrastructure and Support Teams will remain on hand to ensure it is carried out smoothly.
Sep 2, 10:16 BST

Sep 1, 2026

MAINTENANCE SCHEDULED // eCommerce Checkout Infrastructure - Tuesday 1st September 2026
Completed - The scheduled maintenance has been completed.
Sep 1, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 09:00 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on Tuesday 1st September at 9am (BST).

This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce Checkout.

We do not anticipate any downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Sep 1, 08:41 BST

Aug 31, 2026

No incidents reported.

Aug 30, 2026

MAINTENANCE SCHEDULED // Cloud POS & Related Services - Sunday 30th August 2026
Completed - The scheduled maintenance has been completed.
Aug 30, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 06:00 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on Sunday 30th August at 6am-7am (BST).

This maintenance aims to apply important updates to the underlying infrastructure for Cloud POS & related services.

We do not anticipate any lasting disruption as a result of this maintenance, but services may face a few minutes of unavailability whilst the updates are being applied.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Aug 25, 09:46 BST

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

MAINTENANCE SCHEDULED // eCommerce Infrastructure - Thursday 27th August 2026
Completed - The scheduled maintenance has been completed.
Aug 27, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 05:00 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on Thursday 27th August at 5am (BST).

This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.

We do not anticipate any lasting disruption as a result of this maintenance, but websites may face a few moments of unavailability as the updates are being applied.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Aug 25, 09:42 BST

Aug 26, 2026

MAINTENANCE SCHEDULED // All Services inc. POS & eCommerce Infrastructure - Wednesday 26th August 2026
Completed - The scheduled maintenance has been completed.
Aug 26, 10:45 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 08:30 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance throughout on Wednesday 26th August.

This maintenance will apply important updates to the underlying infrastructure for all of our services.

We do not anticipate any downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Aug 25, 09:39 BST
MONITORING // Brief timeouts and performance issues in Cloud POS
Resolved - The platform has remained stable, and maintenance has concluded for the day. This issue is marked as resolved.

Thank you for your patience whilst we worked to restore services this morning.
Aug 26, 10:45 BST
Monitoring - We are aware of an issue which affected Cloud POS, Workshop & Back Office this morning at approximately 10:08-10:12am (BST).

Whilst this issue was live, the affected pages were performing slowly and producing timeouts.

This was an unforeseen side effect of our ongoing infrastructure maintenance, rather than an issue with the platform.

The platform is now stable, and we are closely monitoring performance to ensure the issue has been fully resolved.
Aug 26, 10:26 BST

Aug 25, 2026

ISSUE IDENTIFIED // SIM Basket unable to fetch items - Tuesday 25th August 2026
Resolved - This incident has been resolved.
Aug 25, 09:22 BST
Monitoring - We are aware of an issue which affected the SIM Import Basket in Back Office earlier this morning.

Whilst this issue was live, it resulted in an error when attempting to fetch items for import.

A fix has now been implemented, and we are actively monitoring the results to ensure the issue has been fully resolved.
Aug 25, 09:00 BST
MAINTENANCE SCHEDULED // eCommerce Checkout - Tuesday 25th August 2026
Completed - The scheduled maintenance has been completed.
Aug 25, 09:07 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 08:37 BST
Scheduled - We have scheduled maintenance to be applied the eCommerce Checkout on Tuesday 25th August at 08:30am (BST).

This maintenance makes no changes to functionality for customers or retailers, and we do not anticipate any disruption as a result of this maintenance.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Aug 25, 08:36 BST
MAINTENANCE SCHEDULED // Infrastructure - Thursday 20th August 2026
Completed - The scheduled maintenance has been completed.
Aug 25, 08:33 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on Thursday 20th August 2026, at 12pm (BST).

This maintenance aims to apply important updates to the underlying infrastructure for our platform.

We do not anticipate any downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Aug 20, 11:59 BST
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