MAINTENANCE SCHEDULED // eCommerce Infrastructure - Thursday 27th August 2026
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 2026 - 05:00 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on Thursday 27th August at 5am (BST).

This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.

We do not anticipate any lasting disruption as a result of this maintenance, but websites may face a few moments of unavailability as the updates are being applied.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Aug 27, 2026 05:00-06:00 BST
Uptime over the past 90 days. View historical uptime.
Cloud POS Operational
90 days ago
99.99 % uptime
Today
eCommerce Platform - Standard Under Maintenance
90 days ago
99.99 % uptime
Today
eCommerce Platform - Premium Under Maintenance
90 days ago
99.99 % uptime
Today
Cloud Reports Operational
90 days ago
100.0 % uptime
Today
Core Network Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
CloudMT Operational
90 days ago
99.91 % uptime
Today
Customer Rewards Operational
Courier Integration Module Operational
Ecommerce Checkout Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

MAINTENANCE SCHEDULED // Cloud POS & Related Services - Sunday 30th August 2026 Aug 30, 2026 06:00-07:00 BST

We will be undertaking scheduled infrastructure maintenance on Sunday 30th August at 6am-7am (BST).

This maintenance aims to apply important updates to the underlying infrastructure for Cloud POS & related services.

We do not anticipate any lasting disruption as a result of this maintenance, but services may face a few minutes of unavailability whilst the updates are being applied.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Posted on Aug 25, 2026 - 09:46 BST

Aug 27, 2026

Unresolved incident: MAINTENANCE SCHEDULED // eCommerce Infrastructure - Thursday 27th August 2026.

Aug 26, 2026

MAINTENANCE SCHEDULED // All Services inc. POS & eCommerce Infrastructure - Wednesday 26th August 2026
Completed - The scheduled maintenance has been completed.
Aug 26, 10:45 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 08:30 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance throughout on Wednesday 26th August.

This maintenance will apply important updates to the underlying infrastructure for all of our services.

We do not anticipate any downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Aug 25, 09:39 BST
MONITORING // Brief timeouts and performance issues in Cloud POS
Resolved - The platform has remained stable, and maintenance has concluded for the day. This issue is marked as resolved.

Thank you for your patience whilst we worked to restore services this morning.
Aug 26, 10:45 BST
Monitoring - We are aware of an issue which affected Cloud POS, Workshop & Back Office this morning at approximately 10:08-10:12am (BST).

Whilst this issue was live, the affected pages were performing slowly and producing timeouts.

This was an unforeseen side effect of our ongoing infrastructure maintenance, rather than an issue with the platform.

The platform is now stable, and we are closely monitoring performance to ensure the issue has been fully resolved.
Aug 26, 10:26 BST

Aug 25, 2026

ISSUE IDENTIFIED // SIM Basket unable to fetch items - Tuesday 25th August 2026
Resolved - This incident has been resolved.
Aug 25, 09:22 BST
Monitoring - We are aware of an issue which affected the SIM Import Basket in Back Office earlier this morning.

Whilst this issue was live, it resulted in an error when attempting to fetch items for import.

A fix has now been implemented, and we are actively monitoring the results to ensure the issue has been fully resolved.
Aug 25, 09:00 BST
MAINTENANCE SCHEDULED // eCommerce Checkout - Tuesday 25th August 2026
Completed - The scheduled maintenance has been completed.
Aug 25, 09:07 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 08:37 BST
Scheduled - We have scheduled maintenance to be applied the eCommerce Checkout on Tuesday 25th August at 08:30am (BST).

This maintenance makes no changes to functionality for customers or retailers, and we do not anticipate any disruption as a result of this maintenance.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Aug 25, 08:36 BST
MAINTENANCE SCHEDULED // Infrastructure - Thursday 20th August 2026
Completed - The scheduled maintenance has been completed.
Aug 25, 08:33 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on Thursday 20th August 2026, at 12pm (BST).

This maintenance aims to apply important updates to the underlying infrastructure for our platform.

We do not anticipate any downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Aug 20, 11:59 BST

Aug 24, 2026

MAINTENANCE SCHEDULED // POS Infrastructure - Monday 24th August 2026
Completed - The scheduled maintenance has been completed.
Aug 24, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 07:00 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on Monday 24th August 2026, at 7am (BST).

This maintenance aims to apply important updates to the underlying infrastructure for our POS platform.

We do not anticipate any downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Aug 18, 09:40 BST

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

ISSUE IDENTIFIED // Workshop Booking Reminder emails sending in high volumes - Thursday 20th August 2026
Resolved - A CloudPOS update has been deployed this morning, Friday 21st August, at 7am (BST) to resolve this issue.
Aug 21, 08:43 BST
Update - We will be deploying an update to address this issue tomorrow, Friday 21st August 2026 at 7am (BST).
Aug 20, 15:35 BST
Identified - Some customers have received duplicate workshop booking reminder emails. This affects email reminders only. SMS reminders are unaffected and sending normally.

Reminders only send during your store's opening hours and stop once the store closes for the day. We have cleared today's outstanding reminders to prevent further emails reaching customers.

The cause has been identified and a fix is in testing. We will post an update here once an update is available.
Aug 20, 13:50 BST
HOTPATCH SCHEDULED // Cloud POS - 21st August 2026
Completed - The scheduled maintenance has been completed.
Aug 21, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 07:00 BST
Scheduled - We have scheduled an update to be applied to Cloud POS on 21st August 2026, at 7am (BST).

This Hotpatch aims to address an issue which is causing Workshop Booking Reminders to be sent multiple times.

We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Aug 20, 15:33 BST

Aug 20, 2026

MAINTENANCE SCHEDULED // Cloud Reports Infrastructure
Completed - The scheduled maintenance has been completed.
Aug 20, 16:35 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 15:35 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on 20th August 2026 at 3:30pm (BST)

This maintenance aims to apply important updates to the underlying infrastructure for our Cloud Reports Module.

We do not anticipate any downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Aug 20, 15:31 BST

Aug 19, 2026

No incidents reported.

Aug 18, 2026

UPDATE SCHEDULED // Cloud POS & Cloud POS API - Workshop Improvements - Tuesday 18th August 2026
Completed - The scheduled maintenance has been completed.
Aug 18, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 07:00 BST
Update - For more information about the contents of this update, please visit our Release Article, available here:

https://howto.citruslime.com/2026/cloud-pos-whats-in-the-august-2026-update

If you have any questions about this update, please don’t hesitate to contact our Support Team, who will be happy to help.
Aug 12, 16:44 BST
Scheduled - We have scheduled an update to be applied to Cloud POS and the Cloud POS API on Tuesday 18th August at 7am (BST).

This update introduces improvements to the Cloud POS Workshop, based on feedback submitted directly by our retailers via the feedback forum.

We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Aug 12, 15:24 BST

Aug 17, 2026

MAINTENANCE SCHEDULED // Cloud POS PDF Generator - Monday 17th August 2026
Completed - The scheduled maintenance has been completed.
Aug 17, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 15:00 BST
Scheduled - We will be undertaking scheduled maintenance to our PDF generation software today, on Monday 17th August, at 3pm (BST).

This maintenance aims to apply an update to the software which is used to generate all PDFs in Cloud POS, such as full-sized documents and eReceipts.

We do not anticipate any disruption as a result of this maintenance, but our Support & Development Teams will remain on hand to ensure it is carried out smoothly.
Aug 17, 12:50 BST
MAINTENANCE SCHEDULED // eCommerce Infrastructure - Monday 17th August 2026
Completed - The scheduled maintenance has been completed.
Aug 17, 08:00 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on Monday 17th August, at 7am (BST).

This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.

We do not anticipate any downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Aug 14, 16:59 BST

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

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