Monitoring - All websites identified as affected have been updated and the banners reinstated. If you notice issues with your Banners, please contact the Support Team who will arrange to have these updated.
Jan 27, 2023 - 13:20 GMT
Identified - We are aware of an issue whereby the eCommerce update has removed SubBanners from some websites. We are working to reinstate these banners and ensure that they are not removed as a result of future updates.
Jan 27, 2023 - 09:41 GMT
Cloud POS
Operational
90 days ago
100.0
% uptime
Today
eCommerce Platform - Standard
Operational
90 days ago
99.84
% uptime
Today
eCommerce Platform - Premium
Operational
90 days ago
100.0
% uptime
Today
Cloud Reports
Operational
90 days ago
100.0
% uptime
Today
Core Network
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
CloudMT
Operational
90 days ago
100.0
% uptime
Today
Customer Rewards
Operational
Courier Integration Module
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Please be aware that we have scheduled maintenance on selected servers tomorrow morning. We will deploy changes that will considerably improve the performance of those servers.
The work will begin at 07:00 and will take approximately 30 minutes to complete.
Those site that are located on the servers will experience a period of downtime while the work is completed. Posted on
Jan 30, 2023 - 17:41 GMT
Resolved -
Following successful monitoring of this issue, we can confirm that it is resolved; revenue is successfully reporting within Google Analytics.
Jan 27, 17:45 GMT
Monitoring -
The issue which has caused sales revenue to fail when posting into Google Analytics has been resolved. We're monitoring this to ensure all sales from the update onwards present in Analytics.
Jan 27, 09:39 GMT
Identified -
The cause of this issue has been identified and our Development Team are working to implement a fix as soon as possible.
Jan 26, 15:05 GMT
Investigating -
We are investigating an issue whereby Sales Revenue is not currently reporting in Google Analytics. The revenue reporting stopped once a website had received the DLL update.
This will also affect revenue tracking against campaigns.
Jan 26, 09:46 GMT
Completed -
The scheduled maintenance has been completed.
Jan 26, 22:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 18:00 GMT
Scheduled -
Please be aware that we will be updating sites this evening with a hotpatch that will address two critical issues that have been identified since the major release earlier this week.
To read through the contents of the hotpatch, please refer to the release notes that have been emailed out within the last couple of minutes.
Jan 26, 17:50 GMT
Resolved -
This issue was caused by some legacy settings within the active PaymentMethods within the setup of an eCommerce Site. These settings have now been removed and cart pages are loading without error.
Jan 26, 12:06 GMT
Identified -
We have identified an issue with the cart page on selected websites, which presents an error 500 page upon loading. This is preventing customers from completing the checkout process.
Our Development Team are looking to implement a fix as soon as possible.
Jan 26, 11:32 GMT
Completed -
The scheduled maintenance has been completed.
Jan 26, 09:44 GMT
Scheduled -
The remaining sites which have not yet been updated with the latest DLL roll-out will be updated in the early hours of the morning. This will include our Premium hosted sites.
As with all DLL updates, your site will experience a period of downtime whilst the site updates. Due to the significant changes which are being deployed within this update, the downtime may be longer than that which you usually experience. Our Development Team will be continually monitoring all websites during this update.
For further information on the contents of update, please refer to the recent communications which have been sent to you via email.
Jan 25, 20:04 GMT
Resolved -
As part of the scheduled eCommerce release yesterday and today, we have also updated Cloud MT and Customer Rewards.
Whilst doing so we encountered an issue with Customer Rewards, which meant that the module was unavailable for a short period of time. The outage occurred between 06:00 and 07:00.
If Customer Rewards is enabled, checkout could not be completed during this time period.
Resolved -
This issue has now been resolved and all of our Ecommerce sites are online.
A full issue report will be added to this page in due course.
Jan 24, 15:49 GMT
Update -
We are continuing to work on a fix for this issue. This is our highest priority.
Please subscribe to the Status Page to receive updates via email.
Jan 24, 15:07 GMT
Identified -
We are aware of an issue affecting websites on two of our servers.
Our Infrastructure Team have identified the cause and are already applying the fix. Further updates will follow as soon as they are available.
Jan 24, 13:52 GMT
Completed -
The scheduled maintenance has been completed.
Jan 20, 16:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 13:01 GMT
Scheduled -
This afternoon (20/01/23) we will be performing maintenance work on a number of servers.
The impact of this will be that websites located on each server, will experience a short period of down-time while that particular server restarts. This should not be longer than a couple of minutes and the work should be complete by 16:00.
This work is essential to the continued security and performance of the platform.
Jan 20, 12:50 GMT
Completed -
The scheduled maintenance has been completed.
Jan 20, 07:10 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 07:00 GMT
Scheduled -
We routinely need to carry out maintenance work on our infrastructure and network. This work is essential to ensure to ensure continued high levels of capacity, resilience, reliability and security.
Maintenance work on a specific web server is scheduled for Friday 20th January 2023, at 07:00 am. Sites hosted on this server will experience approximately 10 minutes of downtime while the work is completed.
Jan 19, 11:37 GMT
Completed -
The scheduled maintenance has been completed.
Jan 17, 10:15 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 09:46 GMT
Scheduled -
Please be aware that there will be some work carried out on the Cloud POS servers this morning.
We do not expect any Cloud POS downtime. However, there is a possibility that you could simply be logged out of Cloud POS and need to log back in again.
This work is beginning at 09:30 am, and shouldn’t take longer than 30 minutes.
Jan 17, 09:42 GMT