All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cloud POS Operational
eCommerce Platform - Standard Operational
eCommerce Platform - Premium Operational
Cloud Reports Operational
Core Network Operational
API Operational
CloudMT Operational
Customer Rewards Operational
Courier Integration Module Operational
Ecommerce Checkout Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

HOTPATCH SCHEDULED // Cloud Reports - Tuesday 29th September 2026 Sep 29, 2026 14:00-15:00 BST

We have scheduled an update to be applied to Cloud Reports on Tuesday 29th September at 2pm (BST).

This Hotpatch aims to:
Introduce a new Serviced Items report
Make loyalty points inclusion/exclusion configurable on the Empire & Store Dashboard
Add order-by options to the Data Export API to match the External API
Resolve an issue where the Workshop Performance Report returned 0 when All Stores was selected

& other internal changes.

We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Posted on Sep 28, 2026 - 13:01 BST

MAINTENANCE SCHEDULED // eCommerce Checkout - Monday 5th October 2026 Oct 5, 2026 09:00-10:00 BST

We will be undertaking scheduled infrastructure maintenance on Monday 5th October at 09:00 (BST).

This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce Checkout.

We do not anticipate any lasting downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Posted on Sep 28, 2026 - 12:43 BST

Sep 29, 2026

No incidents reported today.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

MAINTENANCE SCHEDULED // Cloud POS & Related Services - Sunday 27th September 2026
Completed - The scheduled maintenance has been completed.
Sep 27, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 06:00 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on Sunday 27th September at 6am (BST).

This maintenance aims to apply important updates to the underlying infrastructure for Cloud POS, Back Office, Workshop, the Cloud POS API, and related services on the platform.

We do not anticipate any lasting downtime as a result of this maintenance, but these services are likely to face a few minutes of unavailability as the updates are being applied.

Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Sep 16, 12:02 BST

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

HOTPATCH SCHEDULED // eCommerce Checkout - Thursday 24th September 2026
Completed - The scheduled maintenance has been completed.
Sep 24, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 14:00 BST
Scheduled - We have scheduled an update to be applied the eCommerce Checkout on Thursday 24th September at 2pm (BST).

This update resolves two issues identified following yesterday's release: the new Checkout progress bar not displaying correctly on sites with certain colour schemes, and an internal database issue.

We do not anticipate any lasting disruption as a result of this update.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Sep 24, 12:44 BST
MAINTENANCE SCHEDULED // Cloud POS & Related Services - Thursday 24th September 2026
Completed - The scheduled maintenance has been completed.
Sep 24, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 07:00 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on Thursday 24th September at 7am (BST).

This maintenance aims to apply important updates to the underlying infrastructure for Cloud POS, Back Office, Workshop, the Cloud POS API, and related services on the platform.

We do not anticipate any downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Sep 16, 12:42 BST
MAINTENANCE SCHEDULED // eCommerce Infrastructure - Thursday 24th September 2026
Completed - The scheduled maintenance has been completed.
Sep 24, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 05:00 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on Thursday 24th September at 5:00am (BST).

This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.

We do not anticipate any lasting downtime as a result of this maintenance, but websites may face a few moments of unavailability as the updates are being applied.

Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Sep 16, 11:57 BST

Sep 23, 2026

RELEASE SCHEDULED // Ecommerce September Release - Wednesday 23rd September 2026
Completed - The scheduled maintenance has been completed.
Sep 23, 17:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 08:30 BST
Scheduled - We have scheduled a release to be deployed to the eCommerce platform, including CloudMT and the Checkout.

This update is our Ecommerce September Release, which is scheduled to take place throughout the day on Wednesday 21st September, starting at 08:30am (BST).

***********************
Potential Disruptions:

Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.

You will notice that you cannot access certain pages within Cloud MT for a brief period.

We do not anticipate any lasting disruption as a result of this update.

***********************
The contents of this release have been communicated via email, but you can also read through them in our Release Article:

https://howto.citruslime.com/2026-ecommerce-updates/ecommerce-whats-in-the-september-23rd-2026-update

Should you wish to check whether your site has completed the update, you can do by looking at the version number in the Cloud MT Dashboard, which will be as follows post-update:

Version: [TBC]
Sep 21, 15:45 BST
HOTPATCH SCHEDULED // Cloud Reports - Wednesday 23rd September 2026
Completed - The scheduled maintenance has been completed.
Sep 23, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 12:00 BST
Scheduled - We have scheduled an update to be applied to Cloud Reports on Wednesday 23rd September at 12pm (BST).

This Hotpatch aims to improve performance of the BI Inventory API endpoint.

We do not anticipate any lasting disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Sep 23, 11:19 BST

Sep 22, 2026

No incidents reported.

Sep 21, 2026

MAINTENANCE SCHEDULED // Cloud Reports - Monday 21st September 2026
Completed - The scheduled maintenance has been completed.
Sep 21, 15:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 14:45 BST
Scheduled - We are undertaking scheduled maintenance to Cloud Reports on Monday 21st September, at 14:45 (BST).

This maintenance aims to improve performance on the underlying Reports database, which should in turn help to prevent timeouts on Intelligence.citruslime.com (including the /BI/ API endpoints).

We do not expect any lasting disruption as a result of this maintenance, but Cloud Reports may produce errors for a short period as the maintenance is in progress.

Our Support and Development Teams will remain on hand to ensure it is carried out smoothly.
Sep 21, 14:43 BST
MAINTENANCE SCHEDULED // Cloud Reports - Monday 21st September 2026
Completed - The scheduled maintenance has been completed.
Sep 21, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 12:00 BST
Scheduled - We are undertaking scheduled maintenance to Cloud Reports on Monday 21st September, at 12:00 (BST).

This maintenance aims to improve performance on the underlying Reports database, which should in turn help to prevent timeouts on Intelligence.citruslime.com (including the /BI/ API endpoints).

We do not expect any disruption as a result of this maintenance, but our Support and Development Teams will remain on hand to ensure it is carried out smoothly.
Sep 21, 10:13 BST
HOTPATCH SCHEDULED // Cloud POS - Monday 21st September 2026
Completed - The scheduled maintenance has been completed.
Sep 21, 08:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 07:01 BST
Scheduled - We have scheduled an update to Cloud POS on Monday 21st September at 7am (BST).

This update makes background changes ahead of the upcoming CitrusPay Fee Statements feature. If you'd like to know more about what's in store for this feature, please keep an eye out for our communications around the future launch.

We do not anticipate any disruption, however users will need to log out and back in to the platform once the update has been applied.

Our Support and Development teams will be on hand throughout to ensure this goes smoothly.
Sep 17, 10:57 BST
MAINTENANCE SCHEDULED // eCommerce Infrastructure - Monday 21st September 2026
Completed - The scheduled maintenance has been completed.
Sep 21, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 07:00 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on Monday 21st September at 7am (BST).

This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.

We do not anticipate any lasting downtime as a result of this maintenance, but websites may face a few moments of unavailability as the updates are being applied.

Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Sep 16, 12:41 BST

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

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