All Systems Operational
Uptime over the past 90 days. View historical uptime.
Cloud POS Operational
90 days ago
99.99 % uptime
Today
eCommerce Platform - Standard Operational
90 days ago
100.0 % uptime
Today
eCommerce Platform - Premium Operational
90 days ago
100.0 % uptime
Today
Cloud Reports Operational
90 days ago
99.99 % uptime
Today
Core Network Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
CloudMT Operational
90 days ago
99.99 % uptime
Today
Customer Rewards Operational
Courier Integration Module Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Citrus-Lime Cloud POS
Fetching
Past Incidents
Sep 28, 2022

No incidents reported today.

Sep 27, 2022
RELEASE SCHEDULED // Citrus-Lime Cloud POS - 27th September 2022
Completed - The scheduled maintenance has been completed.
Sep 27, 19:06 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 19:01 BST
Scheduled - We have scheduled a hotpatch, which will take place on Tuesday 27th September 2022, at 19:00. We anticipate that there will be only a couple of minutes of disruption while the hotpatch is deployed.

To read through the contents of the hotpatch, please refer to the release notes that have been communicated via email.
Sep 26, 14:17 BST
Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022
[SCHEDULED] Essential Infrastructure Maintenance - 16th September 2022
Completed - The scheduled maintenance has been completed.
Sep 16, 18:21 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 17:20 BST
Scheduled - We routinely need to carry out maintenance work on our infrastructure and network. This is required to improve our hosting infrastructure to ensure continued high levels of capacity, resilience, reliability, and security.

This work will be carried out between 17:20 and 18:20. Some customers will experience a brief period of downtime for their website and Cloud MT during this window.
Sep 16, 17:19 BST
ISSUE IDENTIFIED // Paymentsense PDQ error
Resolved - This incident has been resolved.
Sep 16, 09:57 BST
Monitoring - We can now confirm that successful transactions are being processed through PDQ's.

We will monitor this closely for a short period until we are satisfied that the matter is definitely closed.
Sep 15, 10:41 BST
Identified - We are aware of an issue with Paymentsense PDQ's, which are showing an error when attempting to process a transaction.

This error is being returned from Paymentsense and we are working with them to understand the issue and gain a timeline for the resolution.
Sep 15, 10:08 BST
Sep 15, 2022
ISSUE IDENTIFIED // Editing Facet Navigation in Cloud MT wiped existing data
Resolved - This incident has been resolved.
Sep 15, 10:03 BST
Update - We have now deployed an update which has resolved this issue.

We will continue to monitor this closely.
Sep 15, 10:03 BST
Investigating - We have identified an issue in Cloud MT, which is only affecting sites that have been updated with today's eCommerce hotpatch.

Editing the Facet Navigation will remove any existing entries.

We are working on a fix for this as a matter of urgency and will provide further updates as soon as they are available.

In the interim, please do not use this area of the system.
Sep 14, 11:08 BST
Sep 14, 2022
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