All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cloud POS Operational
90 days ago
100.0 % uptime
Today
eCommerce Platform - Standard Operational
90 days ago
100.0 % uptime
Today
eCommerce Platform - Premium Operational
90 days ago
100.0 % uptime
Today
Cloud Reports Operational
90 days ago
100.0 % uptime
Today
Core Network Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
CloudMT Operational
90 days ago
100.0 % uptime
Today
Customer Rewards Operational
Courier Integration Module Operational
Ecommerce Checkout Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

RELEASE SCHEDULED // Ecommerce May Release - Wednesday 27th May 2026 May 27, 2026 08:30-14:30 BST

We have scheduled a release to be deployed to the eCommerce platform, including CloudMT and the Checkout.

This update is our Ecommerce May Release, which is scheduled to take place throughout the day on Wednesday the 27th of May, starting at 08:30am (BST).

***********************
Potential Disruptions:

Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.

You may notice that you cannot access certain pages within Cloud MT for a brief period.

We do not anticipate any lasting disruption as a result of this update.

***********************
The contents of this release have been communicated via email, but you can also read through them in our Release Article:

https://howto.citruslime.com/2026-ecommerce-updates/ecommerce-whats-in-the-may-27th-2026-update

Should you wish to check whether your site has completed the update, you can do by looking at the version number in the Cloud MT Dashboard, which will be as follows post-update:

Version: 6.6.9642.16803.
Posted on May 26, 2026 - 11:01 BST
May 26, 2026
HOTPATCH SCHEDULED // Workshop 1 - Tuesday 26th May 2026
Completed - The scheduled maintenance has been completed.
May 26, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 12:30 BST
Scheduled - We have scheduled an update to be applied to Workhop 1.0 today, on Tuesday 26th May, at 12:30pm (BST).

This Hotpatch brings Workshop 1.0 in line with this morning's Cloud POS update.

We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
May 26, 09:16 BST
HOTPATCH SCHEDULED // Cloud POS - Tuesday 26th May 2026
Completed - The scheduled maintenance has been completed.
May 26, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 07:00 BST
Scheduled - We have scheduled an update to be applied to Cloud POS on Tuesday 26th May, at 7am (BST).

This Hotpatch aims to improve the usability of Workshop 2.0 on lower spec devices, introduce the Sales Dashboard link into the Back Office menu, and resolve an issue selecting date/time on various pages in the platform (which is affecting some users currently).

We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
May 22, 19:16 BST
May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026
HOTPATCH SCHEDULED // Workshop Module (1.0) - Thursday 14th May 2026
Completed - The scheduled maintenance has been completed.
May 14, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 12:30 BST
Scheduled - We have scheduled an update to be applied to pos.citruslime.com (Workshop 1) on Thursday 30th April 2026, at 12:30pm (BST).

This Hotpatch makes no change to functionality for retailers.

We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
May 14, 12:29 BST
HOTPATCH SCHEDULED // Cloud POS - Thursday 14th May 2026
Completed - The scheduled maintenance has been completed.
May 14, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 07:00 BST
Scheduled - We have scheduled an update to be applied to Cloud POS on Thursday 14th May at 7am (BST).

This Hotpatch aims to introduce two new features:

- A centralised message hub for managing all SMS contact with customers
- Back Office Sales Dashboard - a summary of daily store activity, eliminating the need to navigate between multiple areas to understand what happened across a day.

We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
May 13, 11:43 BST
May 13, 2026

No incidents reported.

May 12, 2026
HOTPATCH SCHEDULED // Cloud Print Services - Tuesday 12th May 2026
Completed - The scheduled maintenance has been completed.
May 12, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 13:30 BST
Scheduled - We have scheduled an update to be applied to Cloud Print services on Tuesday 12th May at 1:30pm (BST).

This Hotpatch aims to introduce support for a new model of label printer, which replaces the current model. Support for current printers will remain, so there should be no disruption to current users.

We do not anticipate any disruption as a result of this update, as queued jobs will retry once the service comes back up.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
May 12, 13:20 BST
HOTPATCH SCHEDULED // eCommerce Checkout - 12th May 2026
Completed - The scheduled maintenance has been completed.
May 12, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 11:30 BST
Scheduled - We have scheduled an update to be applied the eCommerce Checkout on Tuesday 12th May, at 11:30am (BST).

This update is internal, and makes no changes to checkout functionality for retailers or customers.

We do not anticipate any disruption as a result of this update.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
May 12, 10:53 BST
MAINTENANCE SCHEDULED // eCommerce & POS Proxy Infrastructure
Completed - The scheduled maintenance has been completed.
May 12, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 09:00 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on Tuesday 12th May at 9:00am (BST).

This maintenance aims to apply important updates to the underlying proxy infrastructure for our eCommerce and POS platform.

We do not anticipate any downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
May 11, 09:57 BST
HOTPATCH SCHEDULED // Cloud POS API - 12th May 2026
Completed - The scheduled maintenance has been completed.
May 12, 08:17 BST
Scheduled - We have scheduled an update to be applied to the Cloud POS API today, on Tuesday 12th May, at 08:15-45am (BST).

This Hotpatch makes internal changes only.

We do not anticipate any disruption as a result of this update, but the API platform will be restarted as the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
May 12, 08:17 BST
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