All Systems Operational
Cloud POS
Operational
eCommerce Platform - Standard
Operational
eCommerce Platform - Premium
Operational
Cloud Reports
Operational
Core Network
Operational
API
Operational
CloudMT
Operational
Customer Rewards
Operational
Courier Integration Module
Operational
Ecommerce Checkout
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
RELEASE SCHEDULED // Ecommerce September Release - Wednesday 23rd September 2026 Sep 23, 2026 08:30-17:30 BST
We have scheduled a release to be deployed to the eCommerce platform, including CloudMT and the Checkout.
This update is our Ecommerce September Release, which is scheduled to take place throughout the day on Wednesday 21st September, starting at 08:30am (BST).
***********************
Potential Disruptions:
Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.
You will notice that you cannot access certain pages within Cloud MT for a brief period.
We do not anticipate any lasting disruption as a result of this update.
***********************
The contents of this release have been communicated via email, but you can also read through them in our Release Article:
https://howto.citruslime.com/2026-ecommerce-updates/ecommerce-whats-in-the-september-23rd-2026-update
Should you wish to check whether your site has completed the update, you can do by looking at the version number in the Cloud MT Dashboard, which will be as follows post-update:
Version: [TBC]
Posted on Sep 21, 2026 - 15:45 BST
This update is our Ecommerce September Release, which is scheduled to take place throughout the day on Wednesday 21st September, starting at 08:30am (BST).
***********************
Potential Disruptions:
Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.
You will notice that you cannot access certain pages within Cloud MT for a brief period.
We do not anticipate any lasting disruption as a result of this update.
***********************
The contents of this release have been communicated via email, but you can also read through them in our Release Article:
https://howto.citruslime.com/2026-ecommerce-updates/ecommerce-whats-in-the-september-23rd-2026-update
Should you wish to check whether your site has completed the update, you can do by looking at the version number in the Cloud MT Dashboard, which will be as follows post-update:
Version: [TBC]
Posted on Sep 21, 2026 - 15:45 BST
MAINTENANCE SCHEDULED // eCommerce Infrastructure - Thursday 24th September 2026 Sep 24, 2026 05:00-06:00 BST
We will be undertaking scheduled infrastructure maintenance on Thursday 24th September at 5:00am (BST).
This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.
We do not anticipate any lasting downtime as a result of this maintenance, but websites may face a few moments of unavailability as the updates are being applied.
Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Posted on Sep 16, 2026 - 11:57 BST
This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.
We do not anticipate any lasting downtime as a result of this maintenance, but websites may face a few moments of unavailability as the updates are being applied.
Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Posted on Sep 16, 2026 - 11:57 BST
MAINTENANCE SCHEDULED // Cloud POS & Related Services - Thursday 24th September 2026 Sep 24, 2026 07:00-08:00 BST
We will be undertaking scheduled infrastructure maintenance on Thursday 24th September at 7am (BST).
This maintenance aims to apply important updates to the underlying infrastructure for Cloud POS, Back Office, Workshop, the Cloud POS API, and related services on the platform.
We do not anticipate any downtime as a result of this maintenance.
Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Posted on Sep 16, 2026 - 12:42 BST
This maintenance aims to apply important updates to the underlying infrastructure for Cloud POS, Back Office, Workshop, the Cloud POS API, and related services on the platform.
We do not anticipate any downtime as a result of this maintenance.
Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Posted on Sep 16, 2026 - 12:42 BST
MAINTENANCE SCHEDULED // Cloud POS & Related Services - Sunday 27th September 2026 Sep 27, 2026 06:00-07:00 BST
We will be undertaking scheduled infrastructure maintenance on Sunday 27th September at 6am (BST).
This maintenance aims to apply important updates to the underlying infrastructure for Cloud POS, Back Office, Workshop, the Cloud POS API, and related services on the platform.
We do not anticipate any lasting downtime as a result of this maintenance, but these services are likely to face a few minutes of unavailability as the updates are being applied.
Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Posted on Sep 16, 2026 - 12:02 BST
This maintenance aims to apply important updates to the underlying infrastructure for Cloud POS, Back Office, Workshop, the Cloud POS API, and related services on the platform.
We do not anticipate any lasting downtime as a result of this maintenance, but these services are likely to face a few minutes of unavailability as the updates are being applied.
Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Posted on Sep 16, 2026 - 12:02 BST