All Systems Operational
Cloud POS
Operational
eCommerce Platform - Standard
Operational
eCommerce Platform - Premium
Operational
Cloud Reports
Operational
Core Network
Operational
API
Operational
CloudMT
Operational
Customer Rewards
Operational
Courier Integration Module
Operational
Ecommerce Checkout
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
HOTPATCH SCHEDULED // Cloud POS - Monday 21st September 2026 Sep 21, 2026 07:00-08:00 BST
We have scheduled an update to Cloud POS on Monday 21st September at 7am (BST).
This update makes background changes ahead of the upcoming CitrusPay Fee Statements feature. If you'd like to know more about what's in store for this feature, please keep an eye out for our communications around the future launch.
We do not anticipate any disruption, however users will need to log out and back in to the platform once the update has been applied.
Our Support and Development teams will be on hand throughout to ensure this goes smoothly.
Posted on Sep 17, 2026 - 10:57 BST
This update makes background changes ahead of the upcoming CitrusPay Fee Statements feature. If you'd like to know more about what's in store for this feature, please keep an eye out for our communications around the future launch.
We do not anticipate any disruption, however users will need to log out and back in to the platform once the update has been applied.
Our Support and Development teams will be on hand throughout to ensure this goes smoothly.
Posted on Sep 17, 2026 - 10:57 BST
MAINTENANCE SCHEDULED // eCommerce Infrastructure - Monday 21st September 2026 Sep 21, 2026 07:00-08:00 BST
We will be undertaking scheduled infrastructure maintenance on Monday 21st September at 7am (BST).
This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.
We do not anticipate any lasting downtime as a result of this maintenance, but websites may face a few moments of unavailability as the updates are being applied.
Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Posted on Sep 16, 2026 - 12:41 BST
This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.
We do not anticipate any lasting downtime as a result of this maintenance, but websites may face a few moments of unavailability as the updates are being applied.
Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Posted on Sep 16, 2026 - 12:41 BST
MAINTENANCE SCHEDULED // eCommerce Infrastructure - Thursday 24th September 2026 Sep 24, 2026 05:00-06:00 BST
We will be undertaking scheduled infrastructure maintenance on Thursday 24th September at 5:00am (BST).
This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.
We do not anticipate any lasting downtime as a result of this maintenance, but websites may face a few moments of unavailability as the updates are being applied.
Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Posted on Sep 16, 2026 - 11:57 BST
This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.
We do not anticipate any lasting downtime as a result of this maintenance, but websites may face a few moments of unavailability as the updates are being applied.
Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Posted on Sep 16, 2026 - 11:57 BST
MAINTENANCE SCHEDULED // Cloud POS & Related Services - Thursday 24th September 2026 Sep 24, 2026 07:00-08:00 BST
We will be undertaking scheduled infrastructure maintenance on Thursday 24th September at 7am (BST).
This maintenance aims to apply important updates to the underlying infrastructure for Cloud POS, Back Office, Workshop, the Cloud POS API, and related services on the platform.
We do not anticipate any downtime as a result of this maintenance.
Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Posted on Sep 16, 2026 - 12:42 BST
This maintenance aims to apply important updates to the underlying infrastructure for Cloud POS, Back Office, Workshop, the Cloud POS API, and related services on the platform.
We do not anticipate any downtime as a result of this maintenance.
Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Posted on Sep 16, 2026 - 12:42 BST
MAINTENANCE SCHEDULED // Cloud POS & Related Services - Sunday 27th September 2026 Sep 27, 2026 06:00-07:00 BST
We will be undertaking scheduled infrastructure maintenance on Sunday 27th September at 6am (BST).
This maintenance aims to apply important updates to the underlying infrastructure for Cloud POS, Back Office, Workshop, the Cloud POS API, and related services on the platform.
We do not anticipate any lasting downtime as a result of this maintenance, but these services are likely to face a few minutes of unavailability as the updates are being applied.
Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Posted on Sep 16, 2026 - 12:02 BST
This maintenance aims to apply important updates to the underlying infrastructure for Cloud POS, Back Office, Workshop, the Cloud POS API, and related services on the platform.
We do not anticipate any lasting downtime as a result of this maintenance, but these services are likely to face a few minutes of unavailability as the updates are being applied.
Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Posted on Sep 16, 2026 - 12:02 BST