All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cloud POS Operational
90 days ago
99.96 % uptime
Today
eCommerce Platform - Standard Operational
90 days ago
99.95 % uptime
Today
eCommerce Platform - Premium Operational
90 days ago
99.94 % uptime
Today
Cloud Reports Operational
90 days ago
99.94 % uptime
Today
Core Network Operational
90 days ago
99.95 % uptime
Today
API Operational
90 days ago
99.95 % uptime
Today
CloudMT Operational
90 days ago
99.94 % uptime
Today
Customer Rewards Operational
Courier Integration Module Operational
Ecommerce Checkout Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

HOTPATCH SCHEDULED // Cloud POS (Workshop Module) Update - 10th February 2026 Feb 10, 2026 07:00-08:00 GMT

We have scheduled a hotpatch to be applied to Cloud POS on Tuesday 10th February at 7am (GMT).

This hotpatch makes no changes to Cloud POS or Back Office, but lays groundwork for our future release of Workshop Module 2.0.

We do not expect any disruption as a result of this update, but you may be prompted to log out of Cloud POS and back in following this hotpatch.
Posted on Feb 09, 2026 - 14:40 GMT

MAINTENANCE SCHEDULED // CloudMT - Tuesday 10th February 2026 Feb 10, 2026 09:30-09:45 GMT

We are undertaking scheduled maintenance to CloudMT at this time.

We do not anticipate any disruption as a result of this maintenance, but you may be prompted to log out and back in after the update is complete.
Posted on Feb 09, 2026 - 16:28 GMT
Feb 9, 2026

No incidents reported today.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026
HOTPATCH SCHEDULED // eCommerce Platform Update - 6th February 2026
Completed - The scheduled maintenance has been completed.
Feb 6, 13:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 08:30 GMT
Scheduled - Hello,

We have scheduled an update to be deployed to the eCommerce platform today, Friday, 6th February 2026, starting at 8:30am(GMT).

***********************
Potential Disruptions:

Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.

You will notice that you cannot access certain pages within Cloud MT for a brief period.
Feb 5, 16:48 GMT
Feb 5, 2026
MAINTENANCE SCHEDULED // Essential Checkout Maintenance - 5th February 2026
Completed - The scheduled maintenance has been completed.
Feb 5, 09:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 08:30 GMT
Scheduled - We will be performing essential maintenance on our checkout infrastructure between 8:30 AM and 9:30 AM.

During this one-hour window, we’ll be implementing several updates to the checkout application, applied to both Standard and Premium hosted websites.

We do not expect any downtime as a result of this maintenance, however our Infrastructure Team will be actively monitoring the process and will be ready to address any issues that arise.
Feb 4, 10:30 GMT
Feb 4, 2026
HOTPATCH SCHEDULED // eCommerce Platform Update - 4th February 2026
Completed - The scheduled maintenance has been completed.
Feb 4, 16:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 15:00 GMT
Scheduled - Hello,

We have scheduled an update to be deployed to the eCommerce checkout this afternoon (Wednesday 4th February 2026) at 3pm (GMT).

***********************
Potential Disruptions:

We do not anticipate any disruption as a result of this update, however the team will be monitoring the platform closely, both during the deployment and for a period of time following.

***********************

The Support Team will be on hand for any questions you may encounter about this update.
Feb 4, 13:25 GMT
HOTPATCH SCHEDULED // Cloud POS Update - 4th February 2026
Completed - The scheduled maintenance has been completed.
Feb 4, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 07:00 GMT
Scheduled - We have scheduled a hotpatch to be applied to Cloud POS on Wednesday 4th February at 7am (GMT).

This hotpatch aims to address an issue whereby newly created customers are not added to a transaction.

We do not expect any disruption as a result of this update, but you may be prompted to log out of Cloud POS and back in following this hotpatch.
Feb 3, 17:13 GMT
Feb 3, 2026
HOTPATCH SCHEDULED // eCommerce Platform Update - 3rd February 2026
Completed - The scheduled maintenance has been completed.
Feb 3, 17:11 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 14:30 GMT
Scheduled - Hello,

We have scheduled an update to be deployed to the eCommerce platform today, Tuesday, 3rd February 2026, starting at 2:30pm(GMT).

***********************
Potential Disruptions:

Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.

You will notice that you cannot access certain pages within Cloud MT for a brief period.

***********************
This hotpatch aims to address an issue which has been identified regarding Third Party Tracking, such as Avelon, Salesfire and Microsoft Ads.
Feb 3, 12:22 GMT
RELEASE SCHEDULED // Book My Bike In - Tuesday 3rd February 2026
Completed - The scheduled maintenance has been completed.
Feb 3, 11:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 10:00 GMT
Scheduled - We have scheduled a hotpatch to be applied to Book My Bike In today, Tuesday, 3rd February 2026, at 10 am (GMT).

Following this release, when navigating to BMBI from a retailer’s eCommerce site, the journey will skip straight to the second step and display available workshops.

We do not expect any disruption as a result of this update.
Feb 3, 09:12 GMT
Feb 2, 2026
ISSUE IDENTIFIED // Pending Payments on the Payments Page - 2nd February 2026
Resolved - Our Development Team has confirmed that payment attempts during this period were blocked by the payment provider.

As a result, no pending payments have been successfully captured. Any transactions still showing as pending will be released automatically in line with the payment provider’s standard processing timelines.

If you experience any issues when refunding a web order that was attempted during this timeframe, please contact our Support Team, who will be happy to assist with returning the funds.
Feb 2, 16:36 GMT
Investigating - We are currently investigating reports of a number of pending payments which can be seen on the CloudMT Payments Page.

These look to be payment attempts made between 12:10pm and 12:40pm today (Monday 2nd February 2026).
Feb 2, 14:46 GMT
MAINTENANCE SCHEDULED // Ecommerce Checkout - 2nd February 2026
Completed - The scheduled maintenance has been completed.
Feb 2, 13:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 12:00 GMT
Scheduled - We are undertaking maintenance to our Ecommerce Checkout at this time.

There is no disruption anticipated as a result of this maintenance, but our Infrastructure Team will remain on hand to ensure the work is carried out smoothly.
Feb 2, 08:58 GMT
HOTPATCH SCHEDULED // Cloud POS - Monday 2nd February 2026
Completed - The scheduled maintenance has been completed.
Feb 2, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 07:00 GMT
Scheduled - We have scheduled a hotpatch to be applied to Cloud POS on Monday 2nd of February at 7am (GMT).

The changes being made are all internal.

We do not expect any disruption as a result of this update, but you may be prompted to log out of Cloud POS and back in following this hotpatch.
Jan 31, 13:36 GMT
Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026
ISSUE IDENTIFIED // Issue Adding Items to Stocktakes
Resolved - Monitoring has proved positive and Stock Takes have remained functional.

This issue is now resolved.
Jan 30, 09:48 GMT
Monitoring - This issue has now been resolved by a Cloud POS Hotpatch. We are continuing to monitor this into the afternoon, but testing following the deployment is positive.
Jan 29, 14:28 GMT
Identified - We have identified the cause of this issue and we are working to resolve as quickly as possible.

Our Development Team are now completing maintenance to restore Stock Take functionality.
Jan 29, 11:46 GMT
Investigating - We are currently experiencing an issue where users receive an error when attempting to add items to stocktakes. As a result, stocktakes cannot be progressed as expected on the platform.

Our Development Team is actively investigating and working to resolve this issue as a highest priority. We’ll provide further updates as soon as more information becomes available.
Jan 29, 09:22 GMT
Jan 29, 2026
MAINTENANCE SCHEDULED // Cloud POS - Thursday 29th January 2026
Completed - The scheduled maintenance has been completed.
Jan 29, 14:27 GMT
Update - We will shortly be deploying a Hotpatch to Cloud POS as part of this ongoing maintenance.

Our team will be monitoring carefully throughout the update.
Jan 29, 13:59 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 13:07 GMT
Scheduled - We are currently making some changes to Cloud POS in order to address an ongoing issue with Stock Takes.

Users may experience slower than usual performance of Cloud POS and Back Office during this time. In addition, users will not be able to edit, delete or create a Stock Take whilst this maintenance is ongoing.

If you are experiencing significant delays, please contact our Support Team via Live Chat or Phone.
Jan 29, 13:06 GMT
MAINTENANCE SCHEDULED // Cloud POS - 29th January 2026
Completed - The scheduled maintenance has been completed.
Jan 29, 12:38 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 11:38 GMT
Scheduled - We are currently making some changes to Cloud POS in order to address an ongoing issue with Stock Takes.

Users may experience slower than usual performance of Cloud POS and Back Office during this time. In addition, users will not be able to edit, delete or create a Stock Take whilst this maintenance is ongoing.

If you are experiencing significant delays, please contact our Support Team via Live Chat or Phone.
Jan 29, 11:37 GMT
MAINTENANCE SCHEDULED // eCommerce Checkout
Completed - The scheduled maintenance has been completed.
Jan 29, 10:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 09:30 GMT
Scheduled - We are undertaking maintenance to our Ecommerce Checkout at this time.

There is no disruption anticipated as a result of this maintenance, but our Infrastructure Team will remain on hand to ensure the work is carried out smoothly.
Jan 29, 09:14 GMT
HOTPATCH SCHEDULED // Cloud POS - Thursday 29th January 2026
Completed - The scheduled maintenance has been completed.
Jan 29, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 07:00 GMT
Scheduled - We have scheduled a hotpatch to be applied to Cloud POS on Thursday 29th of January at 7am (GMT).

The changes being made are all internal.

We do not expect any disruption as a result of this update, but you may be prompted to log out of Cloud POS and back in following this hotpatch.
Jan 28, 09:00 GMT
Jan 28, 2026
HOTPATCH SCHEDULED // eCommerce Checkout - Wednesday 28th January 2026
Completed - The scheduled maintenance has been completed.
Jan 28, 14:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 08:30 GMT
Scheduled - Hello,

We have scheduled an update to be deployed to the eCommerce platform tomorrow, Wednesday, 28th of January 2026, starting at 08:30am (GMT).

***********************
Potential Disruptions:

Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.

You will notice that you cannot access certain pages within Cloud MT for a brief period.

Version : 6.6.9523.31549

***********************

The Support Team will be on hand for any questions you may encounter about this update.
Jan 27, 17:02 GMT
Jan 27, 2026
MAINTENANCE SCHEDULED // eCommerce, POS & Related Services - Tuesday 27th January 2026
Completed - The scheduled maintenance has been completed.
Jan 27, 10:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 09:30 GMT
Scheduled - We are undertaking maintenance to eCommercce, Cloud POS, Back Office, and related services at this time.

There is no disruption anticipated as a result of this maintenance.

The Infrastructure Team will remain on hand to ensure the work is carried out smoothly.
Jan 27, 09:17 GMT
Jan 26, 2026

No incidents reported.

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