All Systems Operational
Uptime over the past 90 days. View historical uptime.
Cloud POS
Operational
eCommerce Platform - Standard
Operational
eCommerce Platform - Premium
Operational
Cloud Reports
Operational
Core Network
Operational
API
Operational
CloudMT
Operational
Customer Rewards
Operational
Courier Integration Module
Operational
Ecommerce Checkout
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Nov 12, 2026
No incidents reported today.
Nov 11, 2026
Completed -
The scheduled maintenance has been completed.
Nov 11, 17:41 GMT
Nov 11, 17:41 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 17:16 GMT
Nov 11, 17:16 GMT
Scheduled -
We are currently carrying out scheduled maintenance to CloudMT and Customer Rewards.
Both platforms will be temporarily unavailable while this work is underway.
We’ll provide further updates as maintenance progresses and confirm once both services are back online.
Nov 11, 17:15 GMT
Both platforms will be temporarily unavailable while this work is underway.
We’ll provide further updates as maintenance progresses and confirm once both services are back online.
Nov 11, 17:15 GMT
Completed -
The scheduled maintenance has been completed.
Nov 11, 16:30 GMT
Nov 11, 16:30 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 08:30 GMT
Nov 11, 08:30 GMT
Scheduled -
We have scheduled a release to be deployed to the eCommerce platform, including CloudMT.
This update is our eCommerce November 2026 Release, which is scheduled to take place throughout the day on Wednesday 11th November 2026, starting at 8:30am (GMT).
***********************
Potential Disruptions:
Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.
You will notice that you cannot access certain pages within CloudMT for a brief period.
We do not anticipate any lasting disruption as a result of this update.
***********************
The contents of this release have been communicated via email, but you can also read through them in our Release Article:
https://howto.citruslime.com/en_US/2026-ecommerce-updates/ecommerce-what-s-in-the-november-11th-2026-update
Should you wish to check whether your site has completed the update, you can do so by looking at the version number in the CloudMT Dashboard, which will be as follows post-update:
Version: 6.6.9810.18098
Nov 10, 10:13 GMT
This update is our eCommerce November 2026 Release, which is scheduled to take place throughout the day on Wednesday 11th November 2026, starting at 8:30am (GMT).
***********************
Potential Disruptions:
Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.
You will notice that you cannot access certain pages within CloudMT for a brief period.
We do not anticipate any lasting disruption as a result of this update.
***********************
The contents of this release have been communicated via email, but you can also read through them in our Release Article:
https://howto.citruslime.com/en_US/2026-ecommerce-updates/ecommerce-what-s-in-the-november-11th-2026-update
Should you wish to check whether your site has completed the update, you can do so by looking at the version number in the CloudMT Dashboard, which will be as follows post-update:
Version: 6.6.9810.18098
Nov 10, 10:13 GMT
Nov 10, 2026
Completed -
The scheduled maintenance has been completed.
Nov 10, 17:00 GMT
Nov 10, 17:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 16:30 GMT
Nov 10, 16:30 GMT
Scheduled -
We have scheduled an update to be applied the eCommerce Checkout on Tuesday 10th November, at 4:30pm (GMT).
This update aims to make some changes to background processes in preparation for tomorrow’s Release.
We do not anticipate any disruption as a result of this update.
Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Nov 10, 16:24 GMT
This update aims to make some changes to background processes in preparation for tomorrow’s Release.
We do not anticipate any disruption as a result of this update.
Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Nov 10, 16:24 GMT
Completed -
The scheduled maintenance has been completed.
Nov 10, 14:20 GMT
Nov 10, 14:20 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 13:50 GMT
Nov 10, 13:50 GMT
Scheduled -
We have scheduled an update to be applied the eCommerce Checkout on Tuesday 10th November at 13:50 (GMT).
This update aims to resolve an issue with an individual custom payment method, only affecting one site.
We do not anticipate any disruption as a result of this update.
Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Nov 10, 13:47 GMT
This update aims to resolve an issue with an individual custom payment method, only affecting one site.
We do not anticipate any disruption as a result of this update.
Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Nov 10, 13:47 GMT
Completed -
The scheduled maintenance has been completed.
Nov 10, 11:00 GMT
Nov 10, 11:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 10:30 GMT
Nov 10, 10:30 GMT
Scheduled -
We have scheduled a release to be deployed to the eCommerce Checkout at 10:30am (GMT) today, on Tuesday 10th November 2026.
This update is our Ecommerce November Release. The accompanying website and CloudMT updates are scheduled to take place throughout the day on tomorrow, on Wednesday 11th November, from 08:30am (GMT).
***********************
The contents of this release have been communicated via email, but you can also read through them in our Release Article:
eCommerce // What's in the November 11th 2026 update
https://howto.citruslime.com/en_US/2026-ecommerce-updates/ecommerce-what-s-in-the-november-11th-2026-update
***********************
We do not expect any disruption as a result of this update, but our Support and Development Teams will be on hand to make sure everything goes smoothly.
Nov 10, 09:53 GMT
This update is our Ecommerce November Release. The accompanying website and CloudMT updates are scheduled to take place throughout the day on tomorrow, on Wednesday 11th November, from 08:30am (GMT).
***********************
The contents of this release have been communicated via email, but you can also read through them in our Release Article:
eCommerce // What's in the November 11th 2026 update
https://howto.citruslime.com/en_US/2026-ecommerce-updates/ecommerce-what-s-in-the-november-11th-2026-update
***********************
We do not expect any disruption as a result of this update, but our Support and Development Teams will be on hand to make sure everything goes smoothly.
Nov 10, 09:53 GMT
Nov 9, 2026
No incidents reported.
Nov 8, 2026
No incidents reported.
Nov 7, 2026
No incidents reported.
Nov 6, 2026
Completed -
The scheduled maintenance has been completed.
Nov 6, 08:00 GMT
Nov 6, 08:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 07:00 GMT
Nov 6, 07:00 GMT
Scheduled -
We will be undertaking scheduled infrastructure maintenance on Friday 6th November at 7am (GMT).
This maintenance aims to apply important updates to the underlying proxy infrastructure for our eCommerce and POS platform.
We do not anticipate any downtime as a result of this maintenance.
Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Nov 5, 11:18 GMT
This maintenance aims to apply important updates to the underlying proxy infrastructure for our eCommerce and POS platform.
We do not anticipate any downtime as a result of this maintenance.
Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Nov 5, 11:18 GMT
Nov 5, 2026
Completed -
The scheduled maintenance has been completed.
Nov 5, 08:00 GMT
Nov 5, 08:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 00:00 GMT
Nov 5, 00:00 GMT
Scheduled -
We will be undertaking scheduled infrastructure maintenance to Cloud POS & related services on Thursday 5th November at 00:00 (GMT).*
This maintenance makes important updates to the underlying infrastructure for Cloud POS, Back Office, Workshop, the Cloud POS API, and related services on the platform.
We do not anticipate any downtime as a result of this maintenance, but there is a risk that these services may perform slightly slower than usual during the maintenance window. We apologise for any inconvenience caused by this.
Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
*For other timezones, please see below:
US/CA:
Hawaii (HST): Wednesday 4th November, 2:00pm
Alaska (AKST): Wednesday 4th November, 3:00pm
Pacific (PST): Wednesday 4th November, 4:00pm
Mountain (MST, including Arizona): Wednesday 4th November, 5:00pm
Central (CST): Wednesday 4th November, 6:00pm
Eastern (EST): Wednesday 4th November, 7:00pm
UK/EU:
UK Time (GMT): Thursday 5th November, 12:00am (midnight)
Central European (CET): Thursday 5th November, 1:00am
AU/NZ:
Western Australia (AWST): Thursday 5th November, 8:00am
Queensland (AEST): Thursday 5th November, 10:00am
South Australia (ACDT): Thursday 5th November, 10:30am
NSW, VIC, ACT and TAS (AEDT): Thursday 5th November, 11:00am
New Zealand (NZDT): Thursday 5th November, 1:00pm
Nov 4, 11:35 GMT
This maintenance makes important updates to the underlying infrastructure for Cloud POS, Back Office, Workshop, the Cloud POS API, and related services on the platform.
We do not anticipate any downtime as a result of this maintenance, but there is a risk that these services may perform slightly slower than usual during the maintenance window. We apologise for any inconvenience caused by this.
Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
*For other timezones, please see below:
US/CA:
Hawaii (HST): Wednesday 4th November, 2:00pm
Alaska (AKST): Wednesday 4th November, 3:00pm
Pacific (PST): Wednesday 4th November, 4:00pm
Mountain (MST, including Arizona): Wednesday 4th November, 5:00pm
Central (CST): Wednesday 4th November, 6:00pm
Eastern (EST): Wednesday 4th November, 7:00pm
UK/EU:
UK Time (GMT): Thursday 5th November, 12:00am (midnight)
Central European (CET): Thursday 5th November, 1:00am
AU/NZ:
Western Australia (AWST): Thursday 5th November, 8:00am
Queensland (AEST): Thursday 5th November, 10:00am
South Australia (ACDT): Thursday 5th November, 10:30am
NSW, VIC, ACT and TAS (AEDT): Thursday 5th November, 11:00am
New Zealand (NZDT): Thursday 5th November, 1:00pm
Nov 4, 11:35 GMT
Nov 4, 2026
Resolved -
This incident has been resolved.
Nov 4, 11:01 GMT
Nov 4, 11:01 GMT
Update -
A fix has been implemented and we are monitoring the results.
Nov 4, 10:12 GMT
Nov 4, 10:12 GMT
Monitoring -
Loading speeds have improved across the Back Office.
We are continuing to monitor closely.
Nov 4, 10:09 GMT
We are continuing to monitor closely.
Nov 4, 10:09 GMT
Investigating -
We are currently investigating an issue which is causing timeout errors within the Cloud POS Back Office. This is affecting the loading of:
- Purchase Orders
- Transfers
- Transaction Pages
- Item Cards
This is being investigated as a priority and further updates will be provided in due course.
Nov 4, 09:32 GMT
- Purchase Orders
- Transfers
- Transaction Pages
- Item Cards
This is being investigated as a priority and further updates will be provided in due course.
Nov 4, 09:32 GMT
Completed -
The scheduled maintenance has been completed.
Nov 4, 06:00 GMT
Nov 4, 06:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 05:00 GMT
Nov 4, 05:00 GMT
Scheduled -
We will be undertaking scheduled infrastructure maintenance on Wednesday 4th November at 5am (GMT).
This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.
We do not anticipate any lasting downtime as a result of this maintenance, but websites may face a few moments of unavailability as the updates are being applied.
Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Nov 3, 14:24 GMT
This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.
We do not anticipate any lasting downtime as a result of this maintenance, but websites may face a few moments of unavailability as the updates are being applied.
Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Nov 3, 14:24 GMT
Nov 3, 2026
No incidents reported.
Nov 2, 2026
Completed -
The scheduled maintenance has been completed.
Nov 2, 15:00 GMT
Nov 2, 15:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 14:00 GMT
Nov 2, 14:00 GMT
Scheduled -
We have scheduled an update to be applied to Cloud POS on Monday 2nd November at 2pm (GMT).
This Hotpatch aims to resolve an issue with booking some labels using Royal Mail, fixing an error relating to how Customer Rewards affect the order total (which is important for customs).
We do not anticipate any lasting disruption as a result of this update, but label printing may perform slightly slower as the update is applied.
Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Nov 2, 13:04 GMT
This Hotpatch aims to resolve an issue with booking some labels using Royal Mail, fixing an error relating to how Customer Rewards affect the order total (which is important for customs).
We do not anticipate any lasting disruption as a result of this update, but label printing may perform slightly slower as the update is applied.
Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Nov 2, 13:04 GMT
Completed -
The scheduled maintenance has been completed.
Nov 2, 10:00 GMT
Nov 2, 10:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 09:00 GMT
Nov 2, 09:00 GMT
Scheduled -
We will be undertaking scheduled infrastructure maintenance on Monday 2nd November at 9am (GMT).
This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce checkout platform.
We do not anticipate any lasting downtime as a result of this maintenance, but our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Oct 27, 12:21 GMT
This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce checkout platform.
We do not anticipate any lasting downtime as a result of this maintenance, but our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Oct 27, 12:21 GMT
Nov 1, 2026
Completed -
The scheduled maintenance has been completed.
Nov 1, 08:00 GMT
Nov 1, 08:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 06:00 GMT
Nov 1, 06:00 GMT
Scheduled -
We will be undertaking scheduled infrastructure maintenance on Sunday 1st November at 6am (GMT).
This maintenance aims to apply important updates to the underlying infrastructure for Cloud POS, Back Office, Workshop, the Cloud POS API, and related services on the platform.
We do not anticipate any lasting downtime as a result of this maintenance, but these services are likely to face a few minutes of unavailability as the updates are being applied.
Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Oct 30, 10:00 GMT
This maintenance aims to apply important updates to the underlying infrastructure for Cloud POS, Back Office, Workshop, the Cloud POS API, and related services on the platform.
We do not anticipate any lasting downtime as a result of this maintenance, but these services are likely to face a few minutes of unavailability as the updates are being applied.
Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Oct 30, 10:00 GMT
Oct 31, 2026
No incidents reported.
Oct 30, 2026
Completed -
The scheduled maintenance has been completed.
Oct 30, 10:42 GMT
Oct 30, 10:42 GMT
Update -
Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 30, 10:39 GMT
Oct 30, 10:39 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 10:30 GMT
Oct 30, 10:30 GMT
Scheduled -
We will be undertaking scheduled infrastructure maintenance on Friday 30th October at 10:30am (GMT).
This maintenance aims to apply important updates to the underlying proxy infrastructure for our eCommerce and POS platform.
We do not anticipate any downtime as a result of this maintenance.
Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Oct 30, 09:57 GMT
This maintenance aims to apply important updates to the underlying proxy infrastructure for our eCommerce and POS platform.
We do not anticipate any downtime as a result of this maintenance.
Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Oct 30, 09:57 GMT
Oct 29, 2026
Completed -
The scheduled maintenance has been completed.
Oct 29, 12:30 GMT
Oct 29, 12:30 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 12:00 GMT
Oct 29, 12:00 GMT
Scheduled -
We will be undertaking scheduled infrastructure maintenance on Thursday 29th October at 12pm (GMT).
This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.
We do not anticipate any lasting downtime as a result of this maintenance, but the checkout may face a few moments of unavailability as the updates are being applied.
Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Oct 29, 11:52 GMT
This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.
We do not anticipate any lasting downtime as a result of this maintenance, but the checkout may face a few moments of unavailability as the updates are being applied.
Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Oct 29, 11:52 GMT