All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cloud POS Operational
90 days ago
100.0 % uptime
Today
eCommerce Platform - Standard Operational
90 days ago
100.0 % uptime
Today
eCommerce Platform - Premium Operational
90 days ago
100.0 % uptime
Today
Cloud Reports Operational
90 days ago
100.0 % uptime
Today
Core Network Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
CloudMT Operational
90 days ago
100.0 % uptime
Today
Customer Rewards Operational
Courier Integration Module Operational
Ecommerce Checkout Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 30, 2026
MAINTENANCE SCHEDULED // eCommerce & POS Proxy Infrastructure - Tuesday 30th June 2026
Completed - The scheduled maintenance has been completed.
Jun 30, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 11:00 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on Tuesday 30th June at 9am (BST).

This maintenance aims to apply important updates to the underlying proxy infrastructure for our eCommerce and POS platform.

We do not anticipate any downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Jun 29, 17:15 BST
Jun 29, 2026

No incidents reported.

Jun 28, 2026
MAINTENANCE SCHEDULED // All Services - Sunday 28th June 2026
Completed - The scheduled maintenance has been completed.
Jun 28, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 02:00 BST
Scheduled - We will be carrying out scheduled infrastructure maintenance on Sunday 28 June from 2:00am (BST).

As part of ongoing improvements to our platform infrastructure, we will be installing new network equipment within our datacentre. This work is required to support future enhancements to the resilience and security of our services.

Service Impact

During the maintenance window, a temporary loss of connectivity is expected while network services are transferred to the new infrastructure. As a result, the following services will be unavailable:

- Cloud POS and related services (Workshop, Shipping, API, etc.)
- Cloud Reports
- Standard and Premium eCommerce websites
- CloudMT
- Customer Rewards
- Checkout

We have scheduled a maintenance window of up to 2 hours to complete this work. However, we expect the interruption to be significantly shorter and will restore services as soon as possible.

Our Infrastructure Team will be actively monitoring the work throughout the maintenance period to ensure it is completed safely and efficiently.

We thank you for your understanding while we carry out these essential improvements.
Jun 22, 10:45 BST
Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026

No incidents reported.

Jun 22, 2026
MAINTENANCE SCHEDULED // POS Infrastructure - Monday 22nd June 2026
Completed - The scheduled maintenance has been completed.
Jun 22, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 07:00 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on Monday 22nd June at 7am (BST).

This maintenance aims to apply important updates to the underlying proxy infrastructure for our POS platform.

We do not anticipate any downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Jun 15, 09:06 BST
Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026
ISSUE IDENTIFIED // Checkout unavailable & errors tendering Web Orders - 18th June 2026
Postmortem - Read details
Jun 19, 11:36 BST
Resolved - This incident has been resolved.
Jun 19, 11:29 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 18, 11:01 BST
Investigating - We are currently investigating an issue affecting the tendering of eCommerce orders in Cloud POS.

We are also investigating a potential issue affecting the placement of orders on eCommerce websites.

This is our highest priority. We will provide an update as soon as possible.
Jun 18, 10:41 BST
Jun 18, 2026
ISSUE IDENTIFIED // Issues printing courier labels for Royal Mail & Parcelforce - 18th June 2026
Resolved - This issue has now been resolved and label printing has remained stable.
Jun 18, 12:18 BST
Monitoring - We are continuing to monitor this issue.

At present, the ability to generate Courier Labels remains stable, however our third-party integration provider continues to report intermittent issues.
Jun 18, 11:17 BST
Investigating - We have been made aware of an issue affecting label printing for some of our users for Parcelforce and Royal Mail, caused by a problem with our third-party courier integration provider.

We will provide further updates as soon as we have more information.

In the meantime, we recommend generating labels directly through the Courier Portal to ensure your shipping deadlines are met.
Jun 18, 10:38 BST
MAINTENANCE SCHEDULED // eCommerce & POS Proxy Infrastructure - Thursday 18th June 2026
Completed - The scheduled maintenance has been completed.
Jun 18, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 09:00 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on Thursday 18th June at 9am (BST).

This maintenance aims to apply important updates to the underlying proxy infrastructure for our eCommerce and POS platform.

We do not anticipate any downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Jun 16, 17:24 BST
Jun 17, 2026
HOTPATCH SCHEDULED // Customer Rewards - Wednesday 17th June 2026
Completed - The scheduled maintenance has been completed.
Jun 17, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 09:30 BST
Scheduled - We have scheduled an update to be applied to Customer Rewards on Wednesday 17th June 2026 at 9:30am (BST).

This Hotpatch aims to fix two minor issues with Rewards passes in Apple Wallet, and makes internal changes to language localisation.

We do not anticipate any disruption as a result of this update.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Jun 16, 16:10 BST
HOTPATCH SCHEDULED // Cloud POS - Wednesday 17th June 2026
Completed - The scheduled maintenance has been completed.
Jun 17, 07:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 07:00 BST
Scheduled - We have scheduled an update to be applied to Cloud POS on Wednesday 17th June at 7am (BST).

This Hotpatch aims to resolve an issue with using calendar date selectors in the Back Office which continues to occur for a small number of retailers,

We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Jun 16, 15:29 BST
Jun 16, 2026
ISSUE IDENTIFIED // Timeout Errors in Back Office - Tuesday 16th June 2026
Resolved - This incident has been resolved.
Jun 16, 11:09 BST
Monitoring - We are investigating an issue that caused some retailers to experience intermittent timeout errors in Back Office earlier this morning, including during Purchase Order creation and when loading Picklists.

The errors have now subsided, and we believe we have identified the underlying cause.

We will continue to monitor the situation and implement measures to prevent similar issues from occurring in the future.
Jun 16, 08:45 BST
MAINTENANCE SCHEDULED // eCommerce Infrastructure - Tuesday 16th June 2026
Completed - The scheduled maintenance has been completed.
Jun 16, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 07:00 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on Tuesday 16th June at 7am (BST).

This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.

We do not anticipate any downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Jun 15, 09:05 BST
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