ISSUE IDENTIFIED // CloudPOS Slow Down
Monitoring - We have deployed a fix for the slowness experienced and will continue to monitor this throughout the day.
Nov 28, 2022 - 10:25 GMT
Update - We are currently deploying an update to CloudPOS which we expect to resolve the slowness experienced by users. You should experiencing no downtime during this update period.
Nov 28, 2022 - 10:12 GMT
Identified - The cause of the slowness has been identified and our CloudPOS Development Team are looking to implement and deploy a fix for this as soon as possible.
Nov 28, 2022 - 09:54 GMT
Investigating - We are aware of an issue whereby users are experiencing slowness after clicking the Complete Transaction button in CloudPOS. This is affecting all transaction types.

This is being investigated at highest priority.
Nov 28, 2022 - 09:51 GMT
Uptime over the past 90 days. View historical uptime.
Cloud POS Operational
90 days ago
100.0 % uptime
Today
eCommerce Platform - Standard Operational
90 days ago
99.95 % uptime
Today
eCommerce Platform - Premium Operational
90 days ago
100.0 % uptime
Today
Cloud Reports Operational
90 days ago
100.0 % uptime
Today
Core Network Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
CloudMT Operational
90 days ago
100.0 % uptime
Today
Customer Rewards Operational
Courier Integration Module Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Citrus-Lime Cloud POS
Fetching
Past Incidents
Nov 29, 2022
RELEASE SCHEDULED // eCommerce - 29th November 2022
Completed - The scheduled maintenance has been completed.
Nov 29, 17:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 09:00 GMT
Scheduled - We will be updating the eCommerce platform on Tuesday 29th November. This will address a couple of issues that are present currently.

Please allow a short period of disruption while your site updates - A message will be displayed on the front end confirming that the site is being updated.
Nov 23, 10:59 GMT
Nov 28, 2022

Unresolved incident: ISSUE IDENTIFIED // CloudPOS Slow Down.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022
ISSUE IDENTIFIED // Missing attributes will cause an error 500
Resolved - This incident has been resolved.
Nov 22, 10:39 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 16:20 GMT
Investigating - We are currently aware of an issue across the eCommerce platform, whereby if an item has no attributes, any pages that include that item will produce an error 500.

This is being treated as a top-priority issue and is currently being investigated by our Development Team. As soon as a fix is available, we will update this post to confirm.
Nov 17, 10:03 GMT
Nov 21, 2022
RELEASE SCHEDULED // Cloud POS Hotpatch - 21st November 2022
Resolved - We have scheduled a hotpatch, which will take place on Monday 21st November 2022, at 19:30. We anticipate that there will be only a couple of minutes of disruption while the hotpatch is deployed.

To read through the contents of the hotpatch, please refer to the release notes that have been communicated via email.
Nov 21, 19:30 GMT
MAINTENANCE SCHEDULED // Cloud POS - 21st November 2022
Resolved - We will be conducting maintenance on Cloud POS on Monday 21st November 2022.

This work will begin at 18:30 and should take no longer than one hour. You may experience a slight disruption to standard service throughout this period.
Nov 21, 18:30 GMT
Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022
Nov 16, 2022
ISSUE IDENTIFIED // Delays in Web Orders downloading to CloudPOS
Resolved - This issue has now been resolved and orders will begin to download to CloudPOS within the expected time frame. The back log of orders which have not yet downloaded will begin to appear in CloudPOS.
Nov 16, 12:11 GMT
Investigating - We are currently experiencing delays with Web Orders downloading to CloudPOS. This is being investigated by our Infrastructure Team.
Nov 16, 11:23 GMT
ISSUE REPORT // Cloud POS Outage - 15th November 2022
Resolved - Following some maintenance on CloudPOS yesterday evening, this issue has now been resolved.
Nov 16, 11:22 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 16:27 GMT
Identified - We are currently updating CloudPOS in order to resolve the root cause of the downtime experienced by some users earlier today.

Some users may experience a short period of downtime whilst this work is completed.
Nov 15, 15:25 GMT
Monitoring - There has been an issue with Cloud POS that occurred this afternoon. Some users will have experienced a short outage, which lasted a couple of minutes. All services have now been restored.

Investigations are underway to understand the cause.
Nov 15, 14:51 GMT
Nov 15, 2022
MAINTENANCE SCHEDULED // Essential Platform Maintenance
Completed - The scheduled maintenance has been completed.
Nov 15, 19:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 18:30 GMT
Scheduled - We routinely need to carry out maintenance work on our infrastructure and network. This is required to improve our hosting infrastructure to ensure continued high levels of capacity, resilience, reliability, and security.

This work will be carried out between 18:30 and 19:30 this evening and some users may experience brief downtime within CloudPOS.
Nov 15, 16:58 GMT
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