All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cloud POS Operational
90 days ago
100.0 % uptime
Today
eCommerce Platform - Standard Operational
90 days ago
100.0 % uptime
Today
eCommerce Platform - Premium Operational
90 days ago
100.0 % uptime
Today
Cloud Reports Operational
90 days ago
100.0 % uptime
Today
Core Network Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
CloudMT Operational
90 days ago
100.0 % uptime
Today
Customer Rewards Operational
Courier Integration Module Operational
Ecommerce Checkout Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

HOTPATCH SCHEDULED // Courier Integration Module - Tuesday 7th April 2026 Apr 7, 2026 08:00-09:00 BST

We have scheduled an update to the Courier Module for Tuesday 7th April 2026 at 8:30am (UTC).

This update aims to introduce additional services for our Royal Mail Sapient Integration.

We do not expect any downtime as a result of this update.
Posted on Apr 02, 2026 - 17:05 BST

MAINTENANCE SCHEDULED // POS & Ecommerce Infrastucture - 7th April 2026 Apr 7, 2026 09:00-10:00 BST

We have scheduled an update to be applied to our POS and eCommerce infrastructure on Tuesday 7th April at 9am (GMT).

This update is internal only – it introduces no change to functionality.

We do not anticipate any disruption as a result of this maintenance, but we will remain on hand to ensure the maintenance is carried out smoothly.
Posted on Apr 02, 2026 - 16:44 BST
Apr 2, 2026

No incidents reported today.

Apr 1, 2026
ISSUE IDENTIFIED // Slow-downs in Back Office and Point of Sale - 31st March 2026
Resolved - This issue has now been resolved; monitoring has shown a stable platform since changes were implemented yesterday afternoon.

We will continue to monitor in our standard capacity.
Apr 1, 10:24 BST
Monitoring - The Development Team have made some changes to optimise performance and we are now monitoring the platform closely.
Mar 31, 17:05 BST
Identified - We are currently experiencing issues affecting Back Office and Cloud POS.

Our development team have identified this as a priority and are actively investigating the root cause. We will provide a further update as soon as possible.
Mar 31, 15:15 BST
Update - The platform has stabilised and performance has returned to normal levels.

Our team will continue monitoring throughout the afternoon to ensure everything remains on track.
Mar 31, 14:20 BST
Monitoring - We are aware of speed issues which are intermittently affecting certain areas of the Back Office and Point of Sale including, but not limited to:
- Stock takes
- Recalling Orders
- Loading a picklist

We are actively investigating and monitoring this situation to understand the cause. Further updates will be provided in due course.
Mar 31, 12:15 BST
Mar 31, 2026
HOTPATCH SCHEDULED // eCommerce Platform - Tuesday 31st March 2026
Completed - The scheduled maintenance has been completed.
Mar 31, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 09:00 BST
Scheduled - We have scheduled a release to be deployed to the eCommerce platform, including the Checkout, which is scheduled to take place throughout the day on Tuesday 31st March 2026, starting at 9am (GMT).

***********************
Potential Disruptions:

Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.

We do not anticipate any lasting disruption as a result of this update.
Mar 30, 11:15 BST
HOTPATCH SCHEDULED // CloudPOS - 31st March 2026
Completed - The scheduled maintenance has been completed.
Mar 31, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 07:00 BST
Scheduled - We have scheduled an update to be applied to Cloud POS on Tuesday 31st March at 7am (GMT).

This is to introduce background functionality for our Belgian retailers.

We do not anticipate any disruption as a result of this update, but our Development Team will remain on hand to ensure this update is carried off smoothly.
Mar 30, 16:48 BST
Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026
HOTPATCH SCHEDULED // eCommerce Checkout - Friday 27th March 2026
Completed - The scheduled maintenance has been completed.
Mar 27, 16:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 15:30 GMT
Scheduled - We have scheduled an update to be applied to the Ecommerce Checkout today, on Friday 27th March 2026, 15:30 (GMT).

We do not anticipate any disruption as a result of this update, but we will remain on hand to ensure it is carried off smoothly.
Mar 27, 15:28 GMT
MAINTENANCE SCHEDULED // eCommerce Platform - 27th March 2026
Completed - The scheduled maintenance has been completed.
Mar 27, 12:15 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 12:00 GMT
Scheduled - We will be completing minor maintenance on the eCommerce platform today at 12pm (GMT).

We do not anticipate any downtime as a result of this maintenance.
Mar 27, 11:04 GMT
Mar 26, 2026
MAINTENANCE SCHEDULED // Premium eCommerce Images - Thursday 26th March 2026
Completed - The scheduled maintenance has been completed.
Mar 26, 11:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 10:30 GMT
Scheduled - We are undertaking scheduled maintenance to Premium eCommerce website image infrastructure on Thursday 26th March, at 10:30am (GMT).

We do not anticipate any disruption as a result of this maintenance, but our Infrastructure and Support Teams will remain on hand to ensure the maintenance is carried out smoothly.
Mar 25, 11:46 GMT
MAINTENANCE SCHEDULED // POS & Ecommerce Infrastructure - Thursday 26th March 2026
Completed - The scheduled maintenance has been completed.
Mar 26, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 09:00 GMT
Scheduled - We have scheduled an update to be applied to our POS and eCommerce infrastructure on Thursday the 26th of March at 9am (GMT).

This update is internal only – it introduces no change to functionality.

We do not anticipate any disruption as a result of this maintenance, but we will remain on hand to ensure the maintenance is carried out smoothly.
Mar 25, 11:53 GMT
Mar 25, 2026
HOTPATCH SCHEDULED // Ecommerce Checkout - Wednesday 25th March 2026
Completed - The scheduled maintenance has been completed.
Mar 25, 15:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 15:00 GMT
Scheduled - We have scheduled an update to be applied to the Ecommerce Checkout today, on Wednesday 25th March, 3pm (GMT).

This update introduce a further fix relating to the new Apple Wallet Orders feature.

We do not anticipate any disruption as a result of this update, but we will remain on hand to ensure it is carried off smoothly.
Mar 25, 12:12 GMT
HOTPATCH SCHEDULED // Ecommerce Checkout - Wednesday 25th March 2026
Completed - The scheduled maintenance has been completed.
Mar 25, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 09:30 GMT
Scheduled - We have scheduled an update to be applied to the Ecommerce Checkout today, on Wednesday 25th March, 09:30am (GMT).

This update introduces some fixes relating to the new Apple Wallet Orders feature.

We do not anticipate any disruption as a result of this update, but we will remain on hand to ensure it is carried off smoothly.
Mar 25, 09:08 GMT
Mar 24, 2026
MAINTENANCE SCHEDULED // Standard eCommerce Images - Tuesday 24th March 2026
Completed - The scheduled maintenance has been completed.
Mar 24, 13:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 12:00 GMT
Scheduled - We are undertaking scheduled maintenance to Standard eCommerce website image infrastructure today, on Wednesday 24th March, at 12pm (GMT).

We do not anticipate any disruption as a result of this maintenance, but our Infrastructure and Support Teams will remain on hand to ensure the maintenance is carried out smoothly.
Mar 24, 09:08 GMT
Mar 23, 2026
MAINTENANCE SCHEDULED // WordPress Blog Platform Maintenance - Monday 23rd March
Completed - The scheduled maintenance has been completed.
Mar 23, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 09:00 GMT
Scheduled - We have scheduled infrastructure updates to be undertaken on the eCommerce WordPress blogs on Monday the 23rd of March 2026, at 09:00am (GMT).

We will be upgrading our version of WordPress to the latest available version.

Our Support, Infrastructure and Design Teams will remain on hand to ensure this is carried out smoothly.
Mar 20, 10:31 GMT
HOTPATCH SCHEDULED // Cloud POS - Monday 23rd March 2026
Completed - The scheduled maintenance has been completed.
Mar 23, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 07:00 GMT
Scheduled - We have scheduled an update to be applied to Cloud POS on Monday 23rd March at 7am (GMT).

This update makes changes to some European translations. There are no other changes to the platform being introduced.

We do not anticipate any disruption as a result of this update, but our Development Team will remain on hand to ensure this update is carried off smoothly.
Mar 20, 13:16 GMT
Mar 22, 2026
ESSENTIAL PLATFORM MAINTENANCE // Cloud POS & related services - Sunday 22nd March 2026
Completed - The scheduled maintenance has been completed.
Mar 22, 07:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 07:00 GMT
Scheduled - We are undertaking essential platform maintenance to our underlying infrastructure during this time.

During this window, our services (Cloud POS, Back Office, Workshop, API, related services) may become unavailable for a few minutes as updates are being applied.

We do not anticipate disruption to Cloud POS services for longer than ~5 minutes.

Our Infrastructure Team will be available should any problems arise during this time.
Mar 19, 11:34 GMT
Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

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