All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cloud POS Operational
eCommerce Platform - Standard Operational
eCommerce Platform - Premium Operational
Cloud Reports Operational
Core Network Operational
API Operational
CloudMT Operational
Customer Rewards Operational
Courier Integration Module Operational
Ecommerce Checkout Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

MAINTENANCE SCHEDULED // Cloud POS & Related Services - Wednesday 14th October 2026 Oct 14, 2026 07:00-08:00 BST

We will be undertaking scheduled infrastructure maintenance on Wednesday 14th October at 7am (BST).

This maintenance aims to apply important updates to the underlying infrastructure for Cloud POS, Back Office, Workshop, the Cloud POS API, and related services on the platform.

We do not anticipate any disruption as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Posted on Oct 09, 2026 - 08:58 BST

UPDATE SCHEDULED // // eCommerce Platform & eCommerce Checkout - Wednesday 14th October 2026 Oct 14, 2026 08:30-13:30 BST

We have scheduled an update to be deployed to websites on the eCommerce platform on Wednesday 14th October 2026, starting at 8:30am (BST). Websites will be updated in turn from this time.

The update will focus on changes to the underlying structure of the eCommerce platform. Retailers will not see any changes to the appearance or functionality of their websites as a result.

Potential disruption
Your website may be unavailable for a few moments whilst the update is applied. When this happens, a user-friendly message will be displayed to let your customers know.

We do not anticipate any lasting disruption as a result of this update.

We will also be applying an accompanying update to the eCommerce Checkout at 12:00pm (BST). We do not expect any downtime as a result of this update.

Our Support and Development Teams will remain on hand to make sure this update is completed smoothly.
Posted on Oct 13, 2026 - 17:31 BST

Oct 13, 2026

HOTPATCH SCHEDULED // Courier Module - 13th October 2026
Resolved - This update has been completed.
Oct 13, 08:55 BST
Investigating - We have scheduled an update to be applied to the Courier Module on 13th October 2026, at 08:30 BST.

This Hotpatch aims to complete some preparation work for EU PIDs changes.

We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Oct 13, 08:27 BST

Oct 12, 2026

UPDATE SCHEDULED // eCommerce Checkout - Monday 12th October 2026
Completed - The scheduled maintenance has been completed.
Oct 12, 09:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 08:30 BST
Scheduled - We have scheduled an update to be applied the eCommerce Checkout on Monday 12th October at 8:30am (BST).

This update makes changes to some of the background processes involved in payment processing by the CitrusPay gateway for US retailers only.

There will be no visual change to the flow or functionality of the checkout for shoppers, and we do not anticipate any disruption as a result of this update.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Oct 9, 16:12 BST
MAINTENANCE SCHEDULED // eCommerce Infrastructure - Monday 12th October 2026
Completed - The scheduled maintenance has been completed.
Oct 12, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 07:00 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on Monday 12th October at 7am (BST).

This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.

We do not anticipate any lasting downtime as a result of this maintenance, but websites may face a few moments of unavailability as the updates are being applied.

Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Oct 9, 08:57 BST

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

MAINTENANCE SCHEDULED // eCommerce Checkout - Monday 5th October 2026
Completed - The scheduled maintenance has been completed.
Oct 5, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 09:00 BST
Scheduled - We will be undertaking scheduled infrastructure maintenance on Monday 5th October at 09:00 (BST).

This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce Checkout.

We do not anticipate any lasting downtime as a result of this maintenance.

Our Infrastructure Team will remain on hand to ensure this maintenance is carried out smoothly.
Sep 28, 12:43 BST

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

HOTPATCH SCHEDULED // eCommerce Checkout - Wednesday 30th September 2026
Completed - The scheduled maintenance has been completed.
Sep 30, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 14:00 BST
Scheduled - We have scheduled an update to be applied the eCommerce Checkout on Wednesday 30th September at 2pm (BST).

This update makes internal-only changes to Google Ads tracking - it makes no functional changes for customers or retailers using the checkout.

We do not anticipate any disruption as a result of this update.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Sep 30, 12:56 BST
ISSUE IDENTIFIED // Emails not delivering when sent from Cloud POS & related platforms - 30th September 2026
Resolved - The third party provider has confirmed that this incident has now been resolved. We can see emails are succeeding when sent through POS and eCommerce.

It is recommended that any important emails sent in the following time-frame are re-sent manually:
10:56am (BST) - 12:21pm (BST).

If you would like guidance on how to re-send any Order Confirmation or eReceipt emails, please contact the Support Team via Live Chat and we'd be happy to help.
Sep 30, 12:50 BST
Investigating - We have identified an issue that is stopping emails sent from Cloud POS and related platforms from being delivered. This may affect emailed receipts, PDF documents and other system-generated emails.

The problem appears to be a DNS issue affecting our connection to our third-party mail provider. Our team is actively investigating and doing everything we can to restore normal email delivery as quickly as possible.

All other Cloud POS functions are unaffected, and you can continue trading as normal. We will confirm if emails need to be re-sent once the issue has been resolved.

We appreciate your patience whilst we work on this issue, and we will post further updates here as soon as we have them.
Sep 30, 12:26 BST

Sep 29, 2026

UPDATE SCHEDULED // Cloud Reports - Tuesday 29th September 2026
Completed - The scheduled maintenance has been completed.
Sep 29, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 14:00 BST
Update - Good news - a release article is available for today's update!

You can view the full details of the update here:
Cloud Reports // Update 29th September 2026 // https://howto.citruslime.com/cloud-reports-updates-2026/cloud-reports-update-29th-september-2026

If you have any questions about the contents of this update, please feel free to contact the Citrus-Lime Support Team via Live Chat or telephone as usual.
Sep 29, 11:44 BST
Scheduled - We have scheduled an update to be applied to Cloud Reports on Tuesday 29th September at 2pm (BST).

This Update aims to:
- Introduce a new Serviced Items report
- Make loyalty points inclusion/exclusion configurable on the Empire & Store Dashboard
- Add order-by options to the Data Export API to match the External API
- Resolve an issue where the Workshop Performance Report returned 0 when All Stores was selected

& other internal changes.

For further details, please see our Release Article: Cloud Reports // Update 29th September 2026 // https://howto.citruslime.com/cloud-reports-updates-2026/cloud-reports-update-29th-september-2026

We do not anticipate any disruption as a result of this update, but users will be required to log out and back in to the platform after the update is applied.

Our Support and Development Teams will remain on hand to ensure this update is completed smoothly.
Sep 28, 13:01 BST
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