All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cloud POS Operational
90 days ago
100.0 % uptime
Today
eCommerce Platform - Standard Operational
90 days ago
100.0 % uptime
Today
eCommerce Platform - Premium Operational
90 days ago
100.0 % uptime
Today
Cloud Reports Operational
90 days ago
100.0 % uptime
Today
Core Network Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
CloudMT Operational
90 days ago
100.0 % uptime
Today
Customer Rewards Operational
Courier Integration Module Operational
Ecommerce Checkout Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

RELEASE SCHEDULED // Cloud POS April Release - 13th April 2026 Apr 13, 2026 19:00-20:00 BST

On Monday 13th April, we will be deploying the April 2026 Cloud POS release. This Release updates Cloud POS and the Cloud POS API.

The update is scheduled for 7pm (BST).

Disruption will be minimal, with users being required to log out and log back in again after the Release.

The contents of this release have been communicated via email, but you can also see details in the following release notes:

Cloud POS // What's in the April 2026 release? // https://howto.citruslime.com/2026/cloud-pos-whats-in-the-april-2026-release

Our Development and Support Teams will be on hand to ensure the Release is completed smoothly.

The Support Team are happy to help with any questions you may have about this Release.
Posted on Apr 09, 2026 - 10:58 BST
Apr 11, 2026

No incidents reported today.

Apr 10, 2026

No incidents reported.

Apr 9, 2026
MAINTENANCE SCHEDULED // eCommerce Platform - 9th April 2026
Completed - The scheduled maintenance has been completed.
Apr 9, 06:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 06:00 BST
Scheduled - We will be completing minor maintenance on the eCommerce platform tomorrow, on Thursday the 9th of April 2026, at 06:00am (BST).

This maintenance aims to apply important updates to the underlying infrastructure for our eCommerce platform.

We do not anticipate any downtime as a result of this maintenance, but out Infrastructure Team will remain on hand to ensure it is carried out smoothly.
Apr 8, 13:04 BST
Apr 8, 2026

No incidents reported.

Apr 7, 2026
HOTPATCH SCHEDULED // Cloud POS - 7th April 2026
Resolved - An update was applied to Cloud POS on Tuesday 7th April 2026, at 1:30pm (UK Time)

Retailers may have been prompted to sign out and back in once the update had completed.
Apr 7, 13:30 BST
MAINTENANCE SCHEDULED // POS & Ecommerce Infrastucture - 7th April 2026
Completed - The scheduled maintenance has been completed.
Apr 7, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 09:00 BST
Scheduled - We have scheduled an update to be applied to our POS and eCommerce infrastructure on Tuesday 7th April at 9am (GMT).

This update is internal only – it introduces no change to functionality.

We do not anticipate any disruption as a result of this maintenance, but we will remain on hand to ensure the maintenance is carried out smoothly.
Apr 2, 16:44 BST
HOTPATCH SCHEDULED // Courier Integration Module - Tuesday 7th April 2026
Completed - The scheduled maintenance has been completed.
Apr 7, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 08:00 BST
Scheduled - We have scheduled an update to the Courier Module for Tuesday 7th April 2026 at 8:30am (UTC).

This update aims to introduce additional services for our Royal Mail Sapient Integration.

We do not expect any downtime as a result of this update.
Apr 2, 17:05 BST
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026
ISSUE IDENTIFIED // Slow-downs in Back Office and Point of Sale - 31st March 2026
Resolved - This issue has now been resolved; monitoring has shown a stable platform since changes were implemented yesterday afternoon.

We will continue to monitor in our standard capacity.
Apr 1, 10:24 BST
Monitoring - The Development Team have made some changes to optimise performance and we are now monitoring the platform closely.
Mar 31, 17:05 BST
Identified - We are currently experiencing issues affecting Back Office and Cloud POS.

Our development team have identified this as a priority and are actively investigating the root cause. We will provide a further update as soon as possible.
Mar 31, 15:15 BST
Update - The platform has stabilised and performance has returned to normal levels.

Our team will continue monitoring throughout the afternoon to ensure everything remains on track.
Mar 31, 14:20 BST
Monitoring - We are aware of speed issues which are intermittently affecting certain areas of the Back Office and Point of Sale including, but not limited to:
- Stock takes
- Recalling Orders
- Loading a picklist

We are actively investigating and monitoring this situation to understand the cause. Further updates will be provided in due course.
Mar 31, 12:15 BST
Mar 31, 2026
HOTPATCH SCHEDULED // eCommerce Platform - Tuesday 31st March 2026
Completed - The scheduled maintenance has been completed.
Mar 31, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 09:00 BST
Scheduled - We have scheduled a release to be deployed to the eCommerce platform, including the Checkout, which is scheduled to take place throughout the day on Tuesday 31st March 2026, starting at 9am (GMT).

***********************
Potential Disruptions:

Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.

We do not anticipate any lasting disruption as a result of this update.
Mar 30, 11:15 BST
HOTPATCH SCHEDULED // CloudPOS - 31st March 2026
Completed - The scheduled maintenance has been completed.
Mar 31, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 07:00 BST
Scheduled - We have scheduled an update to be applied to Cloud POS on Tuesday 31st March at 7am (GMT).

This is to introduce background functionality for our Belgian retailers.

We do not anticipate any disruption as a result of this update, but our Development Team will remain on hand to ensure this update is carried off smoothly.
Mar 30, 16:48 BST
Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

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