Monitoring - We have deployed a fix for the slowness experienced and will continue to monitor this throughout the day.
Nov 28, 2022 - 10:25 GMT
Update - We are currently deploying an update to CloudPOS which we expect to resolve the slowness experienced by users. You should experiencing no downtime during this update period.
Nov 28, 2022 - 10:12 GMT
Identified - The cause of the slowness has been identified and our CloudPOS Development Team are looking to implement and deploy a fix for this as soon as possible.
Nov 28, 2022 - 09:54 GMT
Investigating - We are aware of an issue whereby users are experiencing slowness after clicking the Complete Transaction button in CloudPOS. This is affecting all transaction types.
This is being investigated at highest priority.
Nov 28, 2022 - 09:51 GMT
We have scheduled a hotpatch, which will take place on Monday 21st November 2022, at 19:30. We anticipate that there will be only a couple of minutes of disruption while the hotpatch is deployed.
To read through the contents of the hotpatch, please refer to the release notes that have been communicated via email.
Nov 21, 19:30 GMT
This issue has now been resolved and orders will begin to download to CloudPOS within the expected time frame. The back log of orders which have not yet downloaded will begin to appear in CloudPOS.
Nov 16, 12:11 GMT
We are currently experiencing delays with Web Orders downloading to CloudPOS. This is being investigated by our Infrastructure Team.
Nov 16, 11:23 GMT
Following some maintenance on CloudPOS yesterday evening, this issue has now been resolved.
Nov 16, 11:22 GMT
A fix has been implemented and we are monitoring the results.
Nov 15, 16:27 GMT
We are currently updating CloudPOS in order to resolve the root cause of the downtime experienced by some users earlier today.
Some users may experience a short period of downtime whilst this work is completed.
Nov 15, 15:25 GMT
There has been an issue with Cloud POS that occurred this afternoon. Some users will have experienced a short outage, which lasted a couple of minutes. All services have now been restored.
Investigations are underway to understand the cause.
Nov 15, 14:51 GMT
The scheduled maintenance has been completed.
Nov 15, 19:30 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 18:30 GMT
We routinely need to carry out maintenance work on our infrastructure and network. This is required to improve our hosting infrastructure to ensure continued high levels of capacity, resilience, reliability, and security.
This work will be carried out between 18:30 and 19:30 this evening and some users may experience brief downtime within CloudPOS.
Nov 15, 16:58 GMT