Live Chat service seems to be fully operational. However, we will continue to monitor the service to ensure there are no further interruptions.
Thank you for your patience.
Posted Oct 09, 2025 - 10:54 BST
Identified
We have identified that the issue appears to originate from our service provider, Microsoft. When attempting to initiate a Live Chat, the connection was timing out.
In the last few minutes, we’ve observed signs of recovery, with chats now starting to connect successfully.
We continue to monitor Microsoft’s service status closely and will provide further updates as needed. In the meantime, if you experience ongoing issues with Live Chat, please contact us by phone.
Posted Oct 09, 2025 - 10:04 BST
Investigating
We are currently experiencing an issue with Live Chat, which is unavailable from both Cloud POS and Cloud MT. Our team is investigating this as a highest priority and working to restore access as quickly as possible.
In the meantime, please reach out to us via phone if you need assistance.
We will provide an update as soon as more information becomes available.
Posted Oct 09, 2025 - 09:53 BST
This incident affected: Cloud POS, eCommerce Platform - Standard, and eCommerce Platform - Premium.