Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 28, 2026 - 02:00 BST
Scheduled
We will be carrying out scheduled infrastructure maintenance on Sunday 28 June from 2:00am (BST).
As part of ongoing improvements to our platform infrastructure, we will be installing new network equipment within our datacentre. This work is required to support future enhancements to the resilience and security of our services.
Service Impact
During the maintenance window, a temporary loss of connectivity is expected while network services are transferred to the new infrastructure. As a result, the following services will be unavailable:
- Cloud POS and related services (Workshop, Shipping, API, etc.) - Cloud Reports - Standard and Premium eCommerce websites - CloudMT - Customer Rewards - Checkout
We have scheduled a maintenance window of up to 2 hours to complete this work. However, we expect the interruption to be significantly shorter and will restore services as soon as possible.
Our Infrastructure Team will be actively monitoring the work throughout the maintenance period to ensure it is completed safely and efficiently.
We thank you for your understanding while we carry out these essential improvements.