The third party provider has confirmed that this incident has now been resolved. We can see emails are succeeding when sent through POS and eCommerce.
It is recommended that any important emails sent in the following time-frame are re-sent manually: 10:56am (BST) - 12:21pm (BST).
If you would like guidance on how to re-send any Order Confirmation or eReceipt emails, please contact the Support Team via Live Chat and we'd be happy to help.
Posted Sep 30, 2026 - 12:50 BST
Investigating
We have identified an issue that is stopping emails sent from Cloud POS and related platforms from being delivered. This may affect emailed receipts, PDF documents and other system-generated emails.
The problem appears to be a DNS issue affecting our connection to our third-party mail provider. Our team is actively investigating and doing everything we can to restore normal email delivery as quickly as possible.
All other Cloud POS functions are unaffected, and you can continue trading as normal. We will confirm if emails need to be re-sent once the issue has been resolved.
We appreciate your patience whilst we work on this issue, and we will post further updates here as soon as we have them.