ISSUE IDENTIFIED // Some Pages slow in Cloud POS & Back Office

Incident Report for Citrus-Lime Service Status

Resolved

This incident has been resolved.
Posted Oct 21, 2026 - 10:53 BST

Identified

A fix is being deployed in a Hotpatch tomorrow at 07:30am (BST).
Posted Oct 20, 2026 - 17:32 BST

Investigating

We are currently investigating an issue causing intermittent timeout errors for some retailers using Cloud POS and Back Office.

The issue is currently affecting the following pages and actions:

- Updating large stock takes
- Loading the Receipts page, particularly for high-volume retailers
- Using Customer Quick Search in Cloud POS

We are treating this issue as a high priority and are working to resolve it as quickly as possible. We will provide further updates as soon as more information becomes available.
Posted Oct 20, 2026 - 13:01 BST
This incident affected: Cloud POS.
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