ISSUE IDENTIFIED // Timeouts experienced in Cloud POS Back Office - 4th November 2026

Incident Report for Citrus-Lime Service Status

Resolved

This incident has been resolved.

Posted Nov 04, 2026 - 11:01 GMT

Update

A fix has been implemented and we are monitoring the results.

Posted Nov 04, 2026 - 10:12 GMT

Monitoring

Loading speeds have improved across the Back Office.

We are continuing to monitor closely.

Posted Nov 04, 2026 - 10:09 GMT

Investigating

We are currently investigating an issue which is causing timeout errors within the Cloud POS Back Office. This is affecting the loading of:
- Purchase Orders
- Transfers
- Transaction Pages
- Item Cards

This is being investigated as a priority and further updates will be provided in due course.

Posted Nov 04, 2026 - 09:32 GMT

This incident affected: Cloud POS.