ISSUE IDENTIFIED // Paymentsense PDQ error

Incident Report for Citrus-Lime Service Status

Resolved

This incident has been resolved.

Posted Sep 16, 2022 - 09:57 BST

Monitoring

We can now confirm that successful transactions are being processed through PDQ's.

We will monitor this closely for a short period until we are satisfied that the matter is definitely closed.

Posted Sep 15, 2022 - 10:41 BST

Identified

We are aware of an issue with Paymentsense PDQ's, which are showing an error when attempting to process a transaction.

This error is being returned from Paymentsense and we are working with them to understand the issue and gain a timeline for the resolution.

Posted Sep 15, 2022 - 10:08 BST

This incident affected: Cloud POS.