Status: Resolved
On Friday 3rd July 2026, between approximately 10:29am and 10:45am BST, retailers experienced intermittent slow performance and on-screen errors when using Cloud POS.
Following recovery of the core POS service, some retailers also experienced delays when printing receipts and barcode labels. This was isolated to one production node and was fully resolved later that afternoon.
The incident caused one part of the POS platform to become unstable, resulting in service degradation and on-screen loading errors.
Whilst core POS service recovered by approximately 10:45am BST, one production node continued to experience a backlog of print requests, which resulted in intermittent receipt and barcode label printing timeouts.
Our DevOps team investigated throughout the incident, closely monitoring platform health and database activity while working to isolate the remaining issue. At 1:18pm BST we applied a direct fix, which was successful in clearing the print backlog and restoring normal service.
Immediate action taken during the incident restored full service on Friday. Following the incident, we carried out a detailed investigation into the events leading up to the degradation to understand and resolve the issue permanently.
The POS release scheduled for deployment tonight includes improvements in the area highlighted by our investigation. These enhancements are intended to strengthen the platform's resilience and reduce the likelihood of similar behaviour occurring in the future.
We will continue to monitor the platform following deployment to confirm the effectiveness of these improvements.
Thank you for your patience whilst we worked to resolve this incident.