ISSUE IDENTIFIED // Editing Facet Navigation in Cloud MT wiped existing data

Incident Report for Citrus-Lime Service Status

Resolved

This incident has been resolved.

Posted Sep 15, 2022 - 10:03 BST

Update

We have now deployed an update which has resolved this issue.

We will continue to monitor this closely.

Posted Sep 15, 2022 - 10:03 BST

Investigating

We have identified an issue in Cloud MT, which is only affecting sites that have been updated with today's eCommerce hotpatch.

Editing the Facet Navigation will remove any existing entries.

We are working on a fix for this as a matter of urgency and will provide further updates as soon as they are available.

In the interim, please do not use this area of the system.

Posted Sep 14, 2022 - 11:08 BST

This incident affected: eCommerce Platform - Standard, eCommerce Platform - Premium, and CloudMT.