Subscribe to UpdatesSubscribe
Get email notifications whenever Citrus-Lime Service Status creates, updates or resolves an incident.
Get text message notifications whenever Citrus-Lime Service Status creates or resolves an incident.
Visit our support site.
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Cloud POS
Operational
90 days ago
99.96
% uptime
Today
eCommerce Platform - Standard
Operational
90 days ago
99.95
% uptime
Today
eCommerce Platform - Premium
Operational
90 days ago
99.94
% uptime
Today
Cloud Reports
Operational
90 days ago
99.94
% uptime
Today
Core Network
Operational
90 days ago
99.95
% uptime
Today
API
Operational
90 days ago
99.95
% uptime
Today
CloudMT
Operational
90 days ago
99.94
% uptime
Today
Customer Rewards
Operational
Courier Integration Module
Operational
Ecommerce Checkout
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Jan 23, 2026
Resolved -
This issue has been resolved.
Jan 23, 12:39 GMT
Jan 23, 12:39 GMT
Update -
Further work has uncovered that this issue is also affecting postings through to MailChimp and Omnisend.
Jan 23, 12:20 GMT
Jan 23, 12:20 GMT
Investigating -
We have identified an ongoing issue with the Event API which is affecting Webhooks, including the posting of data to Xero and Quickbooks.
Our team are working to resolve this as soon as possible and further updates will be provided in due course.
Jan 23, 12:15 GMT
Our team are working to resolve this as soon as possible and further updates will be provided in due course.
Jan 23, 12:15 GMT
Jan 22, 2026
Resolved -
This issue was resolved with our Checkout Hotpatch, deployed at 15:20 (GMT).
We will continue to monitor closely to ensure the fix has been successful.
Jan 22, 15:35 GMT
We will continue to monitor closely to ensure the fix has been successful.
Jan 22, 15:35 GMT
Identified -
Following a checkout update released on 21/01/2025 at approximately 12:30pm GMT, we have identified an increase in payment refusal rates for CitrusPay.
When customers encounter this, they are redirected back to their cart during checkout to try again. In most cases, customers are able to retry the payment and complete their purchase successfully.
Impact:
- Higher-than-normal payment refusals for CitrusPay, which show as 'Pending' in the payments page.
- Customers may need to retry checkout to complete payment.
Current actions:
We are preparing a hotpatch to resolve this issue as quickly as possible and restore normal payment behaviour.
Support:
If you would like to query specific payments or check whether any of your customers have been affected, our Support Team is available to help.
Further updates will be provided as work progresses.
Jan 22, 14:03 GMT
When customers encounter this, they are redirected back to their cart during checkout to try again. In most cases, customers are able to retry the payment and complete their purchase successfully.
Impact:
- Higher-than-normal payment refusals for CitrusPay, which show as 'Pending' in the payments page.
- Customers may need to retry checkout to complete payment.
Current actions:
We are preparing a hotpatch to resolve this issue as quickly as possible and restore normal payment behaviour.
Support:
If you would like to query specific payments or check whether any of your customers have been affected, our Support Team is available to help.
Further updates will be provided as work progresses.
Jan 22, 14:03 GMT
Completed -
The scheduled maintenance has been completed.
Jan 22, 15:34 GMT
Jan 22, 15:34 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 15:00 GMT
Jan 22, 15:00 GMT
Scheduled -
We are deploying an update to the eCommerce Checkout today, on the 22nd of January 2026.
The update will be applied imminently.
This Hotpatch aims to resolve the following issues:
- Adyen payments being voided due to no RiskData
- Orders occasionally downloading to the wrong store
The Support Team remains on hand for any questions you may encounter about this update.
Jan 22, 14:59 GMT
The update will be applied imminently.
This Hotpatch aims to resolve the following issues:
- Adyen payments being voided due to no RiskData
- Orders occasionally downloading to the wrong store
The Support Team remains on hand for any questions you may encounter about this update.
Jan 22, 14:59 GMT
Jan 21, 2026
Completed -
The scheduled maintenance has been completed.
Jan 21, 13:30 GMT
Jan 21, 13:30 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 08:30 GMT
Jan 21, 08:30 GMT
Scheduled -
We have scheduled a release to be deployed to the eCommerce platform, including the Checkout.
This update is our Ecommerce January Release, which is scheduled to take place throughout the day on Wednesday 21st January 2026, starting at 08:30am (GMT).
***********************
Potential Disruptions:
Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.
You will notice that you cannot access certain pages within Cloud MT for a brief period.
We do not anticipate any lasting disruption as a result of this update.
***********************
The contents of this release have been communicated via email, but you can also read through them in our Release Article:
https://howto.citruslime.com/2026-ecommerce-updates/ecommerce-whats-in-the-january-21st-2026-update
Should you wish to check whether your site has completed the update, you can do by looking at the version number in the Cloud MT Dashboard, which will be as follows post-update:
Version: 6.6.9515.31531
Jan 7, 16:17 GMT
This update is our Ecommerce January Release, which is scheduled to take place throughout the day on Wednesday 21st January 2026, starting at 08:30am (GMT).
***********************
Potential Disruptions:
Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.
You will notice that you cannot access certain pages within Cloud MT for a brief period.
We do not anticipate any lasting disruption as a result of this update.
***********************
The contents of this release have been communicated via email, but you can also read through them in our Release Article:
https://howto.citruslime.com/2026-ecommerce-updates/ecommerce-whats-in-the-january-21st-2026-update
Should you wish to check whether your site has completed the update, you can do by looking at the version number in the Cloud MT Dashboard, which will be as follows post-update:
Version: 6.6.9515.31531
Jan 7, 16:17 GMT
Completed -
The scheduled maintenance has been completed.
Jan 21, 08:00 GMT
Jan 21, 08:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 07:00 GMT
Jan 21, 07:00 GMT
Scheduled -
We have scheduled a hotpatch to be applied to Cloud POS on Wednesday the 21stof January at 7am (GMT).
The changes being made are mostly internal, but the following issue will be resolved:
- CitrusPay Transaction Report shows duplicate values if multiple order recall is used
We do not expect any disruption as a result of this update, but you may be prompted to log out of Cloud POS and back in following this hotpatch.
Jan 20, 08:44 GMT
The changes being made are mostly internal, but the following issue will be resolved:
- CitrusPay Transaction Report shows duplicate values if multiple order recall is used
We do not expect any disruption as a result of this update, but you may be prompted to log out of Cloud POS and back in following this hotpatch.
Jan 20, 08:44 GMT
Jan 20, 2026
Completed -
The scheduled maintenance has been completed.
Jan 20, 07:30 GMT
Jan 20, 07:30 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 06:30 GMT
Jan 20, 06:30 GMT
Scheduled -
We are undertaking maintenance to our Ecommerce Checkout at this time.
There is no disruption anticipated as a result of this maintenance, but our Infrastructure Team will remain on hand to ensure the work is carried out smoothly.
Jan 15, 15:39 GMT
There is no disruption anticipated as a result of this maintenance, but our Infrastructure Team will remain on hand to ensure the work is carried out smoothly.
Jan 15, 15:39 GMT
Jan 19, 2026
Completed -
The scheduled maintenance has been completed.
Jan 19, 13:20 GMT
Jan 19, 13:20 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 13:00 GMT
Jan 19, 13:00 GMT
Scheduled -
We have scheduled a hotpatch to be applied to Cloud POS today, on Monday the 19th of January at 1pm (GMT).
The following issue will be addressed:
- CitrusPay Payment Links unable to be created
We do not expect any disruption as a result of this update, but you may be prompted to log out of Cloud POS and back in following this hotpatch.
Jan 19, 12:33 GMT
The following issue will be addressed:
- CitrusPay Payment Links unable to be created
We do not expect any disruption as a result of this update, but you may be prompted to log out of Cloud POS and back in following this hotpatch.
Jan 19, 12:33 GMT
Resolved -
A hotpatch has been deployed to resolve this issue.
Testing has been verified and a successful payment link has been generated.
If you have any further issues, please do not hesitate to contact our Support Team, either via Live Chat or Phone.
Jan 19, 13:17 GMT
Testing has been verified and a successful payment link has been generated.
If you have any further issues, please do not hesitate to contact our Support Team, either via Live Chat or Phone.
Jan 19, 13:17 GMT
Identified -
We have identified the cause of this issue and have prepared a fix.
We intend to deploy this fix at 1pm today (GMT).
Following the update, Payment Link functionality should be restored for retailers using Cloud POS.
Jan 19, 12:31 GMT
We intend to deploy this fix at 1pm today (GMT).
Following the update, Payment Link functionality should be restored for retailers using Cloud POS.
Jan 19, 12:31 GMT
Investigating -
We are currently working to resolve an issue which is preventing retailers from creating CitrusPay Payment Links in POS.
Retailers are currently unable to generate links to send to customers, with POS producing the following error instead:
'We encountered an error when creating the payment link. Please contact Citrus-Lime for support.'
This is being treated as a high priority, and further updates will be provided here as soon as possible.
Jan 19, 10:27 GMT
Retailers are currently unable to generate links to send to customers, with POS producing the following error instead:
'We encountered an error when creating the payment link. Please contact Citrus-Lime for support.'
This is being treated as a high priority, and further updates will be provided here as soon as possible.
Jan 19, 10:27 GMT
Jan 18, 2026
Completed -
The scheduled maintenance has been completed.
Jan 18, 04:00 GMT
Jan 18, 04:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 03:00 GMT
Jan 18, 03:00 GMT
Scheduled -
We are undertaking maintenance to the Ecommerce platform, Cloud POS, Back Office, and related services at this time.
Services may become unavailable for a few minutes whilst updates are applied, but we do not anticipate any lasting disruption.
The Infrastructure Team will remain on hand to ensure the work is carried out smoothly.
Jan 15, 15:37 GMT
Services may become unavailable for a few minutes whilst updates are applied, but we do not anticipate any lasting disruption.
The Infrastructure Team will remain on hand to ensure the work is carried out smoothly.
Jan 15, 15:37 GMT
Jan 17, 2026
No incidents reported.
Jan 16, 2026
No incidents reported.
Jan 15, 2026
Completed -
The scheduled maintenance has been completed.
Jan 15, 13:50 GMT
Jan 15, 13:50 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 12:50 GMT
Jan 15, 12:50 GMT
Scheduled -
We are undertaking essential platform maintenance to our ecommerce infrastructure at this time.
We do not anticipate any issues as a result of this maintenance, but we will be on hand and monitoring closely to ensure things are carried off smootly.
Jan 15, 12:48 GMT
We do not anticipate any issues as a result of this maintenance, but we will be on hand and monitoring closely to ensure things are carried off smootly.
Jan 15, 12:48 GMT
Jan 14, 2026
No incidents reported.
Jan 13, 2026
Postmortem -
Read details
Jan 13, 11:36 GMT
Jan 13, 11:36 GMT
Completed -
The scheduled maintenance has been completed.
Jan 13, 08:00 GMT
Jan 13, 08:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 07:00 GMT
Jan 13, 07:00 GMT
Scheduled -
We have scheduled a hotpatch to be applied to Cloud POS and the Cloud POS API on Tuesday the 13th of January at 7am (GMT).
The following issue will be addressed:
- Gift Vouchers can be tendered incorrectly, resulting in discrepancies on the X/Z Report.
If you have encountered this issue knowingly or otherwise, we will be in touch to let you know which transaction(s) are affected.
We do not expect any disruption as a result of this update, but you may be prompted to log out of Cloud POS and back in following this release.
Jan 12, 09:07 GMT
The following issue will be addressed:
- Gift Vouchers can be tendered incorrectly, resulting in discrepancies on the X/Z Report.
If you have encountered this issue knowingly or otherwise, we will be in touch to let you know which transaction(s) are affected.
We do not expect any disruption as a result of this update, but you may be prompted to log out of Cloud POS and back in following this release.
Jan 12, 09:07 GMT
Jan 12, 2026
No incidents reported.
Jan 11, 2026
No incidents reported.
Jan 10, 2026
No incidents reported.
Jan 9, 2026
No incidents reported.