All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cloud POS Operational
90 days ago
100.0 % uptime
Today
eCommerce Platform - Standard Operational
90 days ago
100.0 % uptime
Today
eCommerce Platform - Premium Operational
90 days ago
100.0 % uptime
Today
Cloud Reports Operational
90 days ago
100.0 % uptime
Today
Core Network Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
CloudMT Operational
90 days ago
100.0 % uptime
Today
Customer Rewards Operational
Courier Integration Module Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 4, 2025

No incidents reported today.

Apr 3, 2025
HOTPATCH SCHEDULED // eCommerce - Thursday 3rd April 2025
Completed - The scheduled maintenance has been completed.
Apr 3, 17:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 08:30 BST
Scheduled - We are updating the eCommerce platform, including Cloud MT.

This is scheduled to take place throughout the day on Thursday 3rd April, starting at 08:30am UK Time.

***********************
Potential Disruptions:

Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.

You may notice that you cannot access the Finance pages within Cloud MT for a brief period.

***********************
This update focuses mainly on backend functionality for Check-out V4 and does not include any significant changes to the user interface or front-end functionality.

Should you wish to check whether your site has completed the update, you can do by looking at the version number in the Cloud MT Dashboard, which will be as follows post-update:

Version: TBC
Apr 1, 09:22 BST
Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025
HOTPATCH SCHEDULED // Cloud POS Update & Cloud POS API Update - Monday 31st March 2025
Completed - The scheduled maintenance has been completed.
Mar 31, 20:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 17:30 BST
Scheduled - We have scheduled a Hotpatch to be deployed to Cloud POS at 17:30 (GMT) on Monday the 31st of March 2025.

The Cloud POS API will be updated shortly afterwards.

We do not expect any downtime as a result of this update, however users may be required to log out and back in to the platform.

The Support Team are on hand for any questions you may encounter about this update.
Mar 31, 17:06 BST
HOTPATCH SCHEDULED // Cloud Reports Update - Monday 31st March 2025
Completed - The scheduled maintenance has been completed.
Mar 31, 15:22 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 15:05 BST
Scheduled - We are updating Cloud Reports to add further background functionality.

We do not expect any disruption as a result of this update.
Mar 31, 15:04 BST
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
ISSUE IDENTIFIED // Slow loading images across the eCommerce Platform
Resolved - This incident has been resolved.
Mar 28, 13:40 GMT
Monitoring - This issue is no longer affecting platform images.

We are working to prevent the underlying cause of this issue, and we will continue to closely monitor performance throughout.
Mar 28, 11:24 GMT
Investigating - We received reports today (28th March 2025) of images slowly loading across the eCommerce Platform, affecting the loading speeds of the homepage, product pages, and results pages.

This is being investigated, and further information will be provided in due course.
Mar 28, 11:07 GMT
Mar 27, 2025
HOTPATCH SCHEDULED // eCommerce - 27th March 2025
Completed - The scheduled maintenance has been completed.
Mar 27, 18:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 10:00 GMT
Scheduled - We are updating the eCommerce platform, including Cloud MT.

This is scheduled to take place throughout the day on Thursday 27th of March, starting at 09:30am UK Time.

***********************
Potential Disruptions:

Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.

You may notice that you cannot access the Finance pages within Cloud MT for a brief period.

***********************
This update focuses exclusively on backend improvements and does not include any changes to the user interface or front-end functionality.

Should you wish to check whether your site has completed the update, you can do by looking at the version number in the Cloud MT Dashboard, which will be as follows post-update:

Version: 6.6.9217.16613.
Mar 27, 09:45 GMT
Mar 26, 2025
ISSUE IDENTIFIED // Back Office & eCommerce sites intermittently unavailable
Resolved - This issue was resolved at approximately 16:30 (UK Time).

We will continue to monitor the platform closely to ensure there are no further issues.

Thank you for your patience whilst we worked to resolve this outage.
Mar 26, 18:01 GMT
Investigating - We are working to resolve an issue whereby Back Office and some eCommerce websites are intermittently unavailable, with the user instead seeing timeout errors or the page just not loading.

This is being worked on as our highest priority, and we will restore the platform as soon as possible.

A further update will be posted here once available.
Mar 26, 16:46 GMT
ISSUE IDENTIFIED // Brief outage to multiple services due to internal system issue
Resolved - Our platform experienced a brief period of downtime today at 13:55 (UK Time) due to an internal systems issue.

This outage affected Cloud POS, Back Office, Cloud MT, and other Citrus-Lime services which were unavailable for approximately 3-5 minutes.

The platform is now stable, and we are working hard to prevent future incidents of this kind.

Thank you for your patience and understanding.
Mar 26, 13:55 GMT
Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

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