All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cloud POS Operational
90 days ago
100.0 % uptime
Today
eCommerce Platform - Standard Operational
90 days ago
99.99 % uptime
Today
eCommerce Platform - Premium Operational
90 days ago
99.99 % uptime
Today
Cloud Reports Operational
90 days ago
100.0 % uptime
Today
Core Network Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
CloudMT Operational
90 days ago
100.0 % uptime
Today
Customer Rewards Operational
Courier Integration Module Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

HOTPATCH SCHEDULED // Cloud POS - 22nd April 2025 Apr 22, 2025 18:00-18:05 BST

We have scheduled a Hotpatch to be deployed to Cloud POS at 18:00 (GMT) on Tuesday the 22nd of April 2025.

We do not expect any downtime as a result of this update, however users may be required to log out and back in to the platform.

The Support Team are on hand for any questions you may encounter about this update.
Posted on Apr 22, 2025 - 15:05 BST
Apr 26, 2025

No incidents reported today.

Apr 25, 2025
MAINTENANCE SCHEDULED // Essential Platform Maintenance - Infrastructure
Completed - The scheduled maintenance has been completed.
Apr 25, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 06:00 BST
Scheduled - We are undertaking routine scheduled platform maintenance during this time, whereby we will be migrating services in order to apply essential updates to our servers.

We do not expect any disruption to POS or eCommerce as a result of this work. Nonetheless, our Support and Infrastructure Teams will remain on hand to troubleshoot any unforeseen issues.

This maintenance is scheduled to last 60 minutes, ending at 06:00 UK time.

Please contact the Support Team should you have any questions about this maintenance.
Apr 24, 16:23 BST
Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025
MAINTENANCE SCHEDULED // Essential Platform Maintenance - Cloud POS, Back Office, Reports, Workshop Module & Related Services
Completed - The scheduled maintenance has been completed.
Apr 20, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 03:00 BST
Scheduled - Our Cloud POS infrastructure is undergoing essential platform maintenance during this time.

This maintenance is scheduled to last for a maximum of 120 minutes, during which time our Infrastructure Team will remain on hand to manage the work.

**********************************************************************************
Potential Disruptions:

Since this maintenance is for our underlying infrastructure, it is likely that the availability of many services will be impacted.

Cloud POS and all related services may be unavailable or intermittently unavailable during this time.

eCommerce sites and CloudMT should remain available, but will be unable to connect to Cloud POS during this time.

**********************************************************************************

Thank you for your understanding as this essential maintenance is completed. We will be actively monitoring the process to ensure our services are restored as quickly as possible.
Apr 17, 16:34 BST
Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025
HOTPATCH SCHEDULED // Cloud POS Update - Tuesday 15th April 2025
Completed - The scheduled maintenance has been completed.
Apr 15, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 07:00 BST
Scheduled - We have scheduled a Hotpatch to be deployed to Cloud POS at 07:00 (GMT) on Tuesday the 15th of April 2025.

We do not expect any downtime as a result of this update, however users may be required to log out and back in to the platform.

This update contains a fix for an issue with the CitrusPay Payouts Report, whereby ApplePay payouts were not showing for retailers in some scenarios.

The Support Team are on hand for any questions you may encounter about this update.
Apr 14, 16:01 BST
Apr 14, 2025
ISSUE IDENTIFIED // Speed Issues & Website Outages 14/04/25
Postmortem - Read details
Apr 15, 09:29 BST
Resolved - We have resolved this issue.
Apr 14, 11:51 BST
Update - We are continuing to investigate this issue.
Apr 14, 11:39 BST
Investigating - We are working to resolve an incident whereby Citrus-Lime products such as Back Office and retailer eCommerce front end sites are facing intermittent availability issues.

This started occurring at around 11:30am (UK Time).

We are working on this as our highest priority and a further update will be provided once available.
Apr 14, 11:36 BST
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage