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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Cloud POS
Operational
90 days ago
100.0
% uptime
Today
eCommerce Platform - Standard
Operational
90 days ago
99.99
% uptime
Today
eCommerce Platform - Premium
Operational
90 days ago
99.99
% uptime
Today
Cloud Reports
Operational
90 days ago
100.0
% uptime
Today
Core Network
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
CloudMT
Operational
90 days ago
100.0
% uptime
Today
Customer Rewards
Operational
Courier Integration Module
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Jun 15, 2025
No incidents reported today.
Jun 14, 2025
No incidents reported.
Jun 13, 2025
Completed -
The scheduled maintenance has been completed.
Jun 13, 17:30 BST
Jun 13, 17:30 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 12:30 BST
Jun 13, 12:30 BST
Scheduled -
We will be updating our WordPress installation at 14:30 (UK time) today.
What to expect:
A brief interruption in access.
No foreseen impact on your content or user data (NB, we are taking a backup under Wordpress' guidance).
Normal operation will resume automatically after the update is complete.
Plugins & Themes:
Reputable third-party developers are expected to maintain compatibility with the latest WordPress versions, and therefore, no disruption is anticipated.
If you do experience any issues with a plugin or theme after the update, please do let us know — as we’ll do our best to help. However, the primary responsibility lies with the plugin’s third-party developer, so we also recommend contacting them directly if a plugin no longer works after the new version is installed.
Our Support and Infrastructure Teams will be on hand to monitor this update and troubleshoot any unforeseen issues.
Jun 13, 12:21 BST
What to expect:
A brief interruption in access.
No foreseen impact on your content or user data (NB, we are taking a backup under Wordpress' guidance).
Normal operation will resume automatically after the update is complete.
Plugins & Themes:
Reputable third-party developers are expected to maintain compatibility with the latest WordPress versions, and therefore, no disruption is anticipated.
If you do experience any issues with a plugin or theme after the update, please do let us know — as we’ll do our best to help. However, the primary responsibility lies with the plugin’s third-party developer, so we also recommend contacting them directly if a plugin no longer works after the new version is installed.
Our Support and Infrastructure Teams will be on hand to monitor this update and troubleshoot any unforeseen issues.
Jun 13, 12:21 BST
Completed -
The scheduled maintenance has been completed.
Jun 13, 12:15 BST
Jun 13, 12:15 BST
Update -
WordPress blogs are unavailable at this time, as a side-effect to the ongoing maintenance.
We are working to restore availability as soon as possible.
Jun 13, 10:43 BST
We are working to restore availability as soon as possible.
Jun 13, 10:43 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 09:15 BST
Jun 13, 09:15 BST
Scheduled -
We will be updating our WordPress installation at 14:30 (UK time) today.
What to expect:
A brief interruption in access.
No foreseen impact on your content or user data (NB, we are taking a backup under Wordpress' guidance).
Normal operation will resume automatically after the update is complete.
Plugins & Themes:
Reputable third-party developers are expected to maintain compatibility with the latest WordPress versions, and therefore, no disruption is anticipated.
If you do experience any issues with a plugin or theme after the update, please do let us know — as we’ll do our best to help. However, the primary responsibility lies with the plugin’s third-party developer, so we also recommend contacting them directly if a plugin no longer works after the new version is installed.
Our Support and Infrastructure Teams will be on hand to monitor this update and troubleshoot any unforeseen issues.
Jun 13, 09:09 BST
What to expect:
A brief interruption in access.
No foreseen impact on your content or user data (NB, we are taking a backup under Wordpress' guidance).
Normal operation will resume automatically after the update is complete.
Plugins & Themes:
Reputable third-party developers are expected to maintain compatibility with the latest WordPress versions, and therefore, no disruption is anticipated.
If you do experience any issues with a plugin or theme after the update, please do let us know — as we’ll do our best to help. However, the primary responsibility lies with the plugin’s third-party developer, so we also recommend contacting them directly if a plugin no longer works after the new version is installed.
Our Support and Infrastructure Teams will be on hand to monitor this update and troubleshoot any unforeseen issues.
Jun 13, 09:09 BST
Jun 12, 2025
Completed -
The scheduled maintenance has been completed.
Jun 12, 17:30 BST
Jun 12, 17:30 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 14:30 BST
Jun 12, 14:30 BST
Scheduled -
We will be updating our WordPress installation at 14:30 (UK time) today.
What to expect:
A brief interruption in access.
No foreseen impact on your content or user data (NB, we are taking a backup under Wordpress' guidance).
Normal operation will resume automatically after the update is complete.
Plugins & Themes:
Reputable third-party developers are expected to maintain compatibility with the latest WordPress versions, and therefore, no disruption is anticipated.
If you do experience any issues with a plugin or theme after the update, please do let us know — as we’ll do our best to help. However, the primary responsibility lies with the plugin’s third-party developer, so we also recommend contacting them directly if a plugin no longer works after the new version is installed.
Our Support and Infrastructure Teams will be on hand to monitor this update and troubleshoot any unforeseen issues.
Jun 12, 13:27 BST
What to expect:
A brief interruption in access.
No foreseen impact on your content or user data (NB, we are taking a backup under Wordpress' guidance).
Normal operation will resume automatically after the update is complete.
Plugins & Themes:
Reputable third-party developers are expected to maintain compatibility with the latest WordPress versions, and therefore, no disruption is anticipated.
If you do experience any issues with a plugin or theme after the update, please do let us know — as we’ll do our best to help. However, the primary responsibility lies with the plugin’s third-party developer, so we also recommend contacting them directly if a plugin no longer works after the new version is installed.
Our Support and Infrastructure Teams will be on hand to monitor this update and troubleshoot any unforeseen issues.
Jun 12, 13:27 BST
Jun 11, 2025
Resolved -
This issue has now been resolved and performance has remained consistent.
Jun 11, 10:22 BST
Jun 11, 10:22 BST
Monitoring -
Changes have been implemented to address the loading times of Cloud Reports.
We will continue to monitor the performance of this module and act accordingly.
Jun 10, 13:05 BST
We will continue to monitor the performance of this module and act accordingly.
Jun 10, 13:05 BST
Identified -
Please be advised that we are experiencing issues with the loading speeds of the Cloud Reports Module.
Users may experience:
- Longer loading times in the Cloud Reports Module
- Errors due to reports timing out
This issue is not specific to one report.
Our team our working on this issue as a priority and further updates will be provided in due course.
Jun 10, 12:22 BST
Users may experience:
- Longer loading times in the Cloud Reports Module
- Errors due to reports timing out
This issue is not specific to one report.
Our team our working on this issue as a priority and further updates will be provided in due course.
Jun 10, 12:22 BST
Completed -
The scheduled maintenance has been completed.
Jun 11, 08:00 BST
Jun 11, 08:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 07:00 BST
Jun 11, 07:00 BST
Scheduled -
We have scheduled a Hotpatch to be deployed to Cloud POS at 07:00 (UK Time) on Wednesday the 11th of June 2025.
We do not expect any downtime as a result of this update, however users may be required to log out and back in to the platform.
The Support Team are on hand for any questions you may encounter about this update.
Jun 10, 13:00 BST
We do not expect any downtime as a result of this update, however users may be required to log out and back in to the platform.
The Support Team are on hand for any questions you may encounter about this update.
Jun 10, 13:00 BST
Jun 10, 2025
Resolved -
Further monitoring shows that the Cloud Reports Module is now stable and reports are loading as expected.
If you experience any further issues, please contact our Support Team, who will be on hand to advise.
Jun 10, 10:14 BST
If you experience any further issues, please contact our Support Team, who will be on hand to advise.
Jun 10, 10:14 BST
Monitoring -
We have implemented changes to address the loading speed issues and things are looking promising.
Our teams will continue to monitor the reporting module over the next few hours.
Jun 9, 17:03 BST
Our teams will continue to monitor the reporting module over the next few hours.
Jun 9, 17:03 BST
Update -
We are actively working to resolve the issue and are doing everything we can to fix it as quickly as possible. We appreciate your continued patience.
Jun 9, 15:21 BST
Jun 9, 15:21 BST
Identified -
When loading a report from the module, you may experience an on-screen error caused by a time-out.
Work continues to resolve significant speed issues which have been identified within the Cloud Reports Module and further updates will be provided in due course.
Jun 9, 13:31 BST
Work continues to resolve significant speed issues which have been identified within the Cloud Reports Module and further updates will be provided in due course.
Jun 9, 13:31 BST
Monitoring -
We are currently experiencing issues with the loading speed of Cloud Reports. This is affecting various reports for different retailers.
A fix has been implemented and we are now monitoring the status of the reporting module to ensure that this has been successful.
Jun 9, 12:43 BST
A fix has been implemented and we are now monitoring the status of the reporting module to ensure that this has been successful.
Jun 9, 12:43 BST
Completed -
The scheduled maintenance has been completed.
Jun 10, 08:00 BST
Jun 10, 08:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 07:00 BST
Jun 10, 07:00 BST
Scheduled -
We are undertaking scheduled maintenance to website blog pages at this time.
Disruption should be minimal, but there may be a brief period whereby blogs are unavailable whilst the updates are applied.
Any affected blogs should return to normal once maintenance is complete.
Our Infrastructure Team will be on hand to troubleshoot any unforeseen issues.
Jun 3, 16:00 BST
Disruption should be minimal, but there may be a brief period whereby blogs are unavailable whilst the updates are applied.
Any affected blogs should return to normal once maintenance is complete.
Our Infrastructure Team will be on hand to troubleshoot any unforeseen issues.
Jun 3, 16:00 BST
Completed -
The scheduled maintenance has been completed.
Jun 10, 08:00 BST
Jun 10, 08:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 07:01 BST
Jun 10, 07:01 BST
Scheduled -
We have scheduled a Hotpatch to be deployed to Cloud POS at 07:00 (UK Time) on Tuesday the 10th of June 2025.
We do not expect any downtime as a result of this update, however users may be required to log out and back in to the platform.
The Support Team are on hand for any questions you may encounter about this update.
Jun 6, 17:18 BST
We do not expect any downtime as a result of this update, however users may be required to log out and back in to the platform.
The Support Team are on hand for any questions you may encounter about this update.
Jun 6, 17:18 BST
Completed -
The scheduled maintenance has been completed.
Jun 10, 07:30 BST
Jun 10, 07:30 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 06:00 BST
Jun 10, 06:00 BST
Scheduled -
We will be performing scheduled infrastructure updates on a section of our servers during the early hours on Tuesday 10th June 2025.
Maintenance Window:
Between 06:00 and 07:30 AM (BST) on 10/06/2025
Expected Downtime: 2 to 30 minutes (intermittent or continuous)
These updates are part of our ongoing commitment to maintain & improve the stability, performance, and security of your website infrastructure. While we aim to keep any disruption to a minimum, your website may be temporarily unavailable during this time.
No action is required on your part. We will monitor the process closely, and your site should come back up automatically once complete.
If you have any questions or concerns, please don’t hesitate to reach out to the Support Team.
Jun 6, 17:26 BST
Maintenance Window:
Between 06:00 and 07:30 AM (BST) on 10/06/2025
Expected Downtime: 2 to 30 minutes (intermittent or continuous)
These updates are part of our ongoing commitment to maintain & improve the stability, performance, and security of your website infrastructure. While we aim to keep any disruption to a minimum, your website may be temporarily unavailable during this time.
No action is required on your part. We will monitor the process closely, and your site should come back up automatically once complete.
If you have any questions or concerns, please don’t hesitate to reach out to the Support Team.
Jun 6, 17:26 BST
Jun 9, 2025
Jun 8, 2025
No incidents reported.
Jun 7, 2025
No incidents reported.
Jun 6, 2025
No incidents reported.
Jun 5, 2025
Completed -
The scheduled maintenance has been completed.
Jun 5, 09:30 BST
Jun 5, 09:30 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 09:00 BST
Jun 5, 09:00 BST
Scheduled -
We are updating the Cloud POS API during this time.
The API will be unavailable for a few moments as the update is applied, but disruption should be limited to a few minutes.
The Support Team are on hand for any questions you may have about this update.
Jun 5, 08:57 BST
The API will be unavailable for a few moments as the update is applied, but disruption should be limited to a few minutes.
The Support Team are on hand for any questions you may have about this update.
Jun 5, 08:57 BST
Jun 4, 2025
Completed -
The scheduled maintenance has been completed.
Jun 4, 16:00 BST
Jun 4, 16:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 07:00 BST
Jun 4, 07:00 BST
Scheduled -
We are updating the eCommerce platform, including Cloud MT.
This is scheduled to take place throughout the day on Wednesday 4th June 2025, starting at 08:30am UK Time.
***********************
Potential Disruptions:
Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.
You may notice that you cannot access the Finance pages within Cloud MT for a brief period.
***********************
This update focuses mainly on backend functionality for Check-out V4 and does not include any significant changes to the user interface or front-end functionality.
Should you wish to check whether your site has completed the update, you can do by looking at the version number in the Cloud MT Dashboard, which will be as follows post-update:
Version: 6.6.9285.20600
Jun 3, 14:17 BST
This is scheduled to take place throughout the day on Wednesday 4th June 2025, starting at 08:30am UK Time.
***********************
Potential Disruptions:
Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.
You may notice that you cannot access the Finance pages within Cloud MT for a brief period.
***********************
This update focuses mainly on backend functionality for Check-out V4 and does not include any significant changes to the user interface or front-end functionality.
Should you wish to check whether your site has completed the update, you can do by looking at the version number in the Cloud MT Dashboard, which will be as follows post-update:
Version: 6.6.9285.20600
Jun 3, 14:17 BST
Jun 3, 2025
No incidents reported.
Jun 2, 2025
Completed -
The scheduled maintenance has been completed.
Jun 2, 08:00 BST
Jun 2, 08:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 07:00 BST
Jun 2, 07:00 BST
Scheduled -
We have scheduled a Hotpatch to be deployed to Cloud POS at 07:00 (UK Time) on Monday the 2nd of June 2025.
We do not expect any downtime as a result of this update, however users may be required to log out and back in to the platform.
The Support Team are on hand for any questions you may encounter about this update.
May 30, 11:47 BST
We do not expect any downtime as a result of this update, however users may be required to log out and back in to the platform.
The Support Team are on hand for any questions you may encounter about this update.
May 30, 11:47 BST
Completed -
The scheduled maintenance has been completed.
Jun 2, 07:30 BST
Jun 2, 07:30 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 06:30 BST
Jun 2, 06:30 BST
Scheduled -
We are undertaking scheduled maintenance to website images at this time.
Disruption should be minimal, but there may be a brief period whereby images are slow to load or missing on eCommerce websites.
Any affected images should return to normal once maintenance is complete.
Our Infrastructure Team will be on hand to troubleshoot any unforeseen issues.
May 30, 11:52 BST
Disruption should be minimal, but there may be a brief period whereby images are slow to load or missing on eCommerce websites.
Any affected images should return to normal once maintenance is complete.
Our Infrastructure Team will be on hand to troubleshoot any unforeseen issues.
May 30, 11:52 BST
Jun 1, 2025
No incidents reported.