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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Cloud POS
Operational
90 days ago
100.0
% uptime
Today
eCommerce Platform - Standard
Operational
90 days ago
99.78
% uptime
Today
eCommerce Platform - Premium
Operational
90 days ago
99.8
% uptime
Today
Cloud Reports
Operational
90 days ago
100.0
% uptime
Today
Core Network
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
CloudMT
Operational
90 days ago
100.0
% uptime
Today
Customer Rewards
Operational
Courier Integration Module
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Scheduled Maintenance
HOTPATCH SCHEDULED // Back Office 1 & Workshop Module Update - Monday 8th September Sep 8, 2025 07:00-07:30 BST
We have scheduled an update to be deployed to Back Office 1 and Workshop Module at 07:00 (BST) on Monday 8th September 2025.
There are no retailer-facing updates in this Hotpatch, as the changes are entirely in the back-end.
We do not expect any downtime because of this update; however, users may be required to log out and back into the platform.
Posted on Sep 05, 2025 - 17:04 BST
There are no retailer-facing updates in this Hotpatch, as the changes are entirely in the back-end.
We do not expect any downtime because of this update; however, users may be required to log out and back into the platform.
Posted on Sep 05, 2025 - 17:04 BST
Past Incidents
Sep 6, 2025
No incidents reported today.
Sep 5, 2025
Resolved -
This incident has been resolved.
Sep 5, 15:04 BST
Sep 5, 15:04 BST
Investigating -
We have identified an issue affecting customers using the new Express Checkout option. After completing their order, customers are being redirected to the wrong page, resulting in an error message instead of the order confirmation screen. The issue did not appear in our QA environment due to a merge irregularity, so it was not caught before release.
Impact:
- This issue only occurs if a user is paying using the new ApplePay Express Checkout. Regular checkout is unaffected.
- Customers may be unsure if their order was successful.
- In some cases, this has led to duplicate orders being placed - as the customer tries again.
- This can cause inconvenience for customers and additional refund handling for retailers.
Next Steps:
A fix is being prepared and will be deployed today.
We are reviewing our internal processes to ensure this does not happen again.
We apologise for the inconvenience this may have caused and thank you for your patience while we resolve this quickly.
Sep 5, 11:20 BST
Impact:
- This issue only occurs if a user is paying using the new ApplePay Express Checkout. Regular checkout is unaffected.
- Customers may be unsure if their order was successful.
- In some cases, this has led to duplicate orders being placed - as the customer tries again.
- This can cause inconvenience for customers and additional refund handling for retailers.
Next Steps:
A fix is being prepared and will be deployed today.
We are reviewing our internal processes to ensure this does not happen again.
We apologise for the inconvenience this may have caused and thank you for your patience while we resolve this quickly.
Sep 5, 11:20 BST
Resolved -
This incident has been resolved.
Sep 5, 15:03 BST
Sep 5, 15:03 BST
Identified -
Hello,
We are working to resolve an issue whereby orders with no last name are able to be placed via Express Checkout.
This is a very small number of orders overall, as it only occurs if the user has a spacebar (or emoji) as their last name in their Apple Wallet address book.
Any orders affected by this will download with the last name of 'LastName' until the fix is in place.
This fix should be rolled out today.
Sep 5, 12:54 BST
We are working to resolve an issue whereby orders with no last name are able to be placed via Express Checkout.
This is a very small number of orders overall, as it only occurs if the user has a spacebar (or emoji) as their last name in their Apple Wallet address book.
Any orders affected by this will download with the last name of 'LastName' until the fix is in place.
This fix should be rolled out today.
Sep 5, 12:54 BST
Completed -
The scheduled maintenance has been completed.
Sep 5, 14:50 BST
Sep 5, 14:50 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 14:40 BST
Sep 5, 14:40 BST
Scheduled -
Hello,
We are releasing an eCommerce Checkout Hotpatch to address two issues with Express Checkout.
This is being released now.
Sep 5, 14:38 BST
We are releasing an eCommerce Checkout Hotpatch to address two issues with Express Checkout.
This is being released now.
Sep 5, 14:38 BST
Completed -
The scheduled maintenance has been completed.
Sep 5, 14:00 BST
Sep 5, 14:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 12:00 BST
Sep 5, 12:00 BST
Scheduled -
We are undertaking essential platform maintenance to our eCommerce infrastructure during this time.
Whilst we do not anticipate disruption to any services during this window, there is a small risk that eCommerce websites may become momentarily unavailable as updates are being applied.
Our Infrastructure Team will be available should any problems arise during this time.
Sep 5, 11:22 BST
Whilst we do not anticipate disruption to any services during this window, there is a small risk that eCommerce websites may become momentarily unavailable as updates are being applied.
Our Infrastructure Team will be available should any problems arise during this time.
Sep 5, 11:22 BST
Resolved -
This incident has been resolved.
Sep 5, 10:38 BST
Sep 5, 10:38 BST
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 4, 14:05 BST
Sep 4, 14:05 BST
Update -
We are currently rolling out a fix across all sites.
During the update, your site may experience a few moments of downtime.
------------------------------------------
Once the fix is applied, please clear your browser cache and cookies for CloudMT before logging in again. This step is essential to ensure the fix works correctly.
Users can do this one of two ways.
Option 1: Clear all cache and cookies in Chrome (quickest method)
Open Chrome.
Click the three dots (⋮) in the top-right corner.
Go to More tools > Clear browsing data.
Select Cookies and other site data and Cached images and files.
Click Clear data.
⚠️ Note: This clears data for all websites, not just CloudMT.
Option 2: Clear only CloudMT’s data (more precise method)
Open https://cloudmt.citruslime.com
in Chrome.
Press F12 (or Ctrl+Shift+I) to open Developer Tools.
Go to the Application tab.
In the left-hand menu, expand Storage.
Right-click Cookies > https://cloudmt.citruslime.com
and select Clear.
Also right-click Local Storage > https://cloudmt.citruslime.com
and select Clear.
After doing this, refresh the page and log in again.
If you would like assistance, please contact our Support Team—we’ll be happy to walk you through the process.
Sep 4, 10:14 BST
During the update, your site may experience a few moments of downtime.
------------------------------------------
Once the fix is applied, please clear your browser cache and cookies for CloudMT before logging in again. This step is essential to ensure the fix works correctly.
Users can do this one of two ways.
Option 1: Clear all cache and cookies in Chrome (quickest method)
Open Chrome.
Click the three dots (⋮) in the top-right corner.
Go to More tools > Clear browsing data.
Select Cookies and other site data and Cached images and files.
Click Clear data.
⚠️ Note: This clears data for all websites, not just CloudMT.
Option 2: Clear only CloudMT’s data (more precise method)
Open https://cloudmt.citruslime.com
in Chrome.
Press F12 (or Ctrl+Shift+I) to open Developer Tools.
Go to the Application tab.
In the left-hand menu, expand Storage.
Right-click Cookies > https://cloudmt.citruslime.com
and select Clear.
Also right-click Local Storage > https://cloudmt.citruslime.com
and select Clear.
After doing this, refresh the page and log in again.
If you would like assistance, please contact our Support Team—we’ll be happy to walk you through the process.
Sep 4, 10:14 BST
Identified -
We have identified the root cause of the issue and are actively implementing a fix.
During the process of deploying the fix, your eCommerce website may experience brief periods of unavailability, but normal service will resume quickly.
We expect the issue to be fully resolved shortly and will provide another update as soon as possible.
Sep 4, 09:48 BST
During the process of deploying the fix, your eCommerce website may experience brief periods of unavailability, but normal service will resume quickly.
We expect the issue to be fully resolved shortly and will provide another update as soon as possible.
Sep 4, 09:48 BST
Investigating -
Hello,
We are currently working to resolve an issue whereby CloudMT is producing various errors once a user is signed in.
A further update will be provided as soon as possible.
Sep 4, 08:52 BST
We are currently working to resolve an issue whereby CloudMT is producing various errors once a user is signed in.
A further update will be provided as soon as possible.
Sep 4, 08:52 BST
Sep 4, 2025
Completed -
The scheduled maintenance has been completed.
Sep 4, 15:00 BST
Sep 4, 15:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 07:00 BST
Sep 4, 07:00 BST
Scheduled -
We are undertaking essential platform maintenance to our eCommerce infrastructure during this time.
Whilst we do not anticipate disruption to any services during this window, there is a small risk that eCommerce websites may become momentarily unavailable as updates are being applied.
Our Infrastructure Team will be available should any problems arise during this time.
Sep 3, 14:45 BST
Whilst we do not anticipate disruption to any services during this window, there is a small risk that eCommerce websites may become momentarily unavailable as updates are being applied.
Our Infrastructure Team will be available should any problems arise during this time.
Sep 3, 14:45 BST
Sep 3, 2025
Completed -
The scheduled maintenance has been completed.
Sep 3, 14:30 BST
Sep 3, 14:30 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 08:30 BST
Sep 3, 08:30 BST
Scheduled -
We are updating the eCommerce platform.
This is scheduled to take place throughout the day on Wednesday 3rd September, starting at 08:30am (BST).
***********************
Potential Disruptions:
Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.
You may notice that you cannot access some pages within Cloud MT for a brief period.
***********************
The contents of this update are internal, so there is no release article.
Should you wish to check whether your site has completed the update, you can do by looking at the version number in the Cloud MT Dashboard, which will be as follows post-update:
Version: 6.6.9377.14150
Sep 2, 12:31 BST
This is scheduled to take place throughout the day on Wednesday 3rd September, starting at 08:30am (BST).
***********************
Potential Disruptions:
Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.
You may notice that you cannot access some pages within Cloud MT for a brief period.
***********************
The contents of this update are internal, so there is no release article.
Should you wish to check whether your site has completed the update, you can do by looking at the version number in the Cloud MT Dashboard, which will be as follows post-update:
Version: 6.6.9377.14150
Sep 2, 12:31 BST
Sep 2, 2025
Completed -
The scheduled maintenance has been completed.
Sep 2, 16:00 BST
Sep 2, 16:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 15:00 BST
Sep 2, 15:00 BST
Scheduled -
We are undertaking essential platform maintenance to our underlying infrastructure during this time.
Whilst we do not anticipate disruption to any services during this window, there is a small risk that some services (Cloud POS, Back Office, eCommerce websites) may become momentarily unavailable as updates are being applied.
Our Infrastructure Team will be available should any problems arise during this time.
Sep 2, 14:17 BST
Whilst we do not anticipate disruption to any services during this window, there is a small risk that some services (Cloud POS, Back Office, eCommerce websites) may become momentarily unavailable as updates are being applied.
Our Infrastructure Team will be available should any problems arise during this time.
Sep 2, 14:17 BST
Resolved -
This incident has been resolved.
Sep 2, 12:30 BST
Sep 2, 12:30 BST
Monitoring -
We’ve implemented a fix for the issue, which required a restart of all affected sites.
During this process, your website may have experienced a brief outage, but all sites are now stable and orders are downloading as expected.
Thank you for your patience while we worked to resolve this. We will continue to closely monitor to ensure everything remains fully stable.
Sep 2, 10:48 BST
During this process, your website may have experienced a brief outage, but all sites are now stable and orders are downloading as expected.
Thank you for your patience while we worked to resolve this. We will continue to closely monitor to ensure everything remains fully stable.
Sep 2, 10:48 BST
Identified -
We have identified an issue which is preventing Web Orders, Amazon Orders and eBay Orders from downloading for some of our retailers.
We are in the process of resolving this issue and are treating it as our highest priority.
Sep 2, 10:24 BST
We are in the process of resolving this issue and are treating it as our highest priority.
Sep 2, 10:24 BST
Completed -
The scheduled maintenance has been completed.
Sep 2, 08:00 BST
Sep 2, 08:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 07:05 BST
Sep 2, 07:05 BST
Scheduled -
We have scheduled an update to be deployed to Cloud POS at 07:00 (BST) on Tuesday 2nd September 2025.
We do not expect any downtime because of this update; however, users may be required to log out and back into the platform.
The Support Team remain on hand for any questions you may encounter about this update.
Sep 1, 08:58 BST
We do not expect any downtime because of this update; however, users may be required to log out and back into the platform.
The Support Team remain on hand for any questions you may encounter about this update.
Sep 1, 08:58 BST
Sep 1, 2025
No incidents reported.
Aug 31, 2025
No incidents reported.
Aug 30, 2025
No incidents reported.
Aug 29, 2025
Completed -
The scheduled maintenance has been completed.
Aug 29, 13:42 BST
Aug 29, 13:42 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 10:55 BST
Aug 29, 10:55 BST
Scheduled -
We are updating the eCommerce platform.
This is scheduled to take place throughout the day on Friday 29th August, starting at 10:45am (BST).
***********************
Potential Disruptions:
Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.
You may notice that you cannot access some pages within Cloud MT for a brief period.
***********************
The contents of this update are internal, so there is no release article.
Should you wish to check whether your site has completed the update, you can do by looking at the version number in the Cloud MT Dashboard, which will be as follows post-update:
Version: 6.6.9372.19117
Aug 29, 10:53 BST
This is scheduled to take place throughout the day on Friday 29th August, starting at 10:45am (BST).
***********************
Potential Disruptions:
Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.
You may notice that you cannot access some pages within Cloud MT for a brief period.
***********************
The contents of this update are internal, so there is no release article.
Should you wish to check whether your site has completed the update, you can do by looking at the version number in the Cloud MT Dashboard, which will be as follows post-update:
Version: 6.6.9372.19117
Aug 29, 10:53 BST
Aug 28, 2025
Completed -
The scheduled maintenance has been completed.
Aug 28, 20:00 BST
Aug 28, 20:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 16:00 BST
Aug 28, 16:00 BST
Scheduled -
We will be carrying out scheduled maintenance on CloudMT today from 16:00 BST.
CloudMT will be unavailable for a short period while the update is applied.
Following this, TurboMT will also be unavailable for a period of time while we complete its update.
We will post an update here once the maintenance has been completed.
Aug 28, 15:40 BST
CloudMT will be unavailable for a short period while the update is applied.
Following this, TurboMT will also be unavailable for a period of time while we complete its update.
We will post an update here once the maintenance has been completed.
Aug 28, 15:40 BST
Aug 27, 2025
Resolved -
Hello,
We experienced two service incidents with CloudMT on 27 August 2025 at approximately 14:45 BST and 17:30 BST.
Each incident lasted around 15 minutes, during which some users experienced slow loading times and/or timeouts when attempting to use the service.
Our team has identified the root cause and implemented changes to prevent a recurrence.
We apologise for the disruption and appreciate your patience while we worked to resolve the issue.
Aug 27, 15:00 BST
We experienced two service incidents with CloudMT on 27 August 2025 at approximately 14:45 BST and 17:30 BST.
Each incident lasted around 15 minutes, during which some users experienced slow loading times and/or timeouts when attempting to use the service.
Our team has identified the root cause and implemented changes to prevent a recurrence.
We apologise for the disruption and appreciate your patience while we worked to resolve the issue.
Aug 27, 15:00 BST
Completed -
The scheduled maintenance has been completed.
Aug 27, 09:30 BST
Aug 27, 09:30 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 07:30 BST
Aug 27, 07:30 BST
Scheduled -
We are undertaking maintenance to Customer Rewards and our SIM services during this time.
As part of this maintenance, the services will be restarted. Disruption should be limited to around 30 seconds when this takes place, then the modules will return to full functionality automatically.
Our Infrastructure Team will remain on hand to ensure this maintenance is completed successfully.
Aug 26, 17:30 BST
As part of this maintenance, the services will be restarted. Disruption should be limited to around 30 seconds when this takes place, then the modules will return to full functionality automatically.
Our Infrastructure Team will remain on hand to ensure this maintenance is completed successfully.
Aug 26, 17:30 BST
Aug 26, 2025
Completed -
The scheduled maintenance has been completed.
Aug 26, 08:00 BST
Aug 26, 08:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 07:00 BST
Aug 26, 07:00 BST
Scheduled -
We have scheduled an update to be deployed to Cloud POS and the Cloud POS API at 07:00 (BST) on Tuesday 26th August 2025.
We do not expect any downtime because of this update; however, users may be required to log out and back into the platform.
Aug 26, 03:02 BST
We do not expect any downtime because of this update; however, users may be required to log out and back into the platform.
Aug 26, 03:02 BST
Aug 25, 2025
No incidents reported.
Aug 24, 2025
Completed -
The scheduled maintenance has been completed.
Aug 24, 04:00 BST
Aug 24, 04:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 03:00 BST
Aug 24, 03:00 BST
Scheduled -
We are undertaking essential platform maintenance to our underlying infrastructure during this time.
Whilst we do not anticipate disruption to any services during this window, there is a small risk that some services (Cloud POS, Reports, CloudMT, Courier Integration Module, Customer Rewards) may become momentarily unavailable as updates are being applied.
Our Infrastructure Team will be available should any problems arise during this time.
Aug 21, 14:07 BST
Whilst we do not anticipate disruption to any services during this window, there is a small risk that some services (Cloud POS, Reports, CloudMT, Courier Integration Module, Customer Rewards) may become momentarily unavailable as updates are being applied.
Our Infrastructure Team will be available should any problems arise during this time.
Aug 21, 14:07 BST
Aug 23, 2025
No incidents reported.