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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Cloud POS
Operational
90 days ago
100.0
% uptime
Today
eCommerce Platform - Standard
Operational
90 days ago
99.8
% uptime
Today
eCommerce Platform - Premium
Operational
90 days ago
99.8
% uptime
Today
Cloud Reports
Operational
90 days ago
100.0
% uptime
Today
Core Network
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
CloudMT
Operational
90 days ago
100.0
% uptime
Today
Customer Rewards
Operational
Courier Integration Module
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Oct 21, 2025
Completed -
The scheduled maintenance has been completed.
Oct 21, 16:00 BST
Oct 21, 16:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 15:00 BST
Oct 21, 15:00 BST
Scheduled -
We are undertaking essential platform maintenance to our eCommerce infrastructure during this time.
Whilst we do not anticipate disruption to any services during this window, there is a small risk that some eCommerce services (eCommerce sites, Sitemap service) may become momentarily unavailable as updates are being applied.
Our Infrastructure and Support Teams will be available should any problems arise during this time.
Oct 21, 14:39 BST
Whilst we do not anticipate disruption to any services during this window, there is a small risk that some eCommerce services (eCommerce sites, Sitemap service) may become momentarily unavailable as updates are being applied.
Our Infrastructure and Support Teams will be available should any problems arise during this time.
Oct 21, 14:39 BST
Completed -
The scheduled maintenance has been completed.
Oct 21, 14:38 BST
Oct 21, 14:38 BST
Scheduled -
Hello,
We are deploying an update to Cloud POS on Tuesday 21st of October at 07:00 (BST).
This update aims to resolve an issue with CitrusPay Payment Link refunds not showing in the CitrusPay Payouts Report, as well as implementing a change to Purchase Order display rounding.
Disruption should be minimal, but users may be required to sign out and back in following the update.
The Support Team are on hand for any questions you may encounter about this update.
Oct 17, 14:57 BST
We are deploying an update to Cloud POS on Tuesday 21st of October at 07:00 (BST).
This update aims to resolve an issue with CitrusPay Payment Link refunds not showing in the CitrusPay Payouts Report, as well as implementing a change to Purchase Order display rounding.
Disruption should be minimal, but users may be required to sign out and back in following the update.
The Support Team are on hand for any questions you may encounter about this update.
Oct 17, 14:57 BST
Oct 20, 2025
Resolved -
Summary
An issue occurred as a result of a global AWS service disruption that affected internet services worldwide. This outage impacted one of our connected third-party services, which relies on AWS infrastructure. The degraded performance of that service caused a knock-on effect on specific areas within our own platform, leading to slower response times and intermittent issues for some users.
Root Cause
The root cause was identified as the degraded performance of one service hosted on AWS. As AWS experienced widespread outages, this service became significantly slower to respond, creating delays that propagated through our systems and affected some platform performance due to bottlenecked requests.
Resolution
The incident was resolved once AWS restored normal operations globally. Our systems automatically recovered as the service regained normal performance levels.
Next Steps / Preventive Measures
We are actively working to enhance our platform’s fault tolerance and reduce dependency risks associated with third-party service disruptions such as this.
Conclusion
The incident stemmed from a global AWS service disruption, which has now been resolved.
We appreciate your patience and cooperation as we worked to restore normal service and are committed to strengthening our platform to prevent similar issues in the future.
Oct 20, 16:49 BST
An issue occurred as a result of a global AWS service disruption that affected internet services worldwide. This outage impacted one of our connected third-party services, which relies on AWS infrastructure. The degraded performance of that service caused a knock-on effect on specific areas within our own platform, leading to slower response times and intermittent issues for some users.
Root Cause
The root cause was identified as the degraded performance of one service hosted on AWS. As AWS experienced widespread outages, this service became significantly slower to respond, creating delays that propagated through our systems and affected some platform performance due to bottlenecked requests.
Resolution
The incident was resolved once AWS restored normal operations globally. Our systems automatically recovered as the service regained normal performance levels.
Next Steps / Preventive Measures
We are actively working to enhance our platform’s fault tolerance and reduce dependency risks associated with third-party service disruptions such as this.
Conclusion
The incident stemmed from a global AWS service disruption, which has now been resolved.
We appreciate your patience and cooperation as we worked to restore normal service and are committed to strengthening our platform to prevent similar issues in the future.
Oct 20, 16:49 BST
Investigating -
Hello,
We are working to resolve an issue whereby tendering Web Orders in POS is slow, and/or producing an error. Retailers may also experience slowness when trying to use Customer Rewards in POS, or for any other transaction which calls out to eCommerce/other modules.
We have identified the cause of this issue, and we are working to implement a fix as soon as possible.
Oct 20, 10:19 BST
We are working to resolve an issue whereby tendering Web Orders in POS is slow, and/or producing an error. Retailers may also experience slowness when trying to use Customer Rewards in POS, or for any other transaction which calls out to eCommerce/other modules.
We have identified the cause of this issue, and we are working to implement a fix as soon as possible.
Oct 20, 10:19 BST
Oct 19, 2025
No incidents reported.
Oct 18, 2025
No incidents reported.
Oct 17, 2025
No incidents reported.
Oct 16, 2025
Completed -
The scheduled maintenance has been completed.
Oct 16, 17:45 BST
Oct 16, 17:45 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 10:45 BST
Oct 16, 10:45 BST
Scheduled -
We are undertaking essential platform maintenance to our eCommerce infrastructure during this time.
Whilst we do not anticipate disruption to any services during this window, there is a small risk that eCommerce websites may become momentarily unavailable as updates are being applied.
Our Infrastructure and Support Teams will be available should any problems arise during this time.
Oct 16, 10:32 BST
Whilst we do not anticipate disruption to any services during this window, there is a small risk that eCommerce websites may become momentarily unavailable as updates are being applied.
Our Infrastructure and Support Teams will be available should any problems arise during this time.
Oct 16, 10:32 BST
Oct 15, 2025
Completed -
The scheduled maintenance has been completed.
Oct 15, 09:00 BST
Oct 15, 09:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 07:00 BST
Oct 15, 07:00 BST
Scheduled -
We are undertaking essential platform maintenance to our Cloud POS infrastructure during this time.
Whilst we do not anticipate lasting disruption to services during this window, there is a small risk that POS/related services may become momentarily unavailable as updates are being applied.
Our Support and Infrastructure Teams will be available should any problems arise during this time.
Oct 14, 11:50 BST
Whilst we do not anticipate lasting disruption to services during this window, there is a small risk that POS/related services may become momentarily unavailable as updates are being applied.
Our Support and Infrastructure Teams will be available should any problems arise during this time.
Oct 14, 11:50 BST
Oct 14, 2025
Completed -
The scheduled maintenance has been completed.
Oct 14, 16:00 BST
Oct 14, 16:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 14:00 BST
Oct 14, 14:00 BST
Scheduled -
We are undertaking essential platform maintenance to our eCommerce infrastructure during this time.
Whilst we do not anticipate disruption to any services during this window, there is a small risk that eCommerce websites may become momentarily unavailable as updates are being applied.
Our Infrastructure and Support Teams will be available should any problems arise during this time.
Oct 14, 11:48 BST
Whilst we do not anticipate disruption to any services during this window, there is a small risk that eCommerce websites may become momentarily unavailable as updates are being applied.
Our Infrastructure and Support Teams will be available should any problems arise during this time.
Oct 14, 11:48 BST
Oct 13, 2025
Completed -
The scheduled maintenance has been completed.
Oct 13, 14:15 BST
Oct 13, 14:15 BST
Verifying -
We are monitoring the changes made during this maintenance window to ensure that these have been successful.
Oct 13, 13:54 BST
Oct 13, 13:54 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 13:45 BST
Oct 13, 13:45 BST
Scheduled -
We will be carrying out essential maintenance on the Cloud Reports platform to enhance overall system performance and reliability.
During this period, users may experience temporary disruption when accessing or loading the Cloud Reports module.
Thank you for your understanding as we work to ensure continued stability and improved performance across the platform.
Oct 13, 13:40 BST
During this period, users may experience temporary disruption when accessing or loading the Cloud Reports module.
Thank you for your understanding as we work to ensure continued stability and improved performance across the platform.
Oct 13, 13:40 BST
Completed -
The scheduled maintenance has been completed.
Oct 13, 11:16 BST
Oct 13, 11:16 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 10:16 BST
Oct 13, 10:16 BST
Scheduled -
We are updating the eCommerce Checkout today, on the 13th of October 2025.
This update makes a minor back-end changes, and there is no release Article.
This update will be deployed imminently.
The Support Team are on hand for any questions you may encounter about this update.
Oct 13, 10:15 BST
This update makes a minor back-end changes, and there is no release Article.
This update will be deployed imminently.
The Support Team are on hand for any questions you may encounter about this update.
Oct 13, 10:15 BST
Resolved -
This incident has been resolved.
Oct 13, 08:30 BST
Oct 13, 08:30 BST
Identified -
We are aware of an issue whereby the API Inventory endpoint TotalCount value is currently incorrect and is not returning the total count of Inventory records.
We are working to reinstate the accurate TotalCount results as soon as we can.
Oct 9, 20:48 BST
We are working to reinstate the accurate TotalCount results as soon as we can.
Oct 9, 20:48 BST
Resolved -
This incident has been resolved.
Oct 13, 08:30 BST
Oct 13, 08:30 BST
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 9, 20:47 BST
Oct 9, 20:47 BST
Update -
We are implementing a fix to this issue shortly - close monitoring will be undertaken following the deployment to ensure the issue is resolved.
Oct 9, 15:43 BST
Oct 9, 15:43 BST
Identified -
Work continues on this issue.
Oct 9, 14:37 BST
Oct 9, 14:37 BST
Investigating -
We are working to resolve an issue whereby retailers are seeing timeout errors when trying to use large pages in the Back Office, such as:
- Receipt Journal
- Stock Takes
- Customer Orders page (All Orders)
We are working to resolve this as our highest priority, and a further update will be provided as soon as possible.
Oct 9, 12:58 BST
- Receipt Journal
- Stock Takes
- Customer Orders page (All Orders)
We are working to resolve this as our highest priority, and a further update will be provided as soon as possible.
Oct 9, 12:58 BST
Completed -
The scheduled maintenance has been completed.
Oct 13, 08:00 BST
Oct 13, 08:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 07:00 BST
Oct 13, 07:00 BST
Scheduled -
Hello,
We are deploying an update to Cloud POS on Monday the 13th of October at 07:00 (BST).
This update aims to continue work to address intermittent performance issues occurring in POS & Back Office, as well as fix an issue with TotalCount in the API.
Disruption should be minimal, but users may be required to sign out and back in following the update.
The Support Team are on hand for any questions you may encounter about this.
Oct 10, 17:13 BST
We are deploying an update to Cloud POS on Monday the 13th of October at 07:00 (BST).
This update aims to continue work to address intermittent performance issues occurring in POS & Back Office, as well as fix an issue with TotalCount in the API.
Disruption should be minimal, but users may be required to sign out and back in following the update.
The Support Team are on hand for any questions you may encounter about this.
Oct 10, 17:13 BST
Oct 12, 2025
No incidents reported.
Oct 11, 2025
No incidents reported.
Oct 10, 2025
Completed -
The scheduled maintenance has been completed.
Oct 10, 07:30 BST
Oct 10, 07:30 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 07:00 BST
Oct 10, 07:00 BST
Scheduled -
We are undertaking scheduled maintenance to website images at this time.
Disruption should be minimal, but there may be a few brief outage periods whereby images are slow to load or missing on eCommerce websites between 07:00 and 07:30am (BST).
Any affected images should return to normal once maintenance is complete.
Our Infrastructure Team will be on hand to troubleshoot any unforeseen issues.
Oct 9, 16:45 BST
Disruption should be minimal, but there may be a few brief outage periods whereby images are slow to load or missing on eCommerce websites between 07:00 and 07:30am (BST).
Any affected images should return to normal once maintenance is complete.
Our Infrastructure Team will be on hand to troubleshoot any unforeseen issues.
Oct 9, 16:45 BST
Oct 9, 2025
Completed -
The scheduled maintenance has been completed.
Oct 9, 17:46 BST
Oct 9, 17:46 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 15:46 BST
Oct 9, 15:46 BST
Scheduled -
Hello,
We are deploying an update to Cloud POS - specifically the Workshop Module - in order to address some performance issues occurring in POS & Back Office.
Disruption should be minimal, but users may be required to sign out and back in to the Workshop Module following the update.
The Support Team are on hand for any questions you may encounter about this.
Oct 9, 15:45 BST
We are deploying an update to Cloud POS - specifically the Workshop Module - in order to address some performance issues occurring in POS & Back Office.
Disruption should be minimal, but users may be required to sign out and back in to the Workshop Module following the update.
The Support Team are on hand for any questions you may encounter about this.
Oct 9, 15:45 BST
Resolved -
This incident has been resolved.
Oct 9, 14:44 BST
Oct 9, 14:44 BST
Monitoring -
Live Chat service seems to be fully operational. However, we will continue to monitor the service to ensure there are no further interruptions.
Thank you for your patience.
Oct 9, 10:54 BST
Thank you for your patience.
Oct 9, 10:54 BST
Identified -
We have identified that the issue appears to originate from our service provider, Microsoft. When attempting to initiate a Live Chat, the connection was timing out.
In the last few minutes, we’ve observed signs of recovery, with chats now starting to connect successfully.
We continue to monitor Microsoft’s service status closely and will provide further updates as needed. In the meantime, if you experience ongoing issues with Live Chat, please contact us by phone.
Oct 9, 10:04 BST
In the last few minutes, we’ve observed signs of recovery, with chats now starting to connect successfully.
We continue to monitor Microsoft’s service status closely and will provide further updates as needed. In the meantime, if you experience ongoing issues with Live Chat, please contact us by phone.
Oct 9, 10:04 BST
Investigating -
We are currently experiencing an issue with Live Chat, which is unavailable from both Cloud POS and Cloud MT. Our team is investigating this as a highest priority and working to restore access as quickly as possible.
In the meantime, please reach out to us via phone if you need assistance.
We will provide an update as soon as more information becomes available.
Oct 9, 09:53 BST
In the meantime, please reach out to us via phone if you need assistance.
We will provide an update as soon as more information becomes available.
Oct 9, 09:53 BST
Completed -
The scheduled maintenance has been completed.
Oct 9, 14:30 BST
Oct 9, 14:30 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 08:30 BST
Oct 9, 08:30 BST
Scheduled -
We are updating the eCommerce platform, including the Checkout.
This is scheduled to take place throughout the day on Thursday the 9th of October 2025, starting at 08:30am (BST).
***********************
Potential Disruptions:
Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.
You may notice that you cannot access certain pages within Cloud MT for a brief period.
***********************
This update aims to resolve an issue with GA4, and a further issue related to the display of the Collections Summary page.
Should you wish to check whether your site has completed the update, you can do by looking at the version number in the Cloud MT Dashboard, which will be as follows post-update:
Version:
6.6.9413.14087
Oct 8, 14:58 BST
This is scheduled to take place throughout the day on Thursday the 9th of October 2025, starting at 08:30am (BST).
***********************
Potential Disruptions:
Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.
You may notice that you cannot access certain pages within Cloud MT for a brief period.
***********************
This update aims to resolve an issue with GA4, and a further issue related to the display of the Collections Summary page.
Should you wish to check whether your site has completed the update, you can do by looking at the version number in the Cloud MT Dashboard, which will be as follows post-update:
Version:
6.6.9413.14087
Oct 8, 14:58 BST
Oct 8, 2025
Completed -
The scheduled maintenance has been completed.
Oct 8, 08:00 BST
Oct 8, 08:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 07:00 BST
Oct 8, 07:00 BST
Scheduled -
We have scheduled an update to be deployed to Cloud POS at 07:00 (BST) on Wednesday 8th October 2025.
We do not expect any downtime because of this update; however, users may be required to log out and back into the platform.
Oct 7, 17:42 BST
We do not expect any downtime because of this update; however, users may be required to log out and back into the platform.
Oct 7, 17:42 BST
Oct 7, 2025
No incidents reported.