All Systems Operational
Uptime over the past 90 days. View historical uptime.
Cloud POS Operational
90 days ago
100.0 % uptime
Today
eCommerce Platform - Standard Operational
90 days ago
99.99 % uptime
Today
eCommerce Platform - Premium Operational
90 days ago
100.0 % uptime
Today
Cloud Reports Operational
90 days ago
100.0 % uptime
Today
Core Network Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
CloudMT Operational
90 days ago
100.0 % uptime
Today
Customer Rewards Operational
Courier Integration Module Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
HOTPATCH SCHEDULED // Cloud POS Update - 30th April 2024 Apr 30, 2024 07:00-07:30 BST
We have scheduled a Hotpatch to be deployed to Cloud POS.

We do not expect any downtime as a result of this update, however users may be required to log out and back in to the platform.

You can find details of this update here: https://howto.citruslime.com/2024/cloud-pos-hotpatch-30th-april-2024
Posted on Apr 27, 2024 - 17:16 BST
Past Incidents
Apr 29, 2024

No incidents reported today.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024
RELEASE SCHEDULED // Courier Integration Module
Completed - The scheduled maintenance has been completed.
Apr 25, 08:45 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 08:15 BST
Scheduled - We will be updating the Courier Integration Module at this time.

Disruption should be minimal, but the module may be unavailable for a short period of time as it updates. This may affect printing labels, and loading ship.citruslime.com.

For full details about the changes included in this release, please refer to the following Article:

https://howto.citruslime.com/courierintegration2024/courier-integration-module-update-april-2024
Apr 24, 17:32 BST
Apr 24, 2024
MAINTENANCE SCHEDULED // Essential Platform Maintenance
Completed - The scheduled maintenance has been completed.
Apr 24, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 15:00 BST
Scheduled - Our Premium eCommerce platform will be undergoing essential maintenance during this time.

A traffic routing change is being made to ensure all site routes are brought up to the best standard.

There should be no disruption to websites, but the Support and Development Teams will be on hand and closely monitoring the progress of this to troubleshoot any unforeseen issues.
Apr 24, 09:32 BST
Apr 23, 2024
ISSUE IDENTIFIED // Web Orders Cannot be Tendered
Resolved - This issue is now resolved, and the tendering errors have ceased.

If you encounter any lasting issues with tendering Web Orders, please contact the Support Team via the usual channel(s).
Apr 23, 11:03 BST
Identified - We are currently working to resolve an issue whereby Web Orders cannot be tendered for retailers hosted on our Premium eCommerce platform.

Our Infrastructure Team are actively undertaking changes as we speak, which should resolve the issue within the next few minutes.

An update will be provided once available.
Apr 23, 10:55 BST
MAINTENANCE SCHEDULED // Essential Platform Maintenance
Completed - The scheduled maintenance has been completed.
Apr 23, 10:36 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 10:00 BST
Scheduled - Our eCommerce platform will be undergoing essential maintenance during this time.

A traffic routing change is being made to ensure all site routes are brought up to the best standard.

There should be no disruption to websites, but the Support and Development Teams will be on hand to troubleshoot any unforeseen issues.
Apr 22, 17:40 BST
ISSUE IDENTIFIED // eBay/Amazon Orders Not Downloading into POS
Resolved - This incident has been resolved.
Apr 23, 10:36 BST
Monitoring - A fix has been implemented, and we are currently monitoring the results to ensure the issue is resolved.

If you have any questions, or need assistance with an eBay or Amazon order, then please contact the Support Team via the usual channel(s).
Apr 23, 10:24 BST
Investigating - We are currently investigating an issue whereby eBay Orders are not downloading into CloudPOS.

Normal eCommerce orders are not affected; it is only orders placed through eBay or Amazon which are presenting this issue currently.

We are looking into this as a high priority, and an update will follow as soon as one is available.
Apr 23, 09:35 BST
Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024
HOTPATCH SCHEDULED // eCommerce - 16th April 2024
Completed - The scheduled maintenance has been completed.
Apr 16, 16:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 08:30 BST
Scheduled - We are updating the eCommerce platform, including Cloud MT.

This is scheduled to take place throughout the day on Tuesday the 16th of March, starting at 08:30 UK Time.

***********************
Potential Disruptions:

Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.

You may notice that you cannot access some pages within Cloud MT for a brief period.

***********************
Should you wish to check whether your site has completed the update, you can do by looking at the version number in Cloud MT, which will be as follows post-update:

Version: 6.6.8868.19192
Apr 15, 09:19 BST
Apr 15, 2024
MAINTENANCE SCHEDULED // Essential Platform Maintenance
Completed - The scheduled maintenance has been completed.
Apr 15, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 12:00 BST
Scheduled - We will be undertaking essential platform maintenance at this time.

This maintenance will involve rebooting nodes which underpin the ability of the site to get the files it needs. The nodes will be put into maintenance and rebooted one at a time to reduce disruption.

There is a small risk that websites will encounter a minor outage as the maintenance is undertaken. Outside of this blip, there should be no lasting issues with any website.

The purpose of this maintenance is to install important updates and new features to these nodes, ensuring & improving their reliability in the future.

The Support and Infrastructure Teams will be on hand to troubleshoot any issues.
Apr 15, 10:39 BST
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