All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cloud POS Operational
90 days ago
99.96 % uptime
Today
eCommerce Platform - Standard Operational
90 days ago
99.95 % uptime
Today
eCommerce Platform - Premium Operational
90 days ago
99.94 % uptime
Today
Cloud Reports Operational
90 days ago
99.94 % uptime
Today
Core Network Operational
90 days ago
99.95 % uptime
Today
API Operational
90 days ago
99.95 % uptime
Today
CloudMT Operational
90 days ago
99.94 % uptime
Today
Customer Rewards Operational
Courier Integration Module Operational
Ecommerce Checkout Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

RELEASE SCHEDULED // Cloud POS December Release - 8th December 2025 Dec 8, 2025 19:00-20:00 GMT

This evening we will be deploying the December 2025 Cloud POS release. This Release updates Cloud POS and the Cloud POS API.

The update is scheduled for 7pm (GMT).

Disruption will be minimal, with users being required to log out and log back in again after the Release.

The contents of this release have been communicated via email, but you can also see details in the following release notes:

Cloud POS // What's in the December 2025 release? // https://howto.citruslime.com/2025/cloud-pos-whats-in-the-december-2025-release?

Our Development and Support Teams will be on hand to ensure the Release is completed smoothly.

The Support Team are happy to help with any questions you may have about this Release.
Posted on Dec 08, 2025 - 12:22 GMT
Dec 8, 2025

No incidents reported today.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
ISSUE IDENTIFIED // POS and Back Office slow down - 5th December 2025
Resolved - This incident has been resolved.
Dec 5, 15:47 GMT
Monitoring - We have identified the underlying cause of the Cloud POS issues experienced yesterday and today.

A fix has now been implemented, performance has stabilised, and we are monitoring the system closely. We will continue working on longer-term measures to prevent this from happening again.

Further details will be shared in due course.
Dec 5, 10:56 GMT
Identified - Hello,

Despite the work carried out yesterday, we experienced a further slowdown in Cloud POS this morning between 09:58 and 10:00 (GMT).

Our team is continuing to work on resolving this issue and preventing any future occurrences. This remains our highest priority.

Thank you for your patience while we work to bring this to a resolution.
Dec 5, 10:24 GMT
ISSUE IDENTIFIED // CloudPOS and Back Office Slow Downs - 4th December 2024
Resolved - This incident has been resolved.

We will post further details about the incident later today.
Dec 5, 08:34 GMT
Update - We are continuing to monitor for any further issues.
Dec 4, 14:49 GMT
Monitoring - Whilst the platform has settled and both Cloud POS and Back Office have returned to expected speeds, our team are working to understand the underlying cause.

We will continue to monitor the platform during the course of this investigation.
Dec 4, 11:24 GMT
Investigating - We are aware that users are experiencing significant slow downs in both Cloud POS and Back Office.

This is being investigated as a matter of urgency and further updates will be provided as soon as possible.
Dec 4, 11:06 GMT
Dec 4, 2025
HOTPATCH SCHEDULED // Cloud Reports - Thursday 4th December 2025
Completed - The scheduled maintenance has been completed.
Dec 4, 09:45 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 09:30 GMT
Scheduled - We have scheduled an update to be applied to Cloud Reports today, on the 4th of December 2025, at 09:30am (GMT).

This update will introduce optimisation for the Seasonal Buying Planner, aiming to improve performance.

We do not anticipate any disruption as a result of this update, but users may need to log in again after the update is applied.
Dec 4, 08:57 GMT
HOTPATCH SCHEDULED // Courier Integration Module - Thursday 4th December 2025
Completed - The scheduled maintenance has been completed.
Dec 4, 08:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 08:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Dec 4, 07:50 GMT
Scheduled - We have scheduled an update to be deployed to the Courier Integration Module module tomorrow, on Thursday 4th December 2025, at 08:00am (GMT).

This release includes enhancements to our 2FA functionality, specifically allowing a successful 2FA authentication to remain valid for 7 days (in line with Cloud POS).

We do not expect any disruption as a result of this update.
Dec 3, 16:13 GMT
Dec 3, 2025
HOTPATCH SCHEDULED // Customer Rewards - Wednesday 3rd December 2025
Completed - The scheduled maintenance has been completed.
Dec 3, 09:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 09:00 GMT
Scheduled - We have scheduled an update to be deployed to the Customer Rewards module tomorrow, on Wednesday 3rd December 2025, at 09:00am (GMT).

This release includes enhancements to our 2FA functionality, specifically allowing a successful 2FA authentication to remain valid for 7 days (in line with Cloud POS).

We do not expect any disruption as a result of this update.
Dec 2, 17:19 GMT
Dec 2, 2025
HOTPATCH SCHEDULED // eCommerce Checkout - 2nd December 2025
Completed - The scheduled maintenance has been completed.
Dec 2, 09:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 09:00 GMT
Scheduled - Hello,

We have scheduled an update to be deployed to the eCommerce Checkout tomorrow, on Tuesday 2nd December 2025, at 09:00am (GMT).

We do not expect any disruption as a result of this update, but the checkout may be slower for a few moments as it is restarted.

This update makes changes to the back-end logging and does not impact website functionality.

The Support Team will be on hand for any questions you may encounter about this update.
Dec 1, 17:33 GMT
Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025
HOTPATCH SHCHEDULED // DEPLOYED // Cloud Reports - 27th November 2025
Completed - The scheduled maintenance has been completed.
Nov 27, 08:40 GMT
Scheduled - We have updated Cloud Reports this morning.

This release includes enhancements to our 2FA functionality, specifically allowing a successful 2FA authentication to remain valid for 7 days (in line with Cloud POS).

We did not observe any lasting disruption as a result of this update.
Nov 27, 08:40 GMT
Nov 26, 2025

No incidents reported.

Nov 25, 2025
HOTPATCH SCHEDULED // Courier Integration Module - Tuesday 25th November 2025
Completed - This update has been completed.

This release included a fix for Jersey and Guernsey label printing issues for Royal Mail; whereby customs information is now required.

Retailers should now be able to print labels to these territories without issues.
Nov 25, 08:50 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 08:30 GMT
Scheduled - We are updating the Courier Integration Module during this time.

This release includes a fix for Jersey and Guernsey label printing issues; whereby customs information is required.

We do not expect any service disruption, however, the module may be unavailable briefly while the update is applied and the system restarts.

The Support Team remain on hand for any questions you encounter about this update.
Nov 24, 19:55 GMT
HOTPATCH SCHEDULED // Cloud POS - Tuesday 25th November 2025
Completed - The scheduled maintenance has been completed.
Nov 25, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 07:00 GMT
Scheduled - We are updating Cloud POS during this time.

This update aims to increase processing power for item/stock updates being passed through to eCommerce in preparation for Black Friday.

We do not anticipate any disruption as a result of this update, but users may be required to log back in again after the update has been applied.

The Support Team remain on hand for any questions you encounter about this update.
Nov 24, 19:50 GMT
Nov 24, 2025
HOTPATCH SCHEDULED // eCommerce Checkout - 24th November 2025
Completed - The scheduled maintenance has been completed.
Nov 24, 13:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 12:30 GMT
Scheduled - Hello,

We have scheduled an update to be deployed to the eCommerce Checkout today, on Monday 24th November 2025 at 12:30pm (GMT).

We do not expect any disruption as a result of this update, but the checkout may be unavailable for a few moments as it is restarted.

This update makes changes to the back-end, and does not impact website functionality.

The Support Team will be on hand for any questions you may encounter about this update.
Nov 24, 12:14 GMT
HOTPATCH SCHEDULED // CloudMT - 24th November 2025
Completed - The scheduled maintenance has been completed.
Nov 24, 11:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 11:00 GMT
Scheduled - We will be updating CloudMT today at 11am (GMT).

This release includes enhancements to our 2FA functionality, specifically allowing a successful 2FA authentication to remain valid for 7 days (in line with Cloud POS).

We do not expect any service disruption, however, CloudMT may run slowly or display an error briefly while the update is applied and the system restarts.
Nov 24, 10:24 GMT
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